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Staff Counsellor (Temporary Appointment)

Kyiv

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Kyiv
  • Grade: Level not specified
  • Occupational Groups:
    • Human Resources
    • Medical Practitioners
  • Closing Date: 2022-08-16
This Job Opening is available to eligible UNHCR staff members and external applicants.
External Candidates must meet the essential minimum requirements of the position and must hold Ukrainian citizenship Interview and written test may be included in the recruitment process. Staff Counsellor

Organizational Setting and Work Relationships
UNHCR runs its operations in 136 countries and 520 locations, carried on by over 16,500 staff members and members of the affiliate workforce. Given the nature of work, the psychological hazards range from workplace stress, exposure to traumatic situations and vicarious exposure to traumatic experiences of people of concern. All these can reflect at the individual, interpersonal and team levels and can affect the staff well-being as well as the efficiency of the operation.
The Staff Health and Wellbeing Service (SH&WS) and more specifically its Psychosocial Wellbeing Section (PWS), are entrusted with addressing these challenges. The Psychosocial Wellbeing team comprises the Staff Counsellors based in Geneva, in the Regional Bureaux and in some multi-country offices and country operations. The team works together in designing staff wellbeing plans and interventions under the leadership of the Chief, PWS.
The Staff Counsellor is expected to collaborate closely with the staff health professionals, management team in the operation, human resources function as well as the field safety function with fully respect of professional boundaries and confidentiality of individual cases. The Staff Counsellor works closely with the existing Peer Advisors in the operations of coverage and collaborates with the Office of the Ombudsman and the Ethics Office.
The Staff Counsellor is a member of the UN Staff/Stress Counsellor Group and the incumbent adheres to its professional and ethical standards and other technical issuances.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties
- Undertake psychological risk assessment for the operations of coverage and design the appropriate response measures in close collaboration with the operations and under the supervision from the Chief, Psychosocial Wellbeing Section.  Such measures should include but are not limited to individual or group counselling, trauma interventions, workshops/training, raising awareness and sensitization meetings, team building or other professional forms of support.
- Ensure access for staff and family members to individual counselling either internally (with Staff Counsellors in UNHCR) or externally (by providing referrals and information about the available resources and insurance coverage) for work related issues (stress, trauma, interpersonal conflicts, harassment, and job insecurity) and personal issues (family, marital, children or finance related problems).
- Provide timely response to critical incidents in the operations under the coverage in accordance with the UNHCR SOP on Support to staff affected by critical incidents. Organizing the psychological first aid (personally, through the Peer Advisors Network in the region or other UN Staff Counsellors available in the region), assessments, referrals and necessary follow-up is undertaken and coordinated with the Psychosocial Wellbeing Section, Snr. Regional Medical Officer and relevant HR functions in the operation. Provide the guidance to the operational managers in relation to the post incident staff support as required.
- Undertake regular travels to the operations under coverage as per PWS strategic priorities and demands from the Regions.
- Implement the global UNHCR psychosocial wellbeing projects (psychological preparation for hardship assignment, end of assignment debriefing following hardship assignment, framework of support to high risk environments) and take an active part in developing the new initiatives. 
- Maintain regular contact with the counselling resources in the countries under the coverage including the members of the UN Staff/Stress Counsellors Group (UNSSCG) and other local/regional mental health professionals/ resources outside the UN system, e.g. NGOs, private mental health practitioners.
- Take part in the relevant interagency working groups aimed at advancement of psychosocial support to staff in the UN.
- Collaborate closely with the Office of the Ombudsman and the Ethics Office in relation to management, training and support to the UNHCR Peer Advisors Network. 
- Maintain records of individual cases in the confidential electronic case management system in accordance with the UN Confidentiality Guidelines for Staff/Stress Counsellors. Provide monthly statistics to the PWS, HQ. Ensure timely reporting on field missions, general staff wellbeing assessments and related recommendations to the Representative and the Heads of Offices and the Chief PWS. Provide input in global reports by the PWS as required
- Provide expert advice and guidance to the Representatives of the operations covered by the function and the Chief of the Psychosocial Wellbeing Section/ Staff Health and Wellbeing Service (SH&WS) at the HQ.
- Ensure the adherence to the professional standards of the UNSSCG (continuous education, registration and supervision) as well as the Code of Ethics for UN Staff Counsellors.
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Psychology; Clinical Psychology; Psychiatry; Psychotherapy
Social Work; Counselling;         or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Registered mental health professional
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Demonstrated clinical experience, including case management and counselling skills for a minimum of 5 years. Working experience on prevention and response to sexual harassment in the workplace.
Desirable
Understanding of the humanitarian work environment.

