Job Overview: The Senior Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Senior Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. In addition to serving a complex client caseload, the Senior Caseworker trains, guides, and mentors colleagues and supports program quality assurance efforts.
Responsibilities include, but are not limited to:
- Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
- Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
- Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
- Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
- Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
- Train new team members and provide guidance to colleagues on day-to-day challenges. Carry out program quality assurance activities as requested. May train and lead the activities of support staff, volunteers, and interns.
- Other duties as assigned.
Education: Bachelor’s degree in social work or related field of study preferred.
- Minimum 1 year of experience successfully providing casework services required; minimum of 2 years’ experience strongly preferred.
- Experience working with refugee and/or immigrant populations required.
- Prior experience in onboarding and training staff and supporting quality assurance efforts a plus.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.