Digital Content and Information Management Specialist

Details

Mission and objectives

Since its inception in 1972, the United Nations Environment Programme (UNEP) has been the global authority that sets the environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. UNEP’s mission is to provide leadership and encourage partnership in caring for the environment by inspiring, informing, and enabling nations and peoples to improve their quality of life without compromising that of future generations. Headquartered in Nairobi, Kenya, UNEP works through its divisions as well as regional, liaison and out-posted offices and a growing network of collaborating centres of excellence.

Context

UN Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. This assignment is in UNEP's Corporate Services Division at the Nairobi duty station. The Enterprise Solutions Section of UN Environment’s Corporate Services Division is mandated to enable efficient UN Environment Programme delivery using ICT standards, solutions and overall business process automation supporting UN Environment’s programme of work. It undertakes a wide range of services, activities and projects. It works closely with clients throughout the project life cycle to tailor the services to their needs ensuring that the solution meets the required objectives from a specification, resource and time perspective. One of the workstreams within Enterprise Solutions Section is called Information Management (IM). Its’ overall goal is to promote and enhance corporate knowledge and information sharing systems, including UNEPs intranet – we Collaborate, built on Confluence software. The aim is to position the intranet as the premier knowledge, collaboration, networking and process management hub of the organization. Other IM-specific initiatives include business process digitalization through corporate ticketing systems, based on Jira and PowerApps functionality and technical support to corporate e-learning solutions. Lastly, IM is responsible for broad outreach of ESS digital tools and initiatives among UNEPs personnel.

Task description

Under the direct supervision of a Programme Management Officer in Enterprise Solutions Section/UN Environment's Corporate Services Division, the UN Volunteer will take the following tasks: 1.Intranet Management: Support with updating content and layout regularly to enhance personnel experience. · Assist with review, maintaining and monitoring compliance with Intranet style and content guidelines. · Assist with enforcing and monitoring compliance with Intranet Policy. · Participate in and maintain regular communication mechanism with content creators from various divisions of UNEP. · Provide support to personnel in populating content, including face-to-face and using tools such as How-to-Guides, Video tutorials and others. · Provide advice on various options for placement and design of the content on Intranet. · Collect and respond to feedback on the Intranet using surveys and other methods · Assist with developing and monitoring of Intranet Key Performance Indicators. · Research on new features that will enhance the intranet, including social features. 2. Outreach and Awareness Raising: · Assist with implementation of the sections outreach strategy (“weShare”) to increase aware-ness and proficiency on the use of various digital solutions developed by ESS and other relevant stakeholders. · Activities in the outreach strategy include identification of topics and coordination of bi-weekly virtual information sessions with subject matter experts, scheduling of information sessions, developing promotional videos, sharing written communication to personnel on various digital solutions features, amongst others. · Support with assessing effectiveness of the outreach strategy and suggest improvements as appropriate. 3. Information Architecture · Provide advice on the most efficient and user-friendly information structuring and navigation in the Intranet. · Re-organize, re-structure, and label content in ESS corporate documentation storage systems, such as MS Teams and SharePoint in an effective way. Provide advice to other divisions on the same. · Provide advice on informational architecture in various knowledge management projects, in close collaboration with relevant responsible units. For example, assist with UNEPs digital archiving initiative, work with Science Division on enhancement of Knowledge Repository and others. · Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: · Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day). · Be acquainted with and build on traditional and/or local forms of volunteerism in the host country. · Provide annual and end of assignment self-reports on UN Volunteer actions, results, and opportunities. · Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc. · Assist with the UNV Buddy Programme for newly arrived UN Volunteers. · Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.