Intern in the Product Assurance and Safety Department

Our team and mission

The Product Assurance and Safety Department is responsible for the establishment and implementation of the ESA policy, requirements and standards with respect to quality. It is responsible for the provision of required expertise and support services to ESA projects, support Directorates and research activities in the Product Assurance and Safety disciplines, applied to all elements of space systems (ground and on-board), including hardware, software and humans. Product Assurance and Safety disciplines comprise Product Assurance management, technical risk management, dependability, safety, quality assurance, EEE components, parts materials and processes assurance, with support from the other TEC Departments engineering, expertise and laboratories. Furthermore, the Head of the Department is responsible for the supervision of the correct implementation of the Agency’s flight safety rules, planetary protection, nuclear safety and space debris safety (including re-entry safety) policies.

For further information visit our web site: http://www.esa.int

Field(s) of activity for the internship

Topic: Product Assurance and Safety Department Metrics

Establishing a set of metrics to be collected and consolidated on a regular basis in order to assess the effectiveness of Product Assurance and Safety Department in meeting its goals and objectives. 

The metrics shall be defined with a view to provide information at department level to support informed decision making and with a special focus on meeting the needs of stakeholders. Such metrics could be positive/ negative feedback from stakeholders, number and type of activities initiated by the department, reduction in the number or faster reaction or closure of recurring issues, effective escalation of issues or increased uptake of stakeholders in the tasks offered by the department.  Preference shall be put to obtain and assess the data of data collection existing data collection systems or existing reporting systems. The metrics shall be designed to allow combining data sets or information in order to complement each other to permit a deeper understanding of the effectiveness of the Department.

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking

Education

You must have student status and be enrolled at university for the entire duration of the internship. You should preferably be in your final or second to last year of a university course at master’s level in a technical or scientific discipline.

Additional requirements

The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset.