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Program Officer, Web Design

New York City | Silver Spring | Dallas

  • Organization: IRC - International Rescue Committee
  • Location: New York City | Silver Spring | Dallas
  • Grade: Level not specified
  • Occupational Groups:
    • Information Technology and Computer Science
    • Project and Programme Management
    • Design (digital, product, graphics or visual design)
  • Closing Date:

Job Overview:  

The  International  Rescue  Committee  (IRC)  is  one  of  the  leading  providers  of  high-quality  programming  for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR) and implemented by the IRC in partnership with Lutheran Immigration and Refugee Service (LIRS). More information about Switchboard can be found at

Switchboard is seeking a Program Officer for Web Design. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. The Program Officer for Web Design will be responsible for improving and maintaining the design of the Switchboard website ( This position is remote and may be located anywhere in the United States.

Major Responsibilities:

Website Design

·       Lead efforts to ensure design of Switchboard website is user-friendly, accessible, and visually engaging.

·       Research and recommend best practices for design of online resource libraries/databases.

·       Design mockups, pages, prototypes, buttons, and interactive elements as needed.

·       Meet with stakeholders to review website mockups/designs and run tests to preview layouts and website features

·       Incorporate Switchboard’s existing branding guidelines (colors, fonts, etc.) into website’s design aesthetics.

·       Together with Program Officer, Web Development and external vendor, update and maintain the site and assist with backing up the site as needed.

·       As needed, support Program Officer, Web Development with fixes to functionality issues, including the removal of “dead links”.

·       As needed, design social media and other online graphics to be disseminated by Digital Content Manager.


Project Management and M&E

  • Together with Program Officer, Web Development, track data on website access and user experience, as well as feedback data collected through user testing.
  • Based on data collected, elevate issues as needed and make recommendations for enhancements.
  • Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned.

Job Requirements:

·       Bachelor’s Degree in web design or other relevant field (or equivalent experience)

·       WordPress design experience

·       Working knowledge of HTML and CSS

·       Experience with design software (e.g., Adobe Photoshop)

·       Understanding of user experience/user interface (UX/UI) design

·       Knowledge of search engine optimization (SEO)

·       Good visual design sense

·       Excellent written and oral communication skills

·       Ability to effectively manage complex projects with strict timelines

Preferred Experience & Skills:

  • 3+ years’ professional experience in WordPress design
  • A portfolio of design work
  • Familiarity with design of online resource libraries or other websites focused on training, professional development, or education
  •  Familiarity with refugee resettlement and integration services  
  • Experience engaging with external vendors and/or consultants

Working Environment:  Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

COVID-19 Vaccination Requirement
In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.


Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who have lived experience as refugees, survivors of trafficking, or other populations the IRC serves.


Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

The  IRC  and  IRC  workers  must  adhere  to  the  values  and  principles  outlined  in IRC  Way - Standards  for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.


IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.