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Resettlement Casework Supervisor


  • Organization: IRC - International Rescue Committee
  • Location: Seattle
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Human Settlements (Shelter, Housing, Land, Property)
    • Managerial positions
  • Closing Date:

IRC Background:  The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview: The Casework Supervisor will be part of Reception and Placement team and will lead the technical support services to the newly arrived refugees and immigrants. The Casework Supervisor will supervise R&P Caseworkers and assist them in their day-to-day resettlement services.

Major Responsibilities:

Program Oversight

  • Supervise program staff to ensure that all core services are provided within the required timeframes;
  • Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;
  • Provide training and dissemination of program updates of donor requirements through on-going review of the funder agreements and organizational announcements;
  • Assist with providing data and reports for local leadership and IRC HQ, and community partners, as requested;
  • Meet with clients regularly to ensure positive experience and to regularly receive client voice and feedback; Support client grievance when appropriate;
  • Oversee program spending, flex funds, and required funds distribution.


  • Meet regularly (once or more times a week) with staff to assign duties and ensure that tasks are completed;
  • Coordinate team direct service meetings; ensure communication and collaboration across departments;
  • Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks;
  • Ensure all staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;
  • Approve timesheets and overtime.

Direct Service

  • Provide individualized intake and referrals and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;
  • Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client to facilitate client expectations;
  • Ensure that clients are provided the basic tools vital to meet their established short-term goals and objectives;
  • Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required;
  • Complete all necessary data entry and filing in hard-copy case files and databases.

Key Working Relationships:

Position Reports to:  Resettlement manager

Indirect Reporting:  Quality Assurance & Training Manager

Other Internal and/or external contacts:

Internal: Resettlement Housing, Casework, and Quality Assurance teams; Employment Team; Operations Team; Finance Team; other IRC Washington Program Teams

External: Housing Providers, Property Management Companies, Apartment Managers, other community partners and housing providers

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.