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Assc Community-Based Prot Off


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Jordan
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Social Affairs
    • Civil Society and Local governance
    • Protection Officer (Refugee)
  • Closing Date:

Hardship Level


Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Associate Community-Based Protection Officer Organizational Setting and Work Relationships The Associate Community-Based Protection Officer is a member of the Protection Team in a Regional Bureau or a Country Office and normally reports to the Senior Community-Based Protection Officer, the Senior Protection Officer, Head of Sub-Office or the Assistant Representative for protection. For a regional position, the incumbent may have direct supervisory responsibility for Protection and Community-Based Protection staff in the regional office, and a technical support role for Community-Based Protection staff in the region. For a country level position the incumbent may have direct supervisory responsibility for Community-based Protection staff and other protection staff in the operation. S/he supports the implementation of protection standards and provides advice on community-based protection to senior management and Country Operation(s) in close collaboration with the Division of International Protection (DIP). The incumbent is relied upon by senior management to support a coordinated approach in the implementation of UNHCR's rights-based and community-based engagement with all persons of concern (PoC) and contributes to the achievement of UNHCR's commitments to accountability to affected people. S/he maintains close working relationships and supports Protection and Community-Based Protection staff in the field, who act as the critical interface between UNHCR and communities of concern, enabling them to provide the AGD-sensitive analysis of community risks and capacities that form the essential foundations of national and regional programmes. The incumbent maintains close working relations with sister UN entities, governmental entities, non-governmental organisations and academic institutions that can contribute to enhancing protection and achieving solutions through people centred, community-based and gender responsive approaches. The incumbent provides guidance to country operations to strengthen their coordination and advocacy on community-based approaches to protection with governments, partners and other key stakeholders. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Be fully informed about community structures and the protection and security situation of the population of concern and develop strong links with a cross-section of members of refugee/IDP/stateless communities, using an AGD approach. - Through relationships with PoC and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to senior management. - Ensure that the perspectives, capacities, needs and resources of the PoC are reflected in the protection strategy, planning processes and operations plan addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, minority groups such as sexual minorities and persons living with HIV/AIDS. - Ensure through direct action and advocacy with more senior protection staff that the necessary resources are allocated to enable community work to identify and address protection and assistance gaps. - Support a consultative process with government counterparts at local levels, partners and PoC to develop and implement integrated strategies that address the key protection priorities, including, for example, child protection, education and GBV, and solutions approaches. - Provide technical guidance and support to UNHCR and partners and implement and oversee Standard Operating Procedures (SOPs) on all community-based protection related issues. - Support the design, implementation and evaluation of protection centred and solutions oriented programming with implementing and operational partners guaranteeing that community-owned activities are integrated. - Support communities in establishing representation and coordination structures - Promote confidence building and conflict resolution among PoC, authorities and host communities. - Maintain protection presence through regular field missions and reports, making direct contact with PoC, host communities, local authorities and partners. In operations applying the humanitarian cluster system, contribute to the development of an AGD-compliant strategy on which the response of the Protection Cluster is grounded in and covers all assessed and prioritized protection needs of the affected populations. - Support the Operation's work to fully integrate the protection strategy into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team's common humanitarian action plan where applicable. - Contribute to the Protection team's information management component which: provides disaggregated data on PoC and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery and provide technical advice if necessary. - Support the inclusion of participatory, community-based protection and AGD approaches in strategies and plans within the Area of Responsibility (AoR). - Support community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response. - Support PoC to develop structures that enhance their participation and protection. - Contribute to the design of the community-based protection strategy, project submissions and budgets for endorsement by the supervisor. - Intervene with authorities on community-based protection issues. - Negotiate with local counterparts, partners and PoC. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education International Development, Cultural Studies, Human Rights, International Social Work, Social Science, Political Science, Anthropology, International Law or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Relevant professional experience, including in the areas of community based protection, community services, social work, and human rights. Desirable Proven communication skills, both oral and written. Demonstrated knowledge of community communication and engagement approaches. Understanding of and demonstrated competencies in forced displacement and protection, particularly GBV prevention and response, child protection, education, gender equality, and the application of the Age, Gender and Diversity Policy. Functional Skills DM-Database Management IT-Computer Literacy PR-Coordination in Forced Displacement situations PR-Convention on the Rights of the Child / International Legal Framework PR-Gender Equality PR-Age, Gender and Diversity (AGD) CO-Drafting and Documentation ED-Technical support to education programmes and proposals PR-Gender Based Violence (GBV) prevention programming PR-Gender Based Violence (GBV) response programming (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):


Desired languages



Operational context

Occupational Safety and Health Considerations:

The Security Level in Azraq and the rest of the country is assessed at Level 1 (MINIMAL), except the northeast Jordanian Syrian border area, where it is assessed at Level 3 (MODERATE). Road traffic accidents remain a pertinent risk to staff. Vehicle travel is difficult at certain times due to adverse weather conditions, low visibility and/or heavy traffic. 

