Islamabad | Karachi
A Security Operations Centre (SOC) is a cost-shared resource, established to support the
safety and security of personnel, premises, assets and operations working for various
organizations covered by the United Nations Security Management System (UNSMS). The
SOC monitors, facilitates and coordinates the communications of data and voice messages
using the security communications system (SCS), within one or more operational areas.
Additionally, responsibilities can include maintaining administrative data supporting security
communications, such as aggregating contact data for UNSMS personnel, offices, vehicles
and emergency services.
These positions will be supervising SOC, supporting key functions and operations of the United Nations. The role of a SOC Assistant can be challenging and unpredictable as they may be required to respond and assist callers in need of immediate assistance. They will have the responsibility to pass key information and instructions in a timely and calm manner to UNSMS personnel and others, as required. At times, the work will be fast paced and intense, but highly rewarding as the Assistants will be part of a response and support team which contributes to the work of the United Nations. The selected candidates will gain valuable experience and skills while
working with people from a broad range of cultures and professional backgrounds.
Under the overall supervision of the Chief Security Advisor, the SOC Supervisor is responsible for supporting the UNSMS with the daily operations of the SCS.
Under the direct supervision of the UNDSS Field Security Coordination Officer (FSCO), the incumbent will perform the following duties:
i. Directly supervise Security Operations Centre (SOC) staff members.
ii. Supervise the SOC assistants and receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel.
iii. On receipt of notifications of security and safety incidents, escalates these via the
appropriate and defined channels for follow-up and support.
iv. Supervise the SOC assistants by using the security communications systems- SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs).
v. Based on the local SOPs facilitates the provision of immediate support to the UNSMS and NGO personnel involved in security or safety incidents; alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents.
vi. Notifies the respective UNSMS organization or NGOs security focal points when their personnel are involved in a security or safety incident.
vii. Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behaviour when using the SCS.
viii. Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.
ix. Supervise the SOC assistants and undertakes personnel headcount in accordance with instructions from the Designated Official /Area Security Coordinator /Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner.
x. Supervise the SOC assistants and maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles.
xi. Maintains the UN warden lists.
xii. Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents.
xiii. Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
xiv. Prepares and submits reports, as directed by the most senior security professional.
Other:xv. Perform other duties, as directed by the most senior security professional.
- Commits to the ideals of the United Nations Charter and the Organization’s core values and possesses the UN core competencies.
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Knowledge management and learning:
- Share knowledge and experience.
- Provides helpful feedback and advice to others in the office.
- Demonstrates excellent knowledge of security and incident protocols.
- Shows operational resilience.
Focuses on results for the client.
Consistently approaches work with energy and a positive, constructive attitude.
Remains patient, in control, calm, resilient, emphatic and good humoured, even when under high pressure or managing complex incidents.
Responds positively to critical feedback and differing points of views.
Proven interpersonal skills and the ability to work and cooperate in a multicultural, multi-ethnic environment with sensitivity and respect for diversit
Proven and sustained communication (verbal and written) skills in the official UN language(s) and the local language(s) used at the duty station.
Proven listening skills, including ability to understand different accents.
- Completion of secondary school. Relevant training and experience can be considered as an alternate to a degree.
3 years’ experience elated to operational communications and direct interaction with a broad range of clients.
• Excellent command (written and spoken) of the working UN language(s) used for official communications in the operational area is essential.
• Knowledge of local language(s) used in the operational area is essential.
• Working knowledge of English is desirable.
• Prior working experience within the UN system, an international NGO, or another international organization is desirable.