By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Regional Ombuds - Consultancy


  • Organization: SOS Children’s Villages International
  • Location: Lom
  • Grade: Consultant - Contractors Agreement
  • Occupational Groups:
    • Ombudsman and Ethics
  • Closing Date:


SOS Children’s Villages International is the umbrella organization for the global federation of SOS Children’s Villages. As a non-governmental social development organization, we support children without parental care and families in difficult living conditions through services in care, education, health and emergency relief, and we advocate for the rights of children and young people, in alliance with a great diversity of partners. We work in 136 countries and territories, reaching over one million children, young people, families and caregivers each year.

To support us with this important responsibility we are now looking for a committed:




Location: Dakar or Lomé

Type of contract: Consultancy



The Regional Ombuds and the rest of the SOS Ombuds Office (i.e., National Ombuds, other Regional Ombuds) work independently regarding management and accountability, but they have to align to the SOS policies and processes. The Regional Ombuds position is contracted by SOS CVI, but accountable to the Ombuds Board, in a consulting and independent role to ensure the Ombuds is a stable resource with sufficient oversight and focus.

The Regional Ombuds is to provide checks and balances to SOS Safeguarding systems at the national and regional levels. The Regional Ombud's main role is to support the National Ombuds in determining solutions at the local level, ensure relevant training for Ombuds personnel, and define and communicate trends to SOS CVI, SOS National Director, SOS National and Regional Child Safeguarding Teams and Member Association Boards.

The SOS Ombuds Office is carried out with a rights-based approach in accordance with the Convention on the Rights of the Child (1989). Developed with input from children and young people, the Ombuds Office functions on the fundamental principles of independence, impartiality, confidentiality, and informality. Honouring these principles are critical to the success of the Ombuds Office.

The Regional Ombuds serves as a designated independent consultant providing informal and confidential support to National SOS Ombuds in resolving inquiries at the national level.

The Regional Ombuds will provide advice, guidance, and support to the National Ombuds so they have the knowledge and skills required to be successful in their role. The goal is to promote fairness of process and successful conflict resolution within SOS Children Villages Member Associations through the Ombuds Office fundamental principles.

Main Activities:

  • Ensure that SOS procedures and policies were adhered to by the SOS Child Safeguarding Team;
  • Look at the concerns, communication challenges, and find solutions in a timely manner with accurate and helpful information;
  • Apply SOS processes and help navigate between SOS and external processes and systems as defined by national legislation and policy;
  • Refer to appropriate SOS departments, local agencies, legal advice, mediation, and/or community resources when appropriate;
  • Oversee fair and equitable treatment
  • Train, manage, orientate, and support all National Ombuds within the Region about the Ombuds role and responsibilities, using the SOS Ombuds Master Charter
  • Where inquiries or trends evidence the need, give recommendations to SOS on child-friendly and staff-friendly policies, trainings, and processes within the Region.
  • Develop and maintain a confidential database that tracks concerns and issues
  • Identify and communicate relevant regional trends within SOS programmes, services, and personnel and submit recommendations to Regional Management, Regional Child Safeguarding Team and the Global Ombuds, as appropriate, while maintaining the confidentiality of the Ombuds Office.
  • Works with the National Ombuds and the Regional Child and Youth Network LAAM (when is in place), to collaborate with children and young people’s representatives to ensure their views and feedback influence and lead to improved Ombuds services.


  • At least Bachelor’s degree in a relevant area such as law, social work, psychology, sociology, child rights, youth work or psychosocial wellbeing.
  • Five years demonstrated experience as an Ombudsperson or closely related role in child safeguarding or child rights.
  • Experience in management and leadership.
  • Advanced French and English level
  • Highly skilled in managing people and building effective teams across numerous cultural contexts
  • An open-hearted, honest, and kind person who respects and understands children and young people
  • Educated with knowledge of children’s rights, safeguarding and related issues, including local, national and international laws, conventions, declarations and regulations.
  • Responsible and courageous to defend children and their rights, to offer support, to be impartial while also advocating for and with children and young people.
  • An attentive listener with good observational skills and strong communication skills
  • Strong ability to oversee, develop and facilitate effective trainings, orientations, and ongoing support workshops for Ombuds Office personnel and the Ombuds scale up programme.
  • Motivated to visit and spend time with children and young people to build trust and understand SOS’ programmes
  • Committed to sharing information in accessible ways, to seriously consider children and young people’s views and feelings, while also ensuring careful consideration of their best interests, especially when making decisions.
  • A problem solver, adviser, and an influential mediator to resolve referrals from the National Ombuds and Regional CSG promptly and effectively
  • Committed to respect confidentiality and to act independently and impartially without bias
  • Calm, patient, humble, flexible, and non-violent

We offer

  • Satisfying and stimulating work
  • Remote and in-person work arrangements
  • The opportunity to work for an NGO that is a member of a recognized international network.
  • Possibility to make significant, positive contribution
  • In accordance with the organisation’s child protection policy, this position will be subject to applicable background checks, including criminal record checks

What We Stand For: **

SOS Children’s Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action

SOS Children’s Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy.

In addition, SOS Children’s Villages apply a zero tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.

If you are interested by this position, please send your application with your CV, your Cover Letter highlighting how your experience contributes to the role and how you will support the implementation of this project, your past 3 professional referees, the copy for your diplomas, your criminal records and a financial offer by August, 21st  2022 at the latest. 


Only successful candidates will be contacted.


Female candidates are strongly encouraged to apply.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.