Client Advocate

Job Summary: Sacramento’s Safety & Wellness Program provides targeted services and assistance to refugee and immigrant survivors of crime. The Client Advocate will provide trauma-informed case management and care coordination to address the barriers and ongoing needs of survivors. This is an exciting opportunity to have an impact by extending wellness services and enabling survivors to rebuild their lives post victimization. This position will also coordinate the implementation of educational programming, aimed at promoting safety and security in refugee communities.

Major Responsibilities:

·       Provide case management and trauma-informed services to survivors of crime including individualized service plans, care coordination, and referrals to supportive services;

·       Serve as a point person for staff and clients in navigating the criminal justice system;

·       Support clients in navigating moments of crisis, including safety planning and coordination with emergency services;

·       Coordinate educational activities for the Survivor Services team including, but not limited to, cultural orientation, safety and crime prevention workshops, and community engagement events;

·       Implement outreach activities to promote awareness of victims’ rights, resources, and the Survivor Services program within the greater Sacramento immigrant community;

• Provide comprehensive language access to clients through bi-lingual and culturally congruent services;

·       Promote safe spaces for disclosure and conversations regarding trauma and experiences of victimization, including gender-based violence and women’s rights;

• Assist in overall client wellness activities within the Sacramento office;

·       Ensure accurate case notes and tracking of screenings, services, referrals, and outcomes;

·       Refer clients to the appropriate service providers and resources as needed;

·       Develop and maintain partnerships with referral organizations to ensure survivors have access to culturally and linguistically appropriate services including safe housing, counseling, legal services, and law enforcement;

·       Oversee volunteers and interns involved, assigned to the projects.

·       Assist in completion of objectives and reporting for relevant grants;

·       Participate in relevant program meetings, staff development activities, and fully engage as a team member;

·       Other related duties as assigned.

Key Working Relationships:

Position Reports to:   Survivor Services Supervisor
Indirect Reporting: N/A
Other Internal and/or external contacts:

Internal: The Client Advocate will work as a member of the Safety and Wellness team. This position will also develop working relationships with Resettlement and ICM staff and collaborate with internal programming to support achievement of program goals.

External:  The Client Advocate will develop working relationships and support referrals systems with community service providers under the topic areas of crime victimization including fraud, identity theft, assault, vehicular victimization, and others. This includes, but is not limited to, law enforcement, other victim service providers, and the district attorney’s office.

Job Requirements:

·       Bachelor’s degree with an emphasis on Criminal Justice, Social Work, or an equivalent field of study preferred; equivalent work experience may be substituted

·       4+ years of professional experience providing services to crime survivors required. Case management or experience serving refugee populations preferred;

·       Thorough knowledge and comfort supporting others in crisis situations required. Previous multi-cultural experience and proven ability to communicate well with people of varied backgrounds strongly preferred;

·       Fluency in written and spoken English; fluency in additional language relevant to current refugee populations (Dari, Arabic, Farsi, Pashto, Spanish, etc.) preferred.

·       Strong written and verbal communication skills, including the ability to make presentations required;

·       Strong command of Microsoft Office applications (Word, Excel, Outlook) and prior experience in data tracking and reporting required.

·       Attention to detail and ability to organize and track large amounts of information efficiently and accurately;

·       Commitment to teamwork and collaboration across all of IRC’s programs;

·       Highly motivated with an ability to work independently, develop new classes and programming, and be a self-starter, maintaining responsibility for multiple tasks.

Working Environment:

·       Standard office work environment coupled with regular travel in and around the service delivery area.

·       Reoccurring need to provide services outside of traditional work hours (evenings and weekends).

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

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