Support Services Manager
Background Information - Job-specific
UNOPS -Mozambique Country Office is recruiting this position through an Emergency Recruitment process (EPP).
The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.
Project BackgroundThe project ‘Mozambique Northern Crisis Recovery Project-NCRP’ will be based in the City of Pemba with project offices in different locations in Cabo Delgado Province. The Activities of NCRP will be aimed at improving access to basic services and economic opportunities for IDPs and Host communities in targeted areas South of Cabo Delgado and returnee populations and host communities in the newly liberated Districts in the North of Cabo Delgado. The project comprises of 4 main components:
Component 1: Building Social Cohesion and Resilience to Conflict. This will include strengthening the capacity of community-based institutions and provision of social services for vulnerable households and individuals.
Component 2: Provision of Livelihood and Economic Opportunities for IDPs and Host Communities through provision of support for the carrying out of livelihood recovery activities for IDPs and for host communities and Supporting jobs creation and professional skills development and Provision of support for the restoration of public administration services and climate resilient infrastructure.
Component 3: Rehabilitation, construction and equipment of public infrastructure in order to increase access to basic services and public infrastructure. Thi will includeProvision of support for site planning and basic services in relocation sites, Provision of medium-term durable solutions in relocation sites and poorly served host communitie, Provision of support for the rehabilitation, construction, and equipment of community infrastructure.
Component 4: Project implementation, monitoring and evaluation that includes provision of support and technical assistance for implementation of project activities through financial management, procurement, safeguards, reporting, and monitoring and evaluation and strengthening of technical capacity of local government and local agencies.
Purpose and Scope of Assignment
The Support Services Manager reports to the Senior Programme Manager and leads and guides the Support Services Team in the North of Mozambique Programme Office, fosters collaboration within the team as well as the client-oriented approach. The Support Services Manager works in close collaboration with a number of local internal stakeholders, relevant partners as well as colleagues in HQ - to successfully deliver operations services.
The Support Services Manager acts as an advisor to Senior Management on all aspects of the office management and operations. This includes strategic financial and human resources management, efficient procurement and logistical services, ICT, transportation and vehicle management, administration and security, in accordance with UNOPS rules and regulations. The main purpose of the role is to ensure the right support is in place for current and upcoming projects, balancing operational and project priorities, whilst ensuring effective, efficient and consistent support service provision across the project portfolio and internally.
The effective and successful achievement of results by the Support Services Manager for the Office directly impact on the development and performance of the projects, visibility and image of the UNOPS as an effective service provider in project services and management and consequently strengthen its competitive position as a partner of choice in sustainable development and project services in the country served.
- Master’s Degree or equivalent in Business Administration, Public Administration, Finance, Economics, HR or related field is required.
- A combination of Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.
- A minimum of five (5) years of progressively responsible experience in operations management in a large international organisation is required;
- Some experience in the UN system organisations, preferably in a developing country, is desirable.
- Full working knowledge of English is required.
- Full working knowledge of Portuguese language is an asset.
- Knowledge of another official UNOPS language is an asset.
|Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)|
|Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
|Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.|
|Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).|
|Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.|
|Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.|
|Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.|
|Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.|
Contract type, level and duration
- Contract type: International Individual Contractor Agreement (IICA)
- Contract level: IICA 2/ ICS 10
- Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’
For more details about the ICA contractual modality, please follow this link:
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
- This is an EPP ICA Recruitment process
- This position is NOT based in a family duty station
Terms and Conditions
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.