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Consultant on Digital Finance Project in the Eastern and Mediterranean Region


  • Organization: WHO - World Health Organization
  • Location: Cairo
  • Grade: International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Banking and Finance
    • Information Technology and Computer Science
    • Cash-Based Interventions
    • Project and Programme Management
  • Closing Date: 2022-10-09

  1. Purpose of consultancy

To support the planning, design, implementation, management and enhancement of digital finance solutions for improving the effectiveness of the GPEI and other campaigns by making speedy and transparent payments to vaccinators, CHWs and other service providers and strengthening compliance with WHO financial rules and regulations, policies and standard operating procedures. Key objectives of the consultancy include:
1) To develop and implement a coherent, agile, easily scalable and sustainable strategic approach to digital payments in the region.
2) To ensure a rapid, smooth and secure payment of operational costs of public health activities by leveraging banking systems, mobile money and other digital payments providers and solutions is developed;
3) To simplify and improve the efficiency of operational costs payment.

  1. Background

The Eastern and Mediterranean Regional Office (EMRO) of World Health Organization aims to streamline, fast-track, and directly pay its frontline health workers, vaccinators and other beneficiaries in their bank accounts or mobile money accounts. The Direct Disbursement Mechanism (DDM) that has been implemented in Pakistan and Afghanistan has shown increased transparency, efficiency, and speed of payment directly to community health workers and service providers.

In the new strategy of the Global Polio Eradication Initiative – Delivering on a Promise, covering the period from 2022-2026, there is an impetus to use the collective, accumulated experience and new technologies including of campaign digitization, digital and mobile money payments to health workers and other innovations to enhance worker satisfaction. More generally, WHO in the region is seeking to reduce its reliance on cash transfers for the delivery of public health activities in favor of robust digital payments solutions.

To widen the coverage of digital payments and make it more inclusive, speedy, and transparent, EMRO is piloting a digital payments project in Sudan and Yemen that will use all players including financial institutions and mobile money providers. This will allow WHO to quickly pay all vaccinators, community health workers (CHWs) and service providers directly in their bank accounts or mobile money accounts in order to improve the effectiveness and transparency of campaigns.

  1. Work to be performed
  • Define and articulate the EMRO digital finance vision, strategic direction and operational plans and lead its roll out across the region.
  • Coordinate the Regional Digital Finance Steering Committee and provide secretariat support to facilitate critical decision making, oversight and direction.
  • Organize stakeholders’ consultations for developing appropriate technologies and solutions; maintaining agile, robust, responsive, and relevant systems, policies, procedures, and tools; and promoting the digital finance ecosystem.
  • Coordinate with different donors, stakeholders, and programs to ensure sustainable investment in and promotion of digital payments in the region and represent the region in different fora and partnerships.
  • Coordinate with WHO Country Offices (WCOs) and Digital Finance Officers (DFOs) to ensure proper operational planning, standard deliverables, timelines, coherent and compliant actions for overall roll out of digital payments.
  • Support implementing partners, country offices, regional office, and other stakeholders as and when necessary to ensure smooth, rapid and secured payment systems.
  • Act as a focal point for the mobile network operators, financial institutions, and other parties (consultants, accounting firms, third parties etc.) contracted for the project. Responsible for the close monitoring of service delivery, addressing disbursement issues and ensuring smooth payment of field workers and other operational costs in accordance with agreed upon expectations and timeline.
  • Provide technical expertise to identify and support innovations; and continuous improvements around digital payments through development and enhancement of policies, procedures, guidelines, tools and systems.
  • Assess the feasibility of further improvements, propose innovative approaches adapted to the context of the Region to fast track digital payments while strengthening accountability and compliance with WHO financial rules and regulations and enhancing value for money for the organization.
  • Support and facilitate country office capacity development activities of staff and implementing partners on digital payments processes through trainings, webinars, workshops and presentations.
  • Ensure knowledge management, strategic communication and learning opportunities for promotion of digital payments in the region.
  • Lead and guide special assessments, reviews and monitoring activities that will bring key insights and learnings helping in overall improvement of digital payments and health system outcomes.

Key deliverables:

  • A Regional Digital Payments strategy / approach that is suitable, scalable, and sustainable is developed after wider consultation with all stakeholders in the region.
  • An appropriate technological solution that is agile, robust, easily deployable and capable of supporting speedy, transparent, and effective bulk payments in countries is developed and deployed in identified countries after consulting with key stakeholders and players.
  • A digital payments system in identified EMRO countries is rolled out in a timely manner and WCOs are fully supported, capacitated and empowered to institutionalize and incorporate it in their regular programs and operations.
  • Policies, procedures, systems and work methods are developed and implemented to support speedy and transparent bulk payments at the country level.
  • A road map for sustaining, integrating and supporting digital payments in the long run including integrating it with the institutional ERP is developed.

  1. Qualifications, experience, skills and languages

Educational Qualifications:

  • Master’s degree in Finance, Economics, Banking, Business Administration, International Development, or other similar areas.
  • A professional accreditation in banking, finance, accounting, project management or related area will be an asset.


  • minimum 7 years of relevant professional experience required in digital finance, financial inclusion, cash transfers, Government to People (G2P) payments, development finance, retail banking with management of bulk transfers and payments.
  • Experience providing expertise on digital finance, policy, financial inclusion, cash transfers, G2P payments along with change management will be highly desirable.

Skills/Technical skills and knowledge:

  • Excellent Knowledge of project management methods, e. g. PRINCE2, as well as agile working methods
  • Knowledge of WHO’s strategic priorities, program implementation and processes will be an added advantage.
  • Demonstrated writing and communication skills, negotiation, facilitation of high-level policy dialogue at different levels and influencing governments, banking institutions, mobile money providers is highly desirable.

Languages and level required:

  • Proficiency in reading, writing, and speaking English is required.
  • Proficiency in Arabic is an asset.

  1. Location

    Cairo, Egypt

  2. Planned timelines

Eleven (11) months.
Consultant will be required to prepare a detailed work plan describing specific deliverables and timelines over the 11-month period.
Dates to be confirmed.

  1. Medical clearance

The selected Consultant will be expected to provide a medical certificate of fitness for work.

  1. Travel

The Consultant is expected to travel within the region for which the travel cost as per WHO Policy will be reimbursed when travel is pre-authorized by the technical supervisor.

All travel arrangements will be made by WHO – WHO will not be responsible for tickets purchased by the Consultant without the express, prior authorization of WHO. While on mission under the terms of this consultancy, the Consultant will receive subsistence allowance.

Visas requirements: it is the consultant’s responsibility to fulfil visa requirements and ask for visa support letter(s) if needed.

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
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  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.