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Information Communication Technology Specialist (ICT) NOC, Buenos Aires, Argentina #117816

Buenos Aires

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Buenos Aires
  • Grade: Mid level - NO-C, National Professional Officer - Locally recruited position
  • Occupational Groups:
    • Communication and Public Information
    • Information Technology and Computer Science
  • Closing Date: 2022-12-01

Based on the established policies, guidelines and service level agreements (SLAs), the purpose of the incumbent role is to manage, lead and support the ICT functional accountability and internally manage ICT function and externally enhance collaboration and capacity building; improve the delivery of results and knowledge management; build business relationships and foster innovation.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, innovation

The ICT function supports UNICEF’s mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services in a timely, secure and safe manner.

How can you make a difference?

Based on the established policies, guidelines and service level agreements (SLAs), the purpose of the incumbent role is to manage, lead and support the ICT functional accountability and internally manage ICT function and externally enhance collaboration and capacity building; improve the delivery of results and knowledge management; build business relationships and foster innovation.

Manage the ICT function and provide technical and operational support:

  • Manage ICT and supervise staff to enable the implementation of corporate ICT priorities, solutions and services;
  • Prepare ICT-related plans, budget, set priorities and performance indicators as well as year-end assessments, reviews and reporting;
  • Safeguard the physical and logical security of Data, Applications and ICT Infrastructure according to the UNICEF policies and procedures.;
  • Ensure compliance with the PCI-DSS and UNICEF Policies, including but not limited to: performing security audits, risk assessments and analysis and timely address the issues from access control and monitoring, vulnerability scans and penetration tests;
  • Provide quality assurance of projects and activities in accordance with ICT functional accountabilities
  • Monitor risks and threats to the ICT environment (on-premise and cloud-based), applications and infrastructure and take appropriate action;
  • Manage compliance and escalate exceptions (proactive) and deviations (reactive);
  • Manage ICT-related communication materials internally, from NYHQ, GSSC or regional office;
  • Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
  • Act as UNICEF focal point for inter-agency activities;
  • Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution;
  • Validate the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, drones, etc.

Enhance governance, collaboration, build relationships and capacity:

  • Participate in office management –CMT, operations and programme meetings to exercise the functional accountabilities of the ICT function;
  • Manage the ICT governance
  • Lead the information security group and ensure the security procedures are up-to date.
  • Represent UNICEF ICT in inter-agency functions;
  • Support counterparts and implementing partners to build capacity and nurture independence;
  • Engage with programme sections, counterparts and implementing partners to form :technical and business reference groups” to identify, analyze, research and promote innovative and viable solutions;
  • Assist in oversight, assessment and audit of vendors, counterparts and implementing partners
  • Assist in the promotion of creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF;
  • Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
  • Conduct oversight of providers and third-parties of ICT-related services and products to programme;
  • Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;
  • Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc.

Improve the delivery of results:

  • Build and strengthen relationships with counterparts, i.e., government, sister United Nations agencies, international nonprofit organizations (INGOs) and Civil Society Organizations (CSOs);
  • Promote the use of collaboration tools for knowledge management, capacity building and preserving institutional memory;
  • Lead the implementation of eTools and facilitate training workshops or clinics;
  • Work closely to facilitate HACT implementation with partnership managers, programme and operations staff;
  • Collaborate with the Risk Focal Point the risks and opportunities inclusion in the risk register and support stakeholders to address them;
  • Liaise with HQs, RO and other CO to share knowledge, experience; discuss opportunities and risks for the improved delivery of results;
  • Represent UNICEF ICT in One UN, Delivering as One and other UN reform initiatives.
  • Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
  • Facilitate project management methodologies trainings and support the application by staff, counterparts and implementing partners;
  • Participate in person or remotely in UNICEF global, regional or country offices events and discussions to contribute results based management/programming.

Foster innovation:

  • Promote creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF;
  • Evaluate innovation initiatives potential opportunities and possible risks to improve productivity, efficiency and effectiveness and share with senior management, regional office, ITSS and Innovation Division;
  • Establish a local governance board for the formal review and assessment of data management and local innovation initiatives;
  • Ensure exist strategies are incorporated in all innovation initiatives prior to approval;
  • Implement approved innovative projects such as eTools, RapidPro, Ureport, etc…
  • Support counterparts and implementing partners to implement approved innovation initiatives;
  • Facilitate TED-like events inviting local and international scholars, CEOs and technology gurus;
  • Connect academia to innovation opportunities, i.e., vocational schools, colleges and universities;
  • Work closely with Communication to promote to local philanthropists the benefits and rewards of innovation for their active participation, support and funding;
  • Engage the private sector to maximize the use of corporate social responsibility (CSR) resources for no-cost innovation initiatives, e.g., bulk telecommunications services at low cost or free during periods of under-utilized resources.


To qualify as an advocate for every child you will have…

  • An advanced university degree is required in computer science, software engineering, information technology management, business administration or another relevant technical field. *A first-level university degree in a relevant field combined with seven years of professional experience may be accepted in lieu of an advanced university degree.

  • A minimum of five years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization in a PCI-DSS environment is an asset. Experience administrating the Microsoft Azure environment and security is an asset.

  • Fluency in Spanish and English is required.

  • Technical Competencies: Certification and/or proven experience in at least one of these ICT technical competencies: ICT Project Management, Business Analytics, Information/Data Security, Tokenization process, ICT Audit and Risk Management, Telecommunications, Networks Security, Data Security, and Software Engineering and Programming. Certification in Microsoft Azure Administrator, Microsoft Azure Security or Microsoft Azure DevOps solutions is an asset. 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are: (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.


UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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