Casework Supervisor

Job Overview: The Casework Supervisor is responsible for coordinating the Sacramento R&P program.  This program provides assistance to Refugees, SIVs, and other qualified immigrants to ensure the best possible initial services experience and comprehensive access to public benefits. These services will improve the quality of life for low-income immigrants in Sacramento and surrounding counties by ensuring that, in the short-term, they meet their basic needs and build financial stability, allowing long-term attainment of self-sufficiency. The Casework Supervisor provides a combination of community outreach and case management services to vulnerable populations. The position is also responsible for overseeing program invoices and finances, as well as maintaining service provision and contract compliance with funders such as PRM.  The Casework Supervisor has some direct service responsibilities in addition to supervisor responsibilities.  This position will report directly to the Resettlement Manager.

Major Responsibilities:

• Supervise program staff to ensure that all core services can be provided including Cultural Orientation, health screenings, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service; 
• Ensure clients are placed in permanent housing as efficiently as possible. Ensure housing procedures are followed per PRM and IRC guidance; 
• Oversee allocations and complete assurances; 
• Oversee Minor cases; 
• Meet regularly (once or more times a week remotely and in person) with casework staff to assign duties and ensure that tasks are covered;
• Coordinate team direct service meetings;
• Supervise direct service staff, Interpreters and Interns/Volunteers, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks
• Support client grievance when appropriate;
• Support clients with direct assistance in distribution and tracking.
• Ensure compliance with case file management and reporting requirements; including timely data entry in hard-copy files and databases.
• Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual client, including the maintenance of clear and concise case notes.
• Provide outreach and training to community partners including healthcare providers, law enforcement, educational institutions, non-profit organization and other social service agencies.
• Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Work with team members to utilize referral systems for participants to access internal and outside services;
• Work with the volunteer coordinator to establish volunteer opportunities related to case management; and
• Represent R&P program in internal and external meetings when requested by Site Director or Resettlement Manager.
• Align with all policies, procedures, and protocols of the agency.

·       Provide data to the Resettlement Manager for any programmatic reports;

·       Approve timesheets and overtime.

·       Other related duties as assigned.

Key Working Relationships:

Position Reports to:  Resettlement Manager  

Position directly supervises: Caseworker(s), interns and volunteers 

Indirect Reporting:  Site Director
Other Internal and/or external contacts:

Internal:  The Casework Supervisor will develop working relationships with internal direct service staff to support the achievement of resettlement goals. This includes Economic Empowerment Programs and other Sacramento office-based programs.

External: The Casework Supervisor will develop working relationships with staff at benefits administering agencies, including but not limited the Department of Human Assistance, Refugee Health Clinic, the Social Security office, landlords and property managers and community-based organizations to support the achievement of program requirements.

Job Requirements:                                    

·       Undergraduate degree; ideally in Social Work or an equivalent field of study.  Comparable related work experience may be substituted.

·       Demonstrated relevant work experience (in addition to the above) in the human services field, preferably in a non-profit or social services agency environment; experience should include the provision of direct service to underserved communities.

·       Prior experience working with refugees and asylees.

·       Demonstrated success working and communicating effectively in a multi-cultural environment.

·       Proven ability to contribute both independently and as a key team member.

·       Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

·       Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills.

·       Excellent communication skills, with fluency in written and spoken English. 

·       Proficiency in one or more other languages. Spanish, Dari, Farsi, Arabic, Ukrainian/ Russian, or Tigrigna are strongly desired.

·       Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

• Standard office work environment coupled with regular travel in and around the service delivery area.
• Reoccurring need to provide services outside of traditional work hours (evenings and weekends).

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

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