Job Overview: The Reception & Placement Caseworker will provide assistance to refugees and other qualified immigrants to ensure the best possible resettlement experience. You will work with clients to build a resettlement plan in the interest of helping clients to achieve self-sufficiency within their first 90 days. The resettlement plan will match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. You will operate under close supervision with moderate latitude for the use of independent discernment and initiative.
· Ensure a positive resettlement experience for newly arrived refugees, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.).
· Provide individualized and group orientations while supporting clients through social service referrals, medical access, and advocacy services through assessment and evaluation each client’s distinct needs.
· Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client and guide client expectations.
· Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
· Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized and modify initial resettlement plans and other case file documents as required.
· Ensure compliance with case file management and reporting requirements, including timely data entry in hard-copy files and databases.
· Regularly travel throughout service delivery area (home visits, agency visits, service provider visits etc.) will be required.
· Participate in all program meetings, staff development activities, and fully engage as a member of the team.
· Other related duties as assigned.
Key Working Relationships:
Position Reports to: Resettlement Coordinator
Position directly supervises: Interns and volunteers
Indirect Reporting: Resettlement Manager
Other Internal and/or external contacts:
Internal: Caseworker will collaborate with internal direct service staff to help clients achieve resettlement goals. The direct service staff includes Health & Wellness Programs, Economic Empowerment Programs, Anti-Trafficking Program and Immigration Programming.
External: Caseworker will develop working relationships with various County, Refugee Health Clinic, landlords and property managers and community based organizations to support success of program requirements.
· Undergraduate degree, ideally in Social Work or an equivalent field of study. Comparable related work experience may be substituted.
· Fluency in Spanish REQUIRED. Non-Spanish speakers will not be considered.
· Excellent communications skills, fluency in written and spoken English required.
· Demonstrated relevant work experience (in addition to the above) in human services field, preferably in a non-profit or social services agency environment. Experience should include a minimum of two years providing direct service to underserved communities; prior experience working with refugee populations preferred.
· Demonstrated success working and communicating effectively in a multi-cultural environment.
· Proven ability to contribute both independently and as a key team member;
· Self-starter with excellent analytical skills combined with the demonstrated ability to multi-task, prioritize duties, and handle time effectively.
· Proficient in Microsoft Office.
· Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the greater Bay Area.
· A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
· May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.