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Intensive Case Management (ICM) Caseworker


  • Organization: IRC - International Rescue Committee
  • Location: Boise
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Refugee rights and well-being
    • Protection Officer (Refugee)
    • Project and Programme Management
  • Closing Date:

Scope:  The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).  This position reports to the Intensive Case Management Program Coordinator.

Key Responsibilities:

·       Determine client eligibility for ICM programming and conduct intake assessments; review program expectations, outcomes, and confidentiality with each potential client.

·       Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.

·       Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.

·       Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits, helping clients attend appointments, and helping clients schedule appointments.

·       Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.

·       Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.

·       Respond to client crises, with guidance from supervisor.

·       Assist clients with requesting financial assistance when applicable, and track the received financial assistance in the client’s case file.

·       Collaborate with clients therapeutic services team and other external care providers

·       Support and educate family members and other involved with clients- to enhance their awareness of mental and emotional illness and increase their ability to contribute to the healing process.

·       Maintain up to date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).

·       Attend ongoing trainings and meetings at both the local and national level that are relevant to the position.

Key Working Relationships:

Position Reports to:  ICM Program Coordinator
Position directly supervises: 
Volunteers, interns.

Other Internal and/or external contacts:

Internal: Resettlement Team members

External:  Network of direct SW Idaho service providers




·       A minimum of 1-2 years of case management experience with similar populations and/or client needs preferred;

·       Lived refugee experience preferred. Fluency in refugee language, such as Swahili, Kinyarwanda, Russian or Spanish preferred. Where fluency in a refugee language has not been achieved, demonstrable experience successfully finding insights about how client perceptions are keyed into different starting worldviews and language/s, beyond successfully utilizing literal interpretation, specifically supported by examples of how finding insight on a client worldview led to a more effective problem solving or communication strategy with the client.

·       Demonstrated investment of time in professional and personal activities to examine and unravel structures built by institutional racism.

·       A Bachelor’s degree in social work, public health, or similar field completed or in progress preferred.

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.


Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 


Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


US Benefits: 

We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.  


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.