A (least hardship)
Residential location (if applicable)
Staff Member / Affiliate Type
Regular > Regular Assignment
November 29, 2022
Organizational Setting and Work Relationships
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education
Certificates and/or Licenses
Social Sciences; Statistics; Mathematics;
Information Technology; HCR Protection Lrng Prog;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Experience in working with UNHCR proGres software.
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Indonesia has not yet acceded to either the 1951 Refugee Convention or its 1967 Protocol, nor to the 1954 or 1961 Statelessness Conventions. The country has yet to develop asylum legislation, and the government’s responses to refugees tend to be ad hoc and greatly reliant on the support of international organizations (primarily UNHCR and IOM.) In the absence of a legal framework and administrative arrangements, UNHCR undertakes refugee status determination (RSD) under its mandate and ensures access to fair and efficient asylum procedures for those arriving in Indonesia and seeking asylum, which is an important component of the process of facilitating the identification of durable solutions, including resettlement to a third country. The strategic use of resettlement as a durable solution for refugees in Indonesia is an important component in the implementation of the Bali Process Regional Cooperation Framework. convince
As of September 2022, the number of active persons of concern (PoCs) registered with UNHCR included 3,186 asylum-seekers and 9,961 refugees. Some 447 refugees have departed for resettlement while 42 refugees and asylum seekers returned to their respective countries of origin. Majority of the refugee population comes from Afghanistan (55%) followed by Myanmar, Somalia etc. In total, 52 different nationalities are represented among the population under the protection of UNHCR in Indonesia.
The population is dispersed in various locations throughout the country; the majority of persons of concern are located in urban areas, mainly in Jakarta and surrounding areas, and a significant number are residing in IOM-run community accommodation projects in cities throughout the country.
The Registration Assistant is a member of the registration team and is supervised by the Registration Associate under the overall supervision of Protection Officer. The UNHCR Protection Unit, comprised of some 40 staff members, is headed by a Senior Protection Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
Nature of Position:
Living and Working Conditions:
HCR Protection Learning Program - UNHCR, Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - Other
Accountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration
This position doesn't require a functional clearance