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Assc Reset & Compl Pathws Off


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: N'Djamena
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
  • Closing Date:

Hardship Level


Family Type

Non Family with Residential Location

Family Type

Non Family with Residential Location

Residential location (if applicable)

Addis Ababa,Eth Fed Dem Rep



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Associate Resettlement and Complementary Pathways Officer Organizational Setting and Work Relationships The position for Associate Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters. The incumbent's primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring procedural compliance, integrity and quality of case submissions, and ensure progress against targets. S/he takes part in assessing cases for resettlement and conducting interviews as well as monitoring procedural compliance and quality of case submissions. The role may also involve managerial responsibilities in supervising staff and affiliate workforce. S/he contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals. - Support monitoring of activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders. - Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery. - Support the management of processes to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR¿s resettlement and complementary pathways policies and procedures. - Support the implementation of UNHCR¿s global resettlement and complementary pathways policies, procedures and guidelines in the AOR. - Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards. - Support and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular. - Support senior management in maintaining regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards. - Support government officials and partners undertaking missions related to resettlement and complementary pathways. - Assist selection missions by resettlement countries to the region/country operations. - Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways. - Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices. - Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS. - Promote and support the establishment of mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR. - Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses. - Contribute to comprehensive protection and solutions strategies in the country operation or region. - Perform other related duties as required. For jobs in the Regional Bureaux only: - Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans. - Assist offices in the annual planning exercise for resettlement and complementary pathways. - Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; assist the supervisor in monitoring procedural compliance. - Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities. - Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection (DIP) at Headquarters. - Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region. - Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the DIP for external publications. - Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required. - Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways. Minimum Qualifications Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Political Science; Social Sciences; International Law; Law; International Public Law; International Refugee Law; International Human Rights Law; Refugee and Forced Migration International Relations; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Protection Learning Programme; Resettlement Learning Programme; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential At least 1 year of professional work experience relevant to refugee protection work, preferably within the international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context. Desirable Sound understanding and ability to implement UNHCR¿s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Diverse field experience. Experience working in a multi-cultural environment. Functional Skills DM-Database Management PR-Refugee Resettlement programs PR-Resettlement Anti-Fraud Policy and Procedures PR-Mixed migratory movement management (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):




Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

The Associate Resettlement and Complementary Pathways Officer in N’Djamena will work under the direct supervision of the Resettlement and Complementary Pathways Officer.

The preferred candidate, who will also serve as interim to the Resettlement and Complementary Pathways Officer in her absence, will have experience coordinating resettlement activities or other protection interventions. While it is expected that the candidate should also have significant experience interviewing refugees for protection interventions and drafting detailed reports, the candidate will spend a considerable proportion of their time coordinating activities with the field and sub offices, for example, coordinating out-processing activities with IOM, planning and preparations for resettlement missions, and departures. The candidate will also be required to compile statistical reports.

In terms of case processing, the Associate Resettlement and Complementary Pathways Officer will support with interviewing resettlement cases and preparing RRFs, including at distance with the field. The candidate should therefore have direct experience interviewing in resettlement or in RSD, protection, SGBV or child protection. Experience should also be had in handling more complex cases, such as those presenting exclusion triggers, sensitive SGBV issues or complexities raised by nationality issues, and ideally also in reviewing of resettlement cases.

The candidate should also have experience of presenting trainings in protection issues, both in person and at distance, and be ready to provide on the job coaching to the other members of the resettlement team. The candidate will need strong interpersonal skills, good communication skills and excellent drafting skills in English. English and French skills are indispensable. Prior experience of v4 proGres or willingness to adopt the necessary skills quickly is required. It is essential that the candidate is capable of working in a challenging environment with few resources, therefore requiring flexibility, resourcefulness and ability to look for innovative solutions.

Living and Working Conditions:

Ndjamena is the capital and largest city in Chad. Its infrastructure remains basic, though widely superior to the standards of other regions within Chad. The climate is hot and semi-arid, with a rainy season from June to September. UNHCR Staff can stay in personal residences while respecting Residential Security Measures. Electricity supply can be unstable especially in the hot seasons and international staff members can have access to generators by the office.

Clean Water supplies are sufficient in most areas, but a personal food and drinkable water supply is required.

Most relevant supplies can be found on local markets though choice can be limited compared to other hubs, but prices are high as most goods are imported. Banking facilities are available through local banks, such as Ecobank and BCC. Health care standards can be qualified as basic with staff members encouraged to subscribe to the International SOS Clinic Services for local medical attention. However, dental, and other specialized care may not be locally available. Serious or complicated health conditions require evacuation to other countries. Malaria is the most common but not the only infectious disease prevalent in Ndjamena and most other regions of Chad. A limited number of companies fly international flights to Ndjamena while UNHAS flights are the prime means of transport to and from Field locations.

Telecommunication services are basic and expensive with two mobile phone / internet operators with 4G services available as well as an increasing number of providers, installing fiber connections. Access to some communication and social media apps, most notably WhatsApp are currently available but unstable connectivity.

The UNHCR Office is covered by UNHCRs own VSAT services. Several UN Agencies, INGOs and NGOs operate in Ndjamena and use it as a hub. A French military base is located adjacent to Ndjamena international airport. Currently the RR cycle in Ndjamena is 8 weeks as well as in other duty station except Bagasola which is 6 weeks.

French is largely spoken in Ndjamena, but Arabic is the basic and preferred language of communication in most settings.

Additional Qualifications


CO-Drafting and Documentation, MG-Team motivation, PR-Resettlement and Complementary Pathways programme implementation, PR-Resettlement Anti-Fraud Policy and Procedures


BA: International Law (Required), BA: International Relations (Required), BA: Political Science (Required), BA: Social Science (Required)


HCR Protection Learning Program - UNHCR, HCR Resettlement Learning Program - UNHCR, International Protection - Other

Work Experience

Annual Budget OL in Operation/Office, Case Management: Refugees, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Organizational awareness, Planning & organizing, Political awareness, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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