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Senior Information Management Assistant

Costa Rica | San José

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Costa Rica | San José
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Statistics
    • Administrative support
    • Documentation and Information Management
  • Closing Date:

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

UNOPS LICA5

Target Start Date

2023-01-01-08:00

Job Posting End Date

November 30, 2022

Terms of Reference

1. General Background
     
Costa Rica is a country with a longstanding commitment to human rights. It has been a model in the region on refugee protection and integration schemes and is a leader in seeking to end statelessness. In the past four years, Costa Rica has become an asylum country for refugees from the main displacement situations in the Americas (Nicaragua, Venezuela and Northern Central America), and a transit one for persons in mixed migration movements from other continents.

As of June 2022, Costa Rica hosted over 236,000 asylum seekers, refugees and other persons of concern. In the aftermath of socio-political unrest and violence in Nicaragua in April 2018, Costa Rica became the main reception country for an unprecedented number of Nicaraguan refugees. To date more than 187,000 Nicaraguan asylum seekers have or are waiting to apply for asylum, nearly 91 percent of the total caseload of asylum seekers. Current arrival trends indicate that in 2022, there could be more than 100,000 Nicaraguans new asylum seekers applicants in the country.

The recent large influx of asylum seekers has not only taxed the capacity of the authorities to process and assist persons of concern, but also UNHCR’s operation. To adequately support the Government in its response and ensure protection and assistance to asylum seekers, the UNHCR operations budget tripled in the past year and its personnel increased from 16 to more than 80 staff. The establishment of a Field Office near the border with Nicaragua has been part of this period of rapid change and adaptation, requiring the reorganization of the operation to deliver, including in the context of L1 and L2 declarations. The COVID-19 pandemic has had a worrying impact on the possibility of refugee and asylum seeker population to meet their basic needs, such as nutrition, shelter and self-reliance.

UNHCR key activities involve registration, border monitoring, community-based protection to identify particularly vulnerable individuals, case management, counselling, CBI interventions, health insurance, livelihoods and peaceful coexistence projects through its partners or directly.
2. Purpose and Scope of Assignment
     
The Senior Information Management Assistant assists in the production and dissemination of information on the population of concern, including but not limited to Protection and Programme information.
S/he assists the Programme Team and UNHCR’s implementing partners in the choice of indicators for monitoring to be included in sub-agreements as well as the Protection Team in operationalizing protection monitoring systems. S/he supports the Information Management team to develop and maintain an Infosite gathering all statistics, information and products developed at national level. The Senior Information Management Assistant needs to be committed to continuous learning. Basic knowledge in RStudio is an additional asset for this position.
The position is supervised by a more senior position at the field level and receives functional guidance and support from IM specialists at country/regional and global level. Subject to the nature of the task/assignment, he/she will work independently on routine tasks, while will follow instructions of the supervisor for more complex issues. The position has no supervisory role. The incumbent may play a liaison role with the national and local authorities for gathering and exchange of data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

3. Monitoring and Progress Controls
     
• Assist in operationalizing country-specific common data standards and promoting them with partners.
• Assist in compiling and aggregating information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data.
• Support the operation in the analysis of processed data and information and perform data quality and consistency control.
• Facilitate the analysis of cross-border information between relevant countries.
• May be required to collect GIS data, update maps and undertake field trips to project sites.
• May be required to participate in Needs Assessment processes, specifically in data collection, processing/collation and data exploration.
• Liaise with partners and represent UNHCR in meetings related to the functions.
• Decide on appropriate resolution to data management problems and escalate issues to the supervisor if incident cannot be resolved.
• Perform other related duties as required.

Desired Candidate Profile:
Candidates must be legally present in Costa Rica at the time of application, recruitment and hire.
Only candidates holding a legally job permit in Costa Rica will be considered eligible.
We are committed to maintaining diversity in terms of gender, ethnicity and culture. Persons belonging to minority groups, persons with special abilities, men and women, are encouraged to apply for vacancies. All applications will be treated with the strictest confidentiality.
Eligible candidates may be required to take a technical test and/or an interview.
If you have special needs or require assistance to apply, please contact cossarrhh@unhcr.org

Covid-19 Vaccination and related Safety Measures:
UNHCR has a responsibility to prevent and curb the spread of COVID-19 as part of its accountability to its workforce and the communities it works in and serves. Whilst other measures (such as hand hygiene, physical distancing, ventilation and wearing masks) remain crucial, being vaccinated against COVID-19 plays a key role in protecting oneself, families, colleagues, and the community including persons of concerns and has been proven to significantly reduce risks of serious illness and death from COVID-19. Therefore, in alignment with other UN agencies and based on the advice of the UN Medical Directors network, UNHCR strongly urges all colleagues to get vaccinated as soon as possible to protect themselves and others.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination, independently of contract type and duration, unless the candidate is based in a location with documented lack of access to COVID-19 vaccines.
Therefore, the people recommended for the position must provide proof of vaccination or the medical recommendation that justifies non-vaccination.

 

Standard Job Description

Senior Information Management Assistant Organizational Setting and Work Relationships The Senior Information Management Assistant assists in the production and dissemination of information on the population of concern, including but not limited to Protection and Programme information. The position is supervised by a more senior position at the field level and receives functional guidance and support from IM specialists at country/regional and global level. Subject to the nature of the task/assignment, he/she will work independently on routine tasks, while will follow instructions of the supervisor for more complex issues. The position has no supervisory role. The incumbent may play a liaison role with the national and local authorities for gathering and exchange of data. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Assist in operationalizing country-specific common data standards and promoting them with partners. - Assist in compiling and aggregating information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data. - Support the operation in the analysis of processed data and information and perform data quality and consistency control. - Facilitate the analysis of cross-border information between relevant countries. - May be required to collect GIS data, update maps and undertake field trips to project sites. - May be required to participate in Needs Assessment processes, specifically in data collection, processing/collation and data exploration. - Liaise with partners and represent UNHCR in meetings related to the functions. - Decide on appropriate resolution to data management problems and escalate issues to the supervisor if incident cannot be resolved. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Information Technology, Demography, Statistics, Social Sciences Operational Data management Learning Programme (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience with handling confidential data and demonstrated understanding of different data collection methodologies. Desirable Successful participation in the Operational Data management Learning Programme. Experience in web design and software development is an asset. Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or proGres. Experience with HTML, PHP, ASP and/or Java is an asset. Ability to formulate IM-related technical requirements and Operating Procedures. Functional Skills DM-Data collection methodologies IM-Epi Info Software IT-Geographic Information Systems (GIS) IM-Information Management (related technical requirements & Operating Procedures) IM-Statistics Analysis IT-Microsoft Excel (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

Spanish

,

English

Desired Languages

,

Additional Qualifications

Skills

Education

Certifications

Demographics - Other, HCR Operational Data Management Learning Program - UNHCR, Information Technology - Other, Social Sciences - Other, Statistics - Other

Work Experience

Other information

This position doesn't require a functional clearance
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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