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HR Officer (Performance Management Specialist) P3 - Rome, Italy


  • Organization: WFP - World Food Programme
  • Location: Rome
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Human Resources
  • Closing Date: 2022-12-05


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


Are you a seasoned Human Resources Officer interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?


If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.




Applications must be submitted by Sunday, December 4, 2022 (11:59 PM CET)




The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.


At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. 


To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTubeLinkedInInstagramFacebookTwitter.




  • WFP is a 2020 Nobel Peace Prize Laureate 
  • WFP offers a highly inclusive, diverse, and multicultural working environment 
  • WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities 
  • A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
  • We offer an attractive compensation package (please refer to the Terms and Conditions section)




In 2021, with the aim to make WFP the best possible place to work, the first WFP People Policy was approved. The new policy has set in motion key changes to ensure WFP’s workforce is engaged, empowered, and able to thrive. 


As part of this renewed focus on people management, WFP is further strengthening the support provided to managers to ensure the teams they lead are performing at their best. To do so, the Career Management Branch (HRMTC) within the HR division, based in Rome, Italy, is establishing a Case Management Helpdesk that will provide expertise and guidance related to performance management, with a focus on providing pre-emptive and remedial underperformance guidance. 


This initiative presents a unique opportunity to play a key role in the establishment of a new approach and be a key catalyst in transforming the support that is provided to improve individual and team performance. The HR Officer/Case Management Specialist P3 will work under the general supervision of the Performance Management Lead in HRMTC and will be a primary focal point in the new Helpdesk.


Core activities will include supporting the establishment of the Helpdesk, providing advice and guidance to WFP colleagues on effective performance management, with a focus on preventing, and addressing underperformance. The work will frequently involve complex and sensitive cases within the organization. Additionally, as WFP further strengthens its approach to performance management, the incumbent will also play a key role in policy reviews and capacity development initiatives related to performance management. The role will have a global reach and provide the opportunity to interact with colleagues from a wide range of functional areas and internal stakeholders. 


KEY ACCOUNTABILITIES (not all-inclusive)


Establish Case Management Helpdesk


  • Based on best practice, establish Standard Operating Procedures (SOPs) for underperformance case management, with a strong client-oriented focus. Work in this area would include case management for those staff completing a probationary period. 
  • Introduce underperformance metrics and dashboards to inform organizational progress
  • Establish and maintain proper document management and sharing framework, for effective and transparent collaboration with other interested parties
  • Manage a communications and awareness raising campaign on the establishment of the Helpdesk
  • Address lessons learned and any issues identified from previous cases to continuously improve existing processes


Provide pre-emptive and remedial underperformance guidance


  • Monitor staff performance, proactively identify underperformance issues and provide required support
  • In collaboration with the Performance Management Lead and other PM colleagues, advise senior management on complex performance management/probation cases. 
  • Throughout case management process, ensure consistent, timely, and effective service is provided to clients 
  • Review underperformance/probation records and other documentation, recommend management responses, providing proposed courses of action to management or employee requests for unsatisfactory performance-related issues
  • Design and deliver activities for colleagues globally (HR and managers) to build sustainable managerial capacity to effectively manage underperformance
  • Collaborate as necessary with relevant stakeholders, e.g. Legal Office, HR Staff Relations and HR Policy Teams during the case management process


Refresh underperformance related policies and guidelines


  • Based on best practice, consultations with relevant stakeholders, and lesson learned, contribute to the revision of the underperformance policy and guidelines, and other relevant performance management/probation policies and guidelines as necessary
  • Design and deliver underperformance capacity building activities related to new policies and procedures for HR colleagues, managers, and staff globally
  • Establish networks with HR colleagues globally to facilitate support provided and gather feedback
  • Assist with other projects and initiatives within the team, as required




  1. Case management Helpdesk established, and underperformance metrics/dashboards implemented
  2. Underperformance/probation cases managed effectively with responsive and high-quality service provided to all interested parties
  3. Underperformance/probation policy and guidelines revised and implemented
  4. Capacity development campaign delivered for HR focal points/managers globally, focusing on underperformance management processes






You have: 


  • Advanced University Degree in Human Resources Management, Business Management, Industrial/Labour Relations Law, Psychology or related field, or First University degree with additional years of related work experience or trainings/courses




You have: 


  • At least five years of postgraduate progressively responsible experience in the fields of human resources management, HR operations and talent management.
  • Experience in performance management, including underperformance
  • Experience in managing disciplinary matters, disputes, grievances
  • Experience in dealing with complex and sensitive cases and providing tailored advice
  • Experience in a United Nations system entity is desirable
  • Experience in multi-cultural teams and organizations




You have: 


  • Fluency (level C) in the English language.  
  • Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (ideally French or Spanish) is desirable.




You have:


  • Proven ability to deal with highly confidential and sensitive cases with tact, discretion and empathy
  • Excellent written and oral advocacy skills, as well as analytical ability, to provide support to management
  • Proven ability to draft concise and clear documents
  • Demonstrated ability to effectively partner with and advise colleagues at all levels, including senior managers
  • Proven ability to advise a range of relatively complex and intricate performance-related issues, with a solution-oriented approach
  • Action-oriented and a demonstrated capacity to deliver high quality work and meet demanding timeframes
  • Creativity and innovation skills with a view to propose/implement improvements/new ways of working
  • Strong analytical skills and ability to independently conduct research, process information, prepare reports
  • Ability to work effectively as part of a team and to establish and maintain effective, respectful and harmonious working relations with all individuals, regardless of gender, national and cultural background




These common standards of behaviour guide HOW we work together to accomplish our mission.


Leads by Example with Integrity Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships

Lives the WFP values and shows humanity and integrity by role modelling care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures  external partnerships and collaborates with partners to deliver common objectives


Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.




Limited Fixed-Term Appointment (LFT) position is a non-mobile staff appointment in the international professional category for a limited period for up to 4 years. 


WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. For more details, please visit


The selected candidate will be required to relocate to Rome, Italy to take up this assignment. 


WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.


Qualified female applicants and qualified applicants from developing countries are encouraged to apply.




  • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
  • Once your profile is complete, please apply, and submit your application.
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified



WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment


WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.