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Coordinator, Protracted Crisis and Recovery

Kuala Lumpur

  • Organization: IFRC - International Federation of Red Cross and Red Crescent Societies
  • Location: Kuala Lumpur
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Humanitarian Aid and Coordination
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
    • Peace and Development
    • Managerial positions
  • Closing Date: Closed

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. 
IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. 
IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.
IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.
IFRC Asia Pacific Regional Office (APRO) supports 38 National Societies in the region through eight country delegations – CD (Afghanistan, Bangladesh, Democratic People’s Republic of Korea, Myanmar, Nepal, Pakistan, Papua New Guinea and Philippines) and five country cluster delegations’ teams – CCDs (Bangkok, Beijing, Jakarta, New Delhi and Suva), each covering a cluster of countries. Brunei, Malaysia and Singapore each receive direct support from IFRC APRO.
IFRC/APRO region has developed the Operational plan for 2022-2025 in line with the IFRC Strategy 2030 and its 5 Strategic Priorities (1. Climate and Environmental crisis, 2. Evolving crisis and disasters, 3. Growing gaps in health and wellbeing, 4. Migration and Identity, 5. Values, power and inclusion). As part of the HDCC Department, the Shelter and Settlements Coordinator will be based Kuala Lumpur or in another Country where IFRC have legal status.
IFRC will mainstream its Preparedness for Effective Response (PER) approach beyond the more than 70 National Societies currently assessing, measuring, and analyzing the strengths and weaknesses of their response systems to strengthen response capacity. Special attention will be given to the preparedness needs of National Societies working in fragile contexts, complex emergencies, and protracted crises.

Job Purpose

The position will be the main focal point at regional level for all protracted crisis in Asia Pacific (AP), for follow-up of the implementation of the operation - especially after the transition from Emergency Appeals to country plans, reporting, regional quality assurance, monitoring, risk management and general coordination at regional level with all technical areas to provide adequate and quality support.

The post holder will work in close coordination with the coordinator for large scale disasters and complex crisis and jointly secure high-level quality operational support to Emergency Appeal and DREF in coordination with CD and CCDs. The incumbent will have under his/her responsibility a team of several technical expert profiles such Shelter and Settlement, Livelihoods, Civic Military Relations (CMR), Surge Capacity and Information management & analysis. The main purpose of the team under his/her responsibility is to provide integrated quality support to emergency operations and protracted crisis.

The position will work alongside with the Emergency Coordinator in APRO to provide relevant, timely and quality assurance support throughout the whole disaster management cycle (Mitigation, Preparedness, Response and Recovery) and will work with his/her team to enhance the regional capacities with specific focus to manage protracted crisis and to improve the key performances indicators in AP.

Job Duties and Responsibilities

The Protracted Crisis and Recovery Coordinator will be focused on the roles and responsibilities described below, which are related to the services, support, and coordination for whole Asia Pacific Region (38 National Societies and IFRC offices).

Disaster and crisis Response & Recovery

  1. Maintaining strong relationships and cooperation with other APRO Departments, Country Delegations (CDs) and Country Cluster Delegations (CCDs) along the region, providing leadership to National Society’s timely response to crisis or potential crisis.
  2. Support the coordination and management of Regional and Joint task forces related to protracted crisis in coordination with the emergency operations coordinators.
  3. Assume the responsibility to produce timely document analysis for Information bulletins, DREF, EA, Operational Strategies (OS), situation reports, bi-weekly reports, scenarios planning exercises etc. with focus on protracted crisis and complex emergencies, but as well to other emergencies in the Region such floods, earthquakes, migration, Typhoon and monsoon season in close coordination with the emergency coordinator.
  4. Provide support to Operations Managers and Operations. Coordinators as required to lead the disaster/crisis response operation and assist in the analysis secondary impacts and collateral crisis associated to the disaster/crisis such migrants and Internal displaced people (IDP) vulnerabilities
  5. At regional level, coordinate IFRC activities on protracted crisis response with Red Cross partners, UN and other agencies to ensure adequate preparedness and appropriate, efficient and timely crisis response and early recovery
  6. Coordinate with the Surge Capacity team to provide timely and quality services to emergencies in terms of Rapid Response Personnel, Emergency Response Unit and Information management & analysis
  7. Assume the responsibility to ensure adequate and timely technical support, advise and analysis for Livelihoods, Shelter and settlement and Civic Military Relations (CMR) for Disaster Response Emergency Fund (DREF), Emergency Appeals (EA), Operational strategies, country plans and others emergency operational planning documents
  8. In close coordination with the Emergency Coordinator, ensuring rapid, well-coordinated and professional support is provided to CCD and CD in AP Region to deploy IFRC emergency response tools and support
  9. Work with the Strategic Lead, Emergency coordinators and Corporative services coordinator to establish a regional monitoring system for protracted crisis (risk register, pledge monitoring, logistic support, implementation and evaluation).


Organizational Readiness

  1. Pre-deploy to crisis sites specially emergencies categorized as orange and red according to the Emergency Response Framework.  
  2. Promote and assist in the development, implementation, and reviews of contingency plans for identified threats in operational areas, as well as the development of capacities within National Societies for emergency response.
  3. Support and participate in the development and improvement of the Regional Disaster Management system for APRO, participating in coordination meetings, contingency planning, response plans, scenarios building exercises, review and development of Standard Operating Procedures (SOPs).

