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HR Administrative Assistant


  • Organization: EUROCONTROL - Supporting European Aviation
  • Location: Maastricht
  • Grade: FG II, Senior Clerk, Secretary, Technician - Function Group 2, Contract Agent
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
  • Closing Date: 2022-09-29
  • Function title: HR Administrative Assistant
  • Reference: NOC-MA-FGII/499
  • Location: Maastricht - Information about living in Maastricht
  • Nature of the competition: Internal and external competition
  • Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL
  • Grades: AC 6/7 - Check salary simulations for the basic grade
  • Generic post: Senior Clerical Assistant (FG-II) (6/7 )
  • Number of posts: 1
  • Duration of engagement: 3 Year (s)
  • Security clearance: EU/NATO SECRET
  • Directorate/Service: MAAS/DIR/HRM - Human Resources Management
  • Competition publication date: 01/09/2022
  • Competition closing date: 15/09/2022 (23:59 Brussels time)
  • Reserve list: Applicable - See details in the "Useful information" section

Your team

Within the Directorate Maastricht Upper Area Control Centre , the Human Resources (HR) team is supporting the Director in the implementation and development of the HR processes and activities as defined by the Agency. It ensures the provision of HR support for MUAC staff and manages the relationship with corporate HR services. 

Your role

Your role will be to:

  • Assess and determine individual rights (e.g. part time, maternity leave, etc.) in conformity with legal provisions and draft related decisions.
  • Serve as a contact point for internal customers (staff, managers) regarding personal entitlements and rights, and explain in a comprehensive manner applicable legal provisions.
  • Respond to queries from external customers (e.g. banks, mortgage providers, Ministries, tax authorities, etc.) and provide confidential information in compliance with data protection regulation.
  • Calculate shift and standby duties for operational staff based on the roster and input data for payroll in the MUAC shift tool.
  • Update all relevant HR tools and generate reports as required.
  • Provide reporting and data analysis, and develop KPI’s in collaboration with the business.
  • Contribute to effective communication and information sharing; draft guidelines, manuals, work instructions, FAQs, etc. and update relevant intranet pages.
  • Participate to activities and improvement initiatives such as projects on automation, review of workflows/processes, reporting tools, follow-up on audit recommendations and propose pro-actively changes to further enhance the service.
  • Collaborate and co-ordinate with relevant internal services; counterparts in HQ (Brussels), roster office and other HR departments in MUAC.
  • Carry out any other tasks in line with the main purpose of the job.

Required qualifications, experience & competencies

  • Post-secondary education attested by a diploma in a relevant field.
  • A minimum of 4 years relevant professional experience ideally acquired in Human Resources.
  • Experience with Human Resources processes.
  • Experience in contributing to projects (e.g. improvement initiatives).
  • Experience or understanding of:
    • HR software tools (time management systems, databases, etc.)
    • Ancillary remuneration (g. rostering, shift calculation)
  • Drafting skills (English).
  • Experience in the use of standard Office applications, in particular Excel.
  • Customer focus: You adapt services to respond effectively to customer enquiries.
  • Communication: You know how to express information and ideas effectively.
  • Quality focus: You deliver consistent quality of work.
  • Result focus: You strive to meet work expectations.
  • Team Work: You display a collaborative approach. 
  • Diplomacy and sense of confidentiality.
  • Ability to work in a multinational and multicultural environment.
  • Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
  • The working languages of the Agency are English and French. Candidates must be proficient users of English at level C1/C2. The selected candidate should acquire at least a basic knowledge of French and Dutch within the first year in service.
    Candidates already with French and Dutch language skills will have an advantage.
    The levels relate to the Common European Framework of References for languages (CEFR).

Useful information

  • Applications will be accepted from nationals of EUROCONTROL Member States only.
  • The selected candidate will be offered a contract of 3 Year (s) pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. The contract may be renewed. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
  • The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
  • In case of reserve list: Suitable candidates, however not selected to fill the post, will be placed on a reserve list for similar functions. The period of validity of reserve list is 1 year from the closing date of applications.
  • Information on salary and benefits can be found on the web page:
  • EUROCONTROL is committed to non-discrimination and equal opportunities. We welcome applications from all qualified candidates, irrespective of gender, age, disability, race, colour, ethnic or social origin, religion or belief, marital or parental status and sexual orientation.
    In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics.
  • Candidates should go to our Careers website and read the tips on how to apply.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.