ICM Caseworker Assistant
Job Overview: The Intensive Case Management (ICM) Casework Assistant supports the ICM team in providing strengths-based, client-centered case management services to a wide range of especially vulnerable refugee, asylee, and other eligible clients, including but not limited to single-headed households, survivors of domestic violence and gender-based violence, older individuals, youth and young adults without parents or permanent guardians, individuals experiencing mental health or psychological difficulties, individuals with physical disabilities or medical conditions, unanticipated arrivals and secondary migrants, and individuals who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to address barriers and support the implementation of service plans to meet individual client needs and preferences in accordance with client eligibility and program requirements.
Responsibilities include, but are not limited to:
- Assist in enrolling clients and determining eligibility at intake; if clients are found to be ineligible for services, provide relevant referrals.
- Assist in the development of self-sufficiency plans for especially vulnerable clients.
- Assist in evaluating client progress every six months during the program to determine the client’s progress toward goals.
- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
- Assist in mapping out community resources and making client referrals to community partners.
- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
- Conduct community outreach to service providers to ensure client needs are met.
- Support ICM teams in response to client crises.
- Assist clients and ICM team members in requesting financial assistance when applicable and track the received financial assistance in the client’s case file.
- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend relevant trainings and meetings at the local and national level.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Key Working Relationships:
Position Reports to: Intensive Case Management Coordinator
Education: Bachelor’s degree in social work, public health, or related field of study preferred.
· Relevant professional experience with similar populations and/or client needs strongly preferred.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.