Individual Contractor (11.5 months, full-time, home-based): Data and Analytics (Salesforce & GMP), Individual Giving Team, Division of Private Fundraising and Partnerships (PFP)

UNICEF is looking for a Data and Analytics (Salesforce and GMP) Individual Contractor to support UNICEF’s project to grow on a digital transformation journey to increase revenues and make an impact on children’s lives around the world. You will be supporting the Individual Giving (IG) team, Division of Private Fundraising and Partnerships (PFP), based in Geneva: a highly committed and performance-driven team responsible for overseeing a fundraising program that delivers over one billion dollars of income every year. UNICEF is one of the most admired organizations globally, impacting the lives of children in almost every country of the world. Your work with UNICEF will enable this life-saving and critical work in the most direct way: by raising money that lets us help the most difficult to reach. UNICEF is at an exciting time as it expands its digital footprint, and we need great professionals to support this challenge. This role is an opportunity to take UNICEF’s fundraising to the next level. Come and help save and nurture children’s lives.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a Champion

How can you make a difference? 

Main Tasks:

• Analyze current marketing automation journeys in UNICEF country offices and ensure that data implementation and reporting are following global Data & Insights guidelines.
• Help to manage the CORE and SFMC tracking methodologies for Digital channels.
• Assist with Salesforce and GMP integration on Big Query and/or Microsoft Azure to enable advanced analytic use cases such as churn analysis and probability scoring.
• Lead Sales and Marketing Cloud integrations with GA 360 and GA 4 for audience sharing and performance measurement.
• Guide country offices to ensure they are at the correct stage of readiness for implementation by helping with resource planning, technology, and project process awareness.
• Understand the technological solution (Google Marketing cloud) in terms of providing optimized supporter journeys, implementing tests, segmentation, data flow, and governance with a view to maximizing supporter engagement.
• Help offices with initial implementation / go live by providing oversight, support, and guidance on both business and technical aspects.
• Evaluate and propose requirements for new and existing reporting, analysis, and data models.

• Understand and categorize user requirements into localized or global core functionality.
• Provide input into tracking solution design for salesforce and GMP products.
• Recommend and design a global reporting template for marketing automation across digital channels.
• Work with the broader analytics team to create an attribution model for the original traffic sources that contributed to offline conversions and repeat subscriptions.
• Send audiences that are synthesized from multiple data sources back to salesforce and GMP products for omnichannel targeting where required
• Provide support to the local office before, during, and after going live.

Estimated Duration of the contract and Proposal: 

• 11.5 months, full-time, tentatively starting September 2022.

Reporting To:

• Global Digital Manager based in Geneva.

Workplace:

• Home-based, following Geneva office work hours preferred 

To qualify as an advocate for every child you will have… 

Education:

• A first-level university Degree in Marketing, Advertising, Digital Fundraising, or other relevant fields is required. Any other additional training in a related field is an asset.

Experience:

• 5 years of progressively responsible work experience in analytics is required, preferably with a specific focus on areas such as marketing automation, email triggers, cultivation and retention of customers, marketing communications, and multi-channel campaign management.
• A good understanding of cloud solutions AZURE, GCP with the focus on ETL, Databases, data science, Auto ML-API’s, and real-time capabilities and what role they play in marketing automation campaigns is essential.
• Strong understanding of Salesforce, Google Marketing Platform and GA4, Google Tag Manager, or other related Martech platforms and products is essential.
• Being familiar with Customer Classification and segmentation analytics techniques is essential.
• Experience in Machine learning models in production is desirable.
• Experience working in agile environments with a focus on scrum delivery (2-week sprints) is desirable.

Language:

• Fluency in English is required.
• Knowledge of another UN official language is an asset.

Others:

• Keen to learn new technology, trends in the fundraising space.
• Able to explain marketing solutions and data to non-technical colleagues.

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA). 

 To view our competency framework, please visit here. 

Remarks: Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein. Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

 UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions, or personal attendants. We encourage you to disclose your disability during your application in case you need a reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.