Functional Skills
*WB - Counselling
*MD - Patient case management
*MD-Drafting clinical notes
*WB - Suicide risk assessment
*WB - Application of trauma interventions in crisis situations
*WB - Ability to identify staff in distress and provide appropriate support
*WB - Coaching peer advisors
*WB-Treatment of vulnerable/traumatized individuals
WB - Organizational Psychology and/or Psychiatry
TR-Training Design and Material Preparation
TR-Training - Virtual and face to face
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Competencies as defined in Job Profile Fluency in English, Ukrainian and Russian languages is required. Organizational Setting and Work Relationships
The Regional Bureau for Europe and the Psychosocial Wellbeing Section are opening a temporary position of a national Staff Counsellor (NOC) for an initial duration of 6 months to be based in Kyiv, Ukraine in order to respond to the psychosocial needs of the UNHCR workforce in Ukraine, triggered by the ongoing armed conflict.  The incumbent will be based in Kyiv and should expect frequent travels around the country and occasional travels outside of Ukraine.
The national Staff Counsellor will work under the direct supervision and technical guidance of the Snr. Staff Counsellor based in Poland, while working very closely with the UNHCR Representative for Ukraine and their senior managers and staff association. The incumbent's role is to support the personnel in sustaining their mental health and wellbeing in order to deliver emergency response, through use of evidence based psychological interventions, to address the trauma-related psychological impact resulting from exposure to war, and to guide managers in creating psychologically safe environments.
The Staff Counsellor will be working very closely with the medical, HR, security, Peer Advisors and the Staff Association in the operation.  The Staff Counsellor will also collaborate with other staff services and staff support functions in UNHCR, such as the Office of the Ombudsman, the Ethics Office and the Victim Care Officer.
The Staff Counsellor will be a part of the global Psychosocial Wellbeing team, will follow the established protocols and will consult on the psychosocial approaches to ensure the alignment with the established procedure. The Staff Counsellor is a member of the UN Staff/Stress Counsellor Group and the incumbent adheres to its professional and ethical standards.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties and responsibilities:
Under the direct supervision and technical guidance of the Snr. Staff Counsellor, the national Staff Counsellor (NOC) will be in charge of assessing staff psychosocial needs and delivering activities including:

a. Raising awareness about the psychosocial impact of working in high-risk environment and operational upscaling on personal wellbeing and mental health
b. Providing culturally sensitive, active psychosocial support through individual and group counselling for Staff Members and their immediate family members on work-related stress, trauma, interpersonal conflicts, mental health and personal issues. Promote work-life balance and self-care activities.
c. Providing critical stress management services following critical incidents or other traumatic events
d. Providing individual/group support to managers. Providing guidance to management and senior management on psychosocial hazards, mitigating measures and working conditions conducive to protective work environment.
e. Facilitating team building and cohesion through group support and guidance to managers.
f. Travelling regularly to the field sites for preventative and mitigating stress management activities
g. Liaising regularly with Peer Advisors and staff association in the different locations. Providing technical support to PA.
h. Liaising and coordinating with UN staff counselors deployed in the country.
i. Recording individual cases and other activities as per guidance by the Psychosocial Wellbeing Section.
j. Contributing to psychosocial risk assessment.

Professional requirements
The Staff Counsellor needs to have at minimum a master's degree in mental health (clinical psychology, counselling psychiatry, clinical social work) and at least 5 years of relevant work experience post-graduation. A valid professional license or accreditation with the relevant professional authority is expected.
Additional training or experience in abroad range of related fields, such as trauma-focused counselling, stress management, alcohol/substance abuse, conflict resolution, or cross-cultural communication are additional assets.
A good knowledge of Ukrainian or Russian is required as well as English.
Relevant work experience within the humanitarian setting is an advantage as well as either working in a hardship location or providing counselling services to staff working under very difficult and insecure environments.

Duration of Temporary Appointment - 6 months The deadline for applications is 17 August 2022
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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