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Digital Access Intern

Salt Lake City

  • Organization: IRC - International Rescue Committee
  • Location: Salt Lake City
  • Grade: Internship - Internship
  • Occupational Groups:
    • Development Cooperation and Sustainable Development Goals
    • Information Technology and Computer Science
  • Closing Date:

BACKGROUND:

Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict.  Domestically, our 26 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

The Digital Inclusion Program operates within the IRC SLC’s Education Program and supports digital skill development for newly arrived Refugees and New Americans. The program provides clients with access to technology and cultivates a set of fundamental tech skills that are pertinent to living in Salt Lake City. This includes providing affordable home internet access, tech mentorships, and core resettlement services with integrated digital skills.

SCOPE OF INTERN WORK:

With oversight from the Digital Inclusion Specialist, the Digital Access Intern will conduct digital skills assessments, assist with internet service enrollments, provide basic training on computer and smartphone use, and ongoing technical support for refugee clients. Digital connectivity is a critical issue for newly arrived clients and technological barriers prevent access to IRC services, such as online health, job readiness, and English Language Learning platforms. The Digital Access Intern will provide follow-up tech support to assist the client’s participation in IRC SLC’s virtual programs. In addition to providing basic tech support, the Digital Access Intern will help keep an inventory of donated digital devices for distribution.

COMMITMENT:

4-5 months starting on January 16th, 2023, 20-35 hours per week

RESPONSIBILITIES:

            Support tech squad volunteers, who will provide basic digital literacy and tech support to clients

            Conduct DI intakes and administer digital skills assessments for new arrivals

            Provide ongoing technical support to clients by troubleshooting problems remotely or in person, with an interpreter when necessary

            Assist computer distribution and device troubleshooting in refugee homes and at Cultural Orientation 

            Enroll clients in Comcast Internet Essentials service

            Provide virtual support for clients via Zoom or other online meeting platforms

            Other duties as assigned (front desk coverage, office support, etc.)

LEARNING OBJECTIVES:

1.           The intern will gain professional experience in digital literacy programming, including best practices and approaches for implementing digital education

2.           The intern will deepen understanding of program design, data tracking, and evaluation

3.           The intern will gain experience with cross-cultural communication and strength-based approach service delivery

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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