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IT Assistant - Non-staff (Special Services Agreement) - G5 - Duty Station Kampala, Uganda

Kampala

  • Organization: WHO - World Health Organization
  • Location: Kampala
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: Closed

The World Health Organization, Uganda Country Office is looking for a qualified and competent Ugandan national to fill the following vacant position:

The Country Office IT Assistant is assigned the following major duties or any other related responsibilities, as may be required, by his/her hierarchical supervisors commensurate with the area of responsibility:

  • Support users in all application, software and hardware related issues;
  • Respond, in a timely basis, to users’ requests and update the FAQ and QA database accordingly;
  • Record and manage requests using the official Ticket System software
  • Ensure the troubleshooting of computers, printers and other devices;
  • Install, configure and maintain standard desktop configurations;
  • Install and support printers, scanners and other similar devices;
  • Generate and maintain standard desktop configuration images for each model of desktop/laptop;
  • Ensure software and applications’ troubleshooting;
  • Install necessary specific drivers and applications on computers;
  • Contribute to the delivery of end-users’ trainings in office applications, such as Microsoft office suite and other tools;
  • Provide IT support during meetings held in the office;
  • Install and configure mobile devices (smartphones, tablets) as necessary;
  • Support the identification of staff ITM capacity and skills gaps, propose and implement agreed skill enhancement and training measures.
  • Performs other duties as required.
This vacancy is now closed.
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