The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

CHAI’s global malaria and neglected tropical disease (NTD) program provides direct technical and operational support to countries around the globe to strengthen their programs and reduce the burden of preventable, treatable diseases. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of illnesses and deaths worldwide in the short-term and accelerating progress towards elimination of malaria and NTDs in the long term.

Overview of Role

CHAI is seeking a highly motivated individual to join the organization as a Health Informatics Associate in Southern Africa and play a critical role in driving technology adoption across a wide array of users at the field, health facility, district, provincial and national levels, empowering them with better tools and better data to dramatically improve the prompt diagnosis and treatment of malaria, the success of large scale protection measures such as bet net distribution campaigns, and ultimately reduce malaria cases and deaths. The Associate will join an entrepreneurial and close-knit team, and will have the opportunity to own and grow this initiative across additional countries.

CHAI places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic. The candidate must be able to work independently to drive implementation and have deep personal commitment to producing results.

Responsibilities include:

• Drive progressive improvements to an integrated malaria information system in Mozambique by engaging with and developing a deep understanding of user challenges, needs and motivations at field, health facility, district, provincial and national levels, and proactively identifying solutions
• Support the Mozambican malaria program and Ministry of Health in the design, development and implementation of novel digital tools to improve the reach and success of critical public health campaigns, including door-to-door bed net distributions

Technology Project Management (35%)

• Work with Ministry of Health programs, in-country partners, and regional/local CHAI teams to understand user requirements for malaria surveillance and public health campaigns; develop and document user-centered requirements in line with programmatic objectives and data needs, including data entry forms, user workflows, dashboards, and system integrations
• Play a translational role in communicating technical approaches, software/hardware specifications, and implementation/adoption guidance to non-technical staff within the Ministry of Health, partner organizations, and other CHAI team members.
• Manage technology vendors to ensure product developments are on track and in line with defined requirements; test developer outputs and provide regular feedback on bugs and functionally
• Directly configure data collection, management, and reporting tools and systems as needed (e.g. DHIS2, ODK, CommCare), including user-friendly dashboards
• Create and manage detailed project plans with Ministry of Health programs and CHAI regional and country teams to progressively design, develop, and test systems and mobile tools
• Manage ongoing tracking and prioritization of software development activities; proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans

Implementation, Change Management, and M&E (35%)

• Develop system roll-out plans and support system installation, device set-up, and operational readiness ahead of implementation
• Assist with capacity building for government staff by developing manuals, SOPs, training materials; help train global, country and program staff in the administration and use of information technology
• Help cultivate a culture of data-use within malaria programs by ensuring data visualizations are automated, simple, clear, and action-oriented for program staff at all levels
• Proactively solicit feedback and identify opportunities for iterative system improvements
• Design and help implement M&E plans to routinely assess the performance of digital solutions
• Develop long-term maintenance plans for the sustained use of digital tools together with the Ministry of Health

Digital Health Foundations Support (30%)

• Assist governmental Digital Health and IT departments in the selection, configuration, and operationalization of tech management tools, including mobile device management, product management, and HelpDesk software
• Support technical and non-technical capacity-building efforts within governmental Digital Health and IT departments, including DHIS2 configuration and software delivery lifecycle management skills
• Provide thought partnership and hands-on support to the Digital Health and IT departments in articulating a strategy, roadmap, and governance framework for cross-cutting digital health support to programs

• Bachelor’s degree, ideally in relevant field (information systems, epidemiology, public health, computer science); Master’s degree preferred
• Working proficiency in both English and Portuguese
• At least three years’ working experience as a business analyst, product manager, technical project manager, or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives
• Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users, preferably for disease surveillance
• Ability to work with diverse stakeholders, including healthcare workers, Ministry of Health program staff, NGO partners, the WHO, technology companies, and academic partners
• Comfort and proactiveness with learning new technologies; DHIS2 experience strongly preferred
• Exceptional communication skills with people of varied professional and cultural backgrounds; experience communicating technical concepts to non-technical users
• Ability to think strategically and anticipate future consequences and trends
• Ability to work well both independently and as part of a multidisciplinary team
• Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
• Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
• Proven ability to function in a fast-paced work environment
• Ability to domestically and internationally approximately 30% of the year

Advantages

• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare, OpenMRS)
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Visualization software experience (Tableau, PowerBI)
• Software languages: SQL, JavaScript, html
• Knowledge of malaria or other global infectious diseases
• Experience working and communicating with government officials and multilateral organizations

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