Intensive Case Management (ICM) Coordinator
This position is funded by the Office of Refugee Resettlement’s Preferred Communities grant. The ICM Coordinator will support the ICM team by providing comprehensive, culturally appropriate, and trauma informed client-centered case management services for program participants. This position will have a reduced caseload, with a focus on expanding ICM programing (i.e. educational materials, community partners, and resource gathering) and provide administrative support to the ICM Supervisor. This includes but is not limited to data collection, reporting, file reviews, grant writing, and outcomes monitoring. The ICM Coordinator will supervise ICM caseworkers and will be responsible for onboarding and supervising ICM interns. Additionally, this position will provide general leadership and encourage collaboration across all IRC in Phoenix direct services programming. The staff member will have a working knowledge of all direct service programs and refer clients and support teammates as appropriate.
- Provides one-on-one supervision and performance management to ICM Caseworkers.
- Coordinates outreach to eligible beneficiaries, case management staff, refugee-serving agencies, ethnic community-based organizations, and other external and internal partners on available programs and services.
- Expand resources for program participants through networking and advocacy with community partnerships.
- Coordinate services with the IRC Preferred Communities Program Officer.
- Coordinate services across IRC Phoenix programs, based on eligibility.
- Provide comprehensive case management services, including assisting with benefits applications, Social Security benefits, medical care, behavioral health care, guardianship, legal services, and victim services as appropriate for ICM clients.
- Ensure service provision is linguistically appropriate and help advocate with mainstream service providers for culturally and linguistically appropriate services.
- Assist with the preparation of donor funding reports and new funding proposals.
- Prepare for and participate in monitoring and evaluations
- Improve upon and develop educational materials and program curriculum.
- Participate in all program meetings, staff development activities, and fully engage as a member of the team.
- Other duties as assigned.
Education: Undergraduate degree in Human Services, Social Work, or similar field; equivalent experience may be substituted.
- Two or more years of case management experience in a social services environment.
Demonstrated Skills & Competencies:
- Fluency in written and spoken English; bilingual ability in a prominent client language preferred.
- Demonstrated ability to work independently.
- Strong problem-solving skills.
- Experience working in a multicultural environment.
- Ability to manage time effectively.
- Good computer skills, including Microsoft office and use of online databases.
- Must have a valid driver’s license, active insurance policy and access to reliable personal transportation.
- Some supervisory/staff oversight experience preferred.
- Ability to prepare accurate and timely reports.
- Ability to document client interactions and services provided and maintain updated and accurate case files.
- Valid driver’s license and access to a personal, insured vehicle.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.