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Protection Technical Officer Ukraine Kiev


  • Organization: NRC - Norwegian Refugee Council
  • Location: Kiev
  • Grade: Mid level
  • Occupational Groups:
  • Closing Date: 2022-09-26
  1. Role and responsibilities


The purpose of the Protection Technical Officer position is to provide protection case management services to people in need of protection assistance, in accordance with NRC Country Office’s strategic and policy framework, based in Kyiv.


In particular, the position holder will be providing comprehensive case management services, identifying individuals who have endured a protection violation and need comprehensive case management support. Technical Officers will follow established case management guidelines in order to follow a case from intake to closure, ensuring individuals are able to create and follow reasonable case plans to address their protection risks and violations. Technical officers will need to be able to provide case management services including, but not limited to, identifying needs, vulnerabilities, protection risks, and protection violations; identifying referral needs and safely conducting referrals to specialized service providers; identifying needs for in-kind or cash assistance to address a protection risk; and identify needs for and provide psychosocial support.


The position holder will be directly supervised by the Protection Manager, who will also provide case supervision services. This position does not supervise any positions.


Generic responsibilities

  1. Ensure adherence with NRC policies, tools, handbooks and guidelines
  2. Implement comprehensive case management services with a client-centered approach, including the identification of protection needs and understanding how to address protection needs and provide case management, such as case intake, creation of safety and care plans, and case closures.
  3. Provide psychosocial support services, in group or individual settings as required
  4. Assess and address needs contributing to protection outcomes requiring in-kind or cash assistance
  5. Conduct safe referrals internally and to external specialized service providers, working with Protection team leaders to ensure service mappings and referral pathways are up to date and utilized.
  6. Prepare and develop status reports as required by management, including timely reporting on programmatic and contextual issues
  7. Ensure proper data protection of sensitive information at field level, development and maintenance of databases, filing of documents, etc. All data collection, information/data storage, and sharing of all information must be done in compliance with existing data protection protocols and standards of confidentiality.
  8. Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
  9. Promote and share ideas for technical improvement. Provide inputs on needs and gaps to support operational and strategic initiatives. Ensure close monitoring of project activities and ensure they are implemented based on agreed upon plans
  10. Supervise community-based implementers, as required


Specific responsibilities

  • Implement comprehensive case management activities
  • Provide psychosocial support to beneficiaries in need of psychosocial support, both in group and individual settings
  • Ensure regular collection, analysis and internal dissemination of protection information
  • Support field data collection to inform relevant internal and externally-commissioned protection assessments, risk analyses, and needs assessments


Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Project implementation: Protection Manager, Protection Team Leaders, M&E Officers/Coordinators, Access Officers/Coordinators, Security Officers/Coordinators
  • Area operations: Area Programme Manager, Area Support Coordinators/Officers (field office coordinators/officers)
  • Staff capacity building:  Protection Specialist, HR and relevant CCs staff


Scale and scope of position




UN agencies, INGOs, NNGOs, governmental bodies, community representation bodies




Office 365, Agresso, Webcruiter, Intranet

Legal or compliance:

NRC’s internal policies and guidelines, Donors’ guidelines, Agreements with vendors


  1. Competencies  


1. Professional competencies


Generic professional competencies:

  • Minimum 2 years of experience working as a Protection Officer in the humanitarian sector or social work
  • Understanding of the humanitarian and protection principles and strong commitment in ensuring their observation in daily field activities
  • Documented results related to the position’s responsibilities
  • Good reporting skills
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Some knowledge of English, both written and verbal


Context/ Specific skills, knowledge and experience:

  • Previous experience working in Protection or Protection-related projects is an advantage
  • Deep knowledge and understanding of the local context, including socio-cultural, political, security and humanitarian situation


  1. Behavioral competencies
  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect
  • Handling insecure environment
  • Working with people


All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.


  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework



We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.