Case Processing Officer (National Position)
The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.
Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC Asia) is funded by the US State Department Bureau of Population, Refugees, and Migration (PRM) to assist persons throughout Asia seeking permanent resettlement to the United States. Responsible for a portfolio of 37 countries, the RSC: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees; and offers cultural orientation training to refugees bound for the United States.
The Case Processing Officer (CPO) is responsible for data entry and quality control into START, as well as updating and maintaining physical case files for refugee cases. The CPO also performs other functions outside of the general responsibilities as assigned by the immediate supervisor. Case Processing Officers achieve and maintain a high- performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US Resettlement Agencies and other USRAP partners.
• Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures • Ensure all data entered into START is error-free in accordance with USRAP guidelines and the cooperative agreement • Enter refugee case information into START and case files per daily output targets, including: USCIS updates, security requests, scanning /attaching, medical updates, assurance requests and travel packet creation, and quality control
• Perform timely advanced case processing on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families • Produce and deliver specific progress reports to the Case Processing Manager • Where applicable, provide task-specific training/guidance, and monitor the progress of, Case Processing Assistants/new hires/temp staff/interpreters, providing relevant feedback to the Senior Case Processing Officer/Case Processing Manager
• Responds to case-specific inquiries from other RSC staff • Perform other related duties as assigned including being back up to senior CPO
Key Working Relationships:
Position Reports to: Case Processing Manager Position directly supervises: None
Indirect Reporting: Senior Case Processing Manager, Case Processing Coordinator
Other Internal and/or external contacts:
Internal: All Bangkok and Malaysia RSC staff
External: USCIS officers, RPC, UNHCR and IOM