Nature of Position:

There are over 750,000 refugees registered with UNHCR Jordan from over 50 nationalities and origins. Syrian refugees make up over 660,000 of those, while Iraqis come second, followed by Yemenis, and Sudanese. Just 19% of Syrian refugees are being hosted in the 2 main UNHCR camps in Jordan, Zaatari and Azraq, while the rest are residing in urban communities around the Kingdom, as are refugees from other nationalities. UNHCR Jordan has 4 main offices, BO Amman, SO Mafraq (including Zaatari camp), FO Irbid, and FO Azraq. UNHCR provides several services to all refugees, including protection, registration, education, health care support, financial assistance, community-based services, and access to durable solutions. UNHCR works closely with the Government of Jordan, UN sister agencies, and partner organizations to ensure the delivery of services and assistance to persons of concern. Under the One Refugee approach, UNHCR strives to provide equal and fair assistance to all refugee communities in Jordan. 

Under the direct supervision of the Protection Officer or the Head of field Office, the Associate Community-based Protection (CBP) Officer supervisory responsibilities include all community-based protection related activities & Staff in Azraq Field Office which cover Azraq camp, Azraq urban and Emirati- Jordanian camp (EJC). In the absence of the Protection Officer, the Associate CBP Officer is expected to act as head of the protection unit and provide general guidance to Protection Staff; hence, a solid legal background is important. 

The Associate CBP Officer directly interacts with partners and Persons of Concern to UNHCR, therefore level of maturity and proven managerial skills as well as good communication skill are essential requirements for the candidate to fill the post. Also, the incumbent is required to identify and develop relationships and solid coordination mechanisms with all relevant partners including the government counterparts. 

The Associate Community-based Protection should be fully committed to developing strong two-way communication with staff and persons of concern, ensuring protection by presence and being ready to stay and deliver.   

S/he should be able to plan strategically, manage human, financial, and material resources, and understand security standards and administrative procedures.  

Strong technical skills and understanding of refugee data management are essential.

Arabic desirable.


Living and Working Conditions:

Azraq: Azraq town is the administrative capital of Azraq district of Zarqa governorate and is located approximately 100 kilometers east from the capital Amman and 34 Kilometers east of Azraq Refugee Camp. The town is the designated duty station, categorized as (C) duty station for staff assigned to the camp where the office is located.  


Azraq refugee camp is the largest camp in size, but it is second to Zaatari camp in terms of number of refugees. Azraq camp registered 44,000 people of concern and currently hosts approximately 39,000 refugees. The camp has specific protection issues due to the housing of refugees in an encampment area requiring daily negotiations with authorities on sensitive issues to improve conditions is required.  

With UNHCR’s de-centralization policy, Azraq contract holders are required to make their own transport arrangements to the camp as their duty station contractually is Azraq town. Compared to other governorates, working conditions in Azraq are harsh.  

The camp environment is semi-desert where the winters are very cold with heavy snowfalls and torrential rains at times and very hot/dry with extreme daily temperature fluctuations during the summer.   

The working conditions at the field level are challenging, therefore the incumbent should be flexible, mature and have very good inter-personal skills to ensure a solid team spirit.  

Within Azraq there are two health facilities open to the public and UN staff. Both facilities are able to stabilize patients though for any trauma or other serious medical emergencies, patients are transferred by ambulance to Zarqa or Amman. According to local authorities, Azraq is relatively free from criminality and forms of armed violence.  

Additional Qualifications



BA: Anthropology (Required), BA: Cultural Studies (Required), BA: Human Rights (Required), BA: International Development (Required), BA: International Law (Required), BA: International Social Work (Required), BA: Political Science (Required), BA: Social Science (Required)


Work Experience

Annual Budget OL in Operation/Office, Number of Workforce in Operation/Work Setting, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Refugees


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Stakeholder management, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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