Job Duties and Responsibilities (continued)

  1. Assume the leadership to enhance the regional capacities for Surge Capacity in Asia Pacific, coordinating with his/her team to increase the number of Rapid Response Personnel available for emergency deployments, training plan for emergency coordination and assessment among others.
  2. Coordinate his/her team to produce information management and analysis products for potential events or crisis in Asia Pacific Region.
  3. In coordination with the IM team, produce frequents analysis reports for protracted crisis, fragile context and evolving crisis.

Long-term planning

  1. Lead the development of the Regional Protracted crisis framework to guide the IFRC approach for complex emergencies and work in fragile contexts.
  2. Assume the responsibility and leadership with his/her team to develop Roadmaps for mid- and long-term planning and strategic vision to improve the Regional Response and preparedness mechanisms aligned with AP Operational plan and the IFRC Agenda for renewal.
  3. Work with Partnership Department to develop a fundraising plan to implement the roadmaps activities Shelter, Livelihoods, Surge Capacity, IM & Analysis and CMR.
  4. Lead the technical revision of documents related to protracted crisis, for example: evaluations, recovery plans, implementation plan revision among others.


  1. Select, orient, and manage the team members under his/her direct responsibility. Ensure that the technical team under his/her responsibility has well defined results-based priority plans and maintain updated capacities to provide sectorial technical support to response operations and programs at any time.
  2. Ensure that the team works closely with Operations Coordinators and all the Department in AP to deliver a quality operational support to emergency operations and protracted crisis.
  3. Ensure a proper and continuous monitoring of the key performance indicators related to operations, surge capacity, shelter and settlement, Livelihoods, IM & Analysis and CMR.
  4. Assign roles and responsibilities to her/his team during emergencies and implementation of programmes.


  1. Establish and ensure effective working relationships within the department, with country/regional clusters and with other programmatic and service departments/units.
  2. Ensure effective working relationship with all the support services to bring adequate and timely support to operations.
  3. Ensure good working relationship with the ICRC delegations and PNS in APRO in conjunction with the CD and CCD.
  4. Assume the responsibility to disseminate and roll out the Strengthening Movement Coordination and Cooperation (SMCC) model across the region, especially protracted crisis and fragile context in AP.


University Degree in relevant field (Disaster Risk Management, Conflict Management, Development Planning, Disaster Risk Reduction, Humanitarian Affairs, etc.)

Emergency trainings such Team Leader, Operations Manager, FACT, CAP or equivalent knowledge and trainings

Head of Emergency Operations (HEOps) or Deputy HEOps certificate

Acquired Recovery skills through trainings and operations (cash, livelihood) 



+5 years of work experience with the Red Cross/Red Crescent Movement, and/or with a National Society.

5+ years of work experience in capacity and vulnerability assessment, management, evaluation, and monitoring of programs.

5+ years of work experience in slow onset crisis with focus on migration and population movement.

3+ years of work experience in managing relations with donors and partners. Work experience with other international organisations, large NGOs and/or governmental development agencies.

3+ years of experience in managing and supporting staff.

3+ years of experience managing Livelihoods and Shelter projects during emergency and recovery phases.

3+ years of experience working with technical expert teams such IM, CRM, Shelter, Surge and Livelihood.

Deployed at least once in the field to lead and manage an emergency operation as a Team Leader.

Field experience in coordinating and managing disaster and crisis management projects and activities.

Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation.

Previous experience working in Asia Pacific and knowledge of the region.

Experience developing scenarios and humanitarian data analysis.


Managed at least once an IFRC Emergency Appeal (Country or Regional level) or from IFRC HQ (Regional Office or GVA level). 

Experience coordinating emergency deployments of Rapid Response Personnel and Emergency Response Units

Experience planning the development of information management and analysis systems at regional and national level.

Experience coordinating operations at regional level, preparing DREF and Emergency appeal, leading joint task forces and other regional coordination mechanisms.

Knowledge, Skills and Languages


Ability to work in a diverse cultural context

Strong knowledge of information sharing tools, and the ability to implement them

Highly organised and able to work independently and proactively, with ability to work in team

Demonstrated skill in analytical and strategic thinking

Skills in training and developing staff

Self-supporting in computers (Windows, spreadsheets, word-processing.

Valid international driving licence (manual gears)

Excellent interpersonal and listening skills 

Good verbal and written communication skills 

Familiarity with current standards and guidelines for humanitarian emergency response

Knowledge of Fundamental Principles and RCRC Movement


Overall understanding of IFRC budget and finance management



Fluent in spoken and written English


Good command of another IFRC official language (French, Spanish or Arabic)


Competencies, Values and Comments

VALUES: Respect for diversity; Integrity; Professionalism; Accountability

CORE COMPETENCIES: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust

MANAGERIAL COMPETENCIES: Managing Staff Performance; Managing Staff Development; Strategic Orientation

FUNCTIONAL COMPETENCIES: Strategic Orientation; Leadership; Empowering Others

This vacancy is now closed.
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