INTERN - PROGRAMME MANAGEMENT [Temporary]
New York City
Org. Setting and Reporting
The internship is located with the Language and Communications Training Unit (LCTU)/ Capacity Development and Operational Training Service (CDOTS)/ Department of Operational Support (DOS).
The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions.
The Capacity Development Operational Training Service (CDOTS) provides support and coordination to business process improvement in operational areas (Language and Communication, Human Resources, Finance, Supply Chain, Information Technology). CDOTS also provides training in enterprise resource management systems and operational training.
The Language and Communications Training Unit (LCTU) promotes the core value of multilingualism and delivers on the General Assembly request of the Secretary-General to continue delivery of linguistic training adapted to the United Nations (Resolution 73/346, para.79). To do so, LCTU offers language learning and communication advisory services in the six official languages for staff members at UN Headquarters in New York and also in the Global Secretariat.
The internship is for a maximum period of six months. Due to COVID-19, candidates should be prepared to work remotely (telecommute) for the duration of the internship. The internship is UNPAID and full-time. Interns work five days per week (35 hours).
The Intern will work under the supervision of the Team Leader, LCTU/CDOTS/DOS.
Responsibilities may include one or more of the following duty areas:
Online learning tasks
• Improve current online courses in Moodle, help with transitioning to Moodle courses currently hosted in other LMS, and implement Moodle functions (Gradebook, certificates and/or badges, automated tasks…)
• Help to test, update and/or improve current teaching materials (according to LCTU standard)
• Help develop or record audios and/or videos for LCTU courses and other promotional materials.
Graphic design tasks
• Design and edit materials according to DOS branding guidelines.
• Develop graphics and visual images for LCTU courses and other promotional materials.
• Assist in the design of brochures, reports, fast facts, infographics and other visual documents.
• Edit and proofread documents in English.
• Assist with surveys: question design, implementation online, data collection, data analysis and data visualization
• Compile information relevant to the current LCTU projects and contribute to these projects.
• Create instructional documents (such as FAQs) for learning programmes and projects.
• Participate in and contribute to LCTU meetings: take meeting minutes.
• Desirable: Translate documents into other UN official languages: Arabic, Chinese, French, Russian or Spanish.
Data analysis tasks
• Prepare reports, charts and tables of data for stakeholders using Excel and BI tools such as Power BI.
• Perform data exploration, data cross-referencing, data cleaning, data visualization.
• Demonstrate a very high level of attention to detail.
• Assist with the implementation of the LCTU marketing plan – and ensure alignment with the larger CDOTS communication plan - to update websites and course brochure, create presentations, and help at LCTU information/promotional events.
• Assist with presentations and/or LCTU information/promotional events.
• Assist with updating informational websites.
• Highly desirable: Write, translate, edit and proofread documents in French.
• Participate in webinars and meetings with clients and providers for online language learning.
Professionalism: Ability to identify and resolve a range of issues/problems in a pragmatic way through the leveraging of technology and available resources. Demonstrated ability to apply good judgment and work autonomously in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Creativity: Actively seeks to improve programmes or services. Offers new and different options to solve problems or meet client needs. Promotes and persuades others to consider new ideas. Takes calculated risks on new and unusual ideas; thinks "outside the box". Takes an interest in new ideas and new ways of doing things. Is not bound by current thinking or traditional approaches
Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
To qualify for an internship with the United Nations Internship Programme, the following conditions must be met:
- Applicants must meet one of the following requirements (A or B):
(a) be enrolled in, or have completed a graduate school programme (second university degree or equivalent, or higher);
(b) be enrolled in, or have completed the final academic year of a first university degree programme (minimum bachelor's level or equivalent).
- Be proficient in standard office automation equipment (e.g. computer, scanner, printer, etc.) and software systems (e.g. Microsoft Windows 10 or similar; Microsoft Office or similar, Excel, Power BI etc.).
- Be familiar with cutting-edge technology and tools and/or have experience with social networking and collaboration platforms.
- Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
- Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
- Preference will be given to applicants with an educational background in Information and Communications Technology, Information Management, Instructional Design, Marketing, Business Management, Language Technology, Applied Linguistics and/or Education, Project Management.
No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.Languages
English and French are the working languages of the United Nations Secretariat. Fluency in English is required for the internship. Knowledge of French is desirable. Knowledge of an additional official UN language is an asset. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.Assessment
Potential candidates will be contacted directly by the hiring manager for further consideration.Special Notice
In the context of the post COVID-19 pandemic, applicants may be requested to undertake the internship remotely in view of constraints regarding visa issuance, international travel and access to UN premises. Applicants must be willing and prepared to undertake the internship remotely for a part or the entirety of the internship.
Completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.
The Cover Note must include:
• Title of degree you are currently pursuing or the title of the degree you have obtained;
• Graduation Date (When will you be graduating/ have graduated from the programme.
• IT skills and programmes that you are proficient in.
• Top three areas of interest among the duty areas from above.
• Explain why you are the best candidate for this specific internship.
• Explain your interest in the United Nations Internship Programme.
The Personal History Profile must include all past work experience (paid and unpaid), IT skills, as well as three references.
In the context of the COVID-19 pandemic, applicants might be requested to undertake the internship remotely in view of potential constraints regarding visa issuance, international travel and access to UN premises. Applicants must be willing and prepared to undertake the internship remotely for the entirety of the internship using their own equipment and internet access.
If the applicant resides in the New York area, and the Covid-19 situation allows UN staff to work on site at the UN Headquarters in New York, applicants may be offered that option.
Due to the high volume of applications received, ONLY successful candidates will be contacted.
Applicants who are children or siblings of a staff member shall not be eligible to apply for an internship at the United Nations.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions.
For internships in the United States of America, interns who are not United States citizens, permanent residents or not currently in the United States on a non-immigrant visa status will be required to obtain a G-4 visa. If already in the United States of America on another non-immigrant visa status other than G-4, interns will be responsible for ensuring that they have a valid visa, and if required, employment authorization, allowing them to undertake the internship.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.