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Registration Assistant - UNOPS LICA-4

Monterrey | Mexico

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Monterrey | Mexico
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Refugee rights and well-being
    • Project and Programme Management
  • Closing Date: Closed

IMPORTANT NOTE: This position is advertised to internal and external applicants. Candidates must be legally present in Mexico at the time of application, recruitment and hire. Only candidates holding a valid work permit in Mexico will be considered eligible.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination, independently of contract type and duration. 1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It also has a mandate to help stateless people.

In more than six decades, the agency has helped tens of millions of people restart their lives. Today, a staff of some 6,600 people in more than 110 countries continues to help about 60 million persons. To help and protect some of the world¿s most vulnerable people in so many places and types of environment, UNHCR must purchase goods and services worldwide. For further information on UNHCR, its mandate and operations, please see http://www.unhcr.org.

The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)

Under the overall supervision of Snr. Registration Assistant the Registration Assistant will perform the following tasks:

-Conduct registration interviews in accordance with local SOPs and registration standards.
-Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
-Maintain accurate and up-to date records and data related to all individual registration cases.
-Identify persons with specific needs and ensure timely referral to protection follow-up as required.
-Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
-Act as interpreter and translator when needed.
-Refer cases to other units within the office and to implementing partners as necessary.
-Perform other related tasks as may be required or assigned by the supervisor.

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3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)

-As an active UNHCR team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions.
-All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
-Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment.

4. Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

a. Education (Level and area of required and/or preferred education)

-University degree (Bachelor¿s) or equivalent in Social Sciences, International Relations, Law, Statistics, Information Technology or related fields with 1 year of relevant experience, or 2 years of relevant experience with High School Diploma in lieu of the Bachelor¿s degree.

b. Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)

-At least 1 year of professional work experience in the relevant area/programmes is an asset, such as experience working in the UN or other international development organization;



c. Key Competencies

(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)

-Excellent oral and written skills; excellent drafting, formulation, reporting skills;
-Accuracy and professionalism in document production and editing;
-Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
-Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
-Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
-Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
-Sound security awareness;
-Have affinity with or interest in UNHCR¿s mandate, volunteerism as a mechanism for durable development, and the UN System.

d. Desirable qualifications/skills/job experience:

-Knowledge of UNHCR mandate, programmes and activities.
-Completion of UNHCR¿s basic learning programmes
-Previous experience working with UNHCR registration ecosystem (PRIMES) is an asset. -Professionalism
-Integrity
-Accountability
-Teamwork and respect for diversity
-Commitment to continuous learning
-Client and result orientation
-Planning and organizing
-Analytical Thinking
-Technological awareness
-Communication
-Flexibility Proficiency in English and Spanish is essential. Only shortlisted candidates will be contacted. No late applications will be accepted.

Shortlisted candidates may be required to sit for a technical assessment or written test and later on, invited for an oral interview.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees). The closing date for submission of applications is August 21st 2022 (midnight Geneva time).
This vacancy is now closed.
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