E (most hardship)
Non Family with Residential Location
Non Family with Residential LocationDanger Pay
Residential location (if applicable)
Staff Member / Affiliate Type
Regular > Regular Assignment
December 15, 2022
Head of Field Office
Organizational Setting and Work Relationships
Head of a UNHCR Field Office (HoFO) is a senior managerial position within a given country operation. The incumbent carries the full delegated authority of the UNHCR Representative (or the country Manager or Head of Sub-Office) of the country, who will exercise entire supervisory managerial responsibility over the position. The position, on the other hand, provides all information on developments in relation to the protection (legal protection issues relating to the persons of concern to UNHCR), security (Physical security in relation to the UNCR staff and the persons of concern to UNHCR) and operational matters (programme and office management / administration) within the domain of its geographical area of responsibility to the UNHCR Representative (or the country manager) on a regular and timely manner. Subject to the specific legal or socio economic or security developments in the Area of Responsibility (AOR), Representative will direct and guide the Head of Field Office to take the most appropriate course of action. Concerning overall physical security concerns, HoFO will liaise directly with the competent UN security coordinator while keeping the UNHCR Representative fully informed.
While the functional responsibility of a Head of Field Office will always remain the same despite its grade level, the other parameters (therefore the depth and breadth of the competencies) such as the size of the population of concern to UNHCR, their specific legal/security concerns, volume of assistance, Number of operational / Implementing partners and the size of the Office (i.e. number of UNHCR staff and their grade levels) will determine the appropriate grade level. The operational autonomy also depends upon the same parameters/competencies.
As the most senior UNHCR staff member within the given geographical area, he/she is required to liaise with all the relevant senior government officials, security organs in the area, the Head of various Non-Governmental Organisations (both national and internationals based in the area), Civilian/tribal leaders/elders, local opinion makers and the local media net-work to ensure his/her assigned responsibilities are effectively and efficiently discharged.
As the extended field representative of UNHCR at the front line of High Commissioner¿s operations, he/she remain as the effective advocate and assistant to the local authorities to ensure that the respective government authorities in the area implement their conventional responsibilities in favour of refugees and others of concern to UNHCR.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Monitor and report on the implementation of refugee conventional responsibilities and international obligations of the local authorities Vis a Vis the population of concern to UNHCR within the given geographical area; based on local situations/developments make appropriate recommendation to the UNHCR Representative/HoSO.
- Advocate and promote UNHCR standards concerning the treatment of asylum seekers, refugees and returnees as well as IDPs, where applicable; Advocate, promote and encourage the concerned authorities and local opinion makers to uphold established UNHCR standards that have become the international norms.
- Ensure that the basic needs of the concerned population are properly assessed with the participation of the beneficiaries themselves, the host governments and/or the competent Implementing partners and/or UNHCR itself.
- Subject to the needs, ensure that the planning, formulation and budgeting of identified assistance projects are done as per UNHCR programme cycle; upon approval of assistance project, ensure the timely implementation and rigorous monitoring of identified assistance activities
- Ensure through the subordinate staff that all deadlines for monitoring and reporting of UNHCR operational activities (i.e. include assistance as well as Administrative) are met on a regular basis.
- Manage all UNHCR resources, both human, financial/material, at an optimum level for the wellbeing of the concerned population and the UNHCR staff.
- Ensure that all security measures of UNHCR office (and residential, where ever applicable) compounds are always up to date; any security breaches and/or potential security threat should be reported immediately to competent UN security coordinator in the country.
- Ensure that staff welfare, both in terms of working and living conditions, are maintained at a satisfactory level within the constraints in the operational area; this requires remaining current in health and medical facilities locally available and evacuation options available in a moment of medical urgency.
- Guide, coach and advocate the subordinate staff to maintain highest standards of conduct and behaviour thorough one¿s own practice and deeds.
- Prepare and submit regular reports, both verbally and written, to the UNHCR Representative/HoSO. In the event of substantial telephone conversation that leads to specific action or non-action, it should be recorded and share with the other party.
- Any other responsibilities/functions deemed necessary or as delegated by the UNHCR Representative of the country in order to meet the level of the services in the organization.
- Represent UNHCR in inter-agency fora and with local authorities in the AOR.
- Enforce compliance with UNHCR¿s global protection, programme, finance, human resources and security policies and standards.
- Submit project proposals for assistance to refugees and other persons of concern to UNHCR Representation or Sub-Office in coordination with local authorities and NGOs.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
HCR Management Lrng Prg;
HCR Managing Operatns Lrng Prg;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
In-depth knowledge in all aspects of UNHCR¿s Field level operation. Applied experience of protection principles, operational arrangements/standards in relation to protection, assistance, UNHCR office management and staff administration. Should be conversant in the current priorities in the organisation and existing mechanisms within the organisation to implement those priorities.
Working experience both in UNHCR HQ and/or a Regional Office and the Field
IT-Microsoft Office Productivity Software
UN-UNHCR's Mandate/Policy and Global Strategic Priorities
HR-Administration of Staff Contracts and Benefits
PR-Principles and Procedures, operational arrangements/assistance
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
Nature of Position:
The Central African Republic (CAR) is experiencing a civil conflict since 2013 which led thousands of people into forced displacement. As of 30 June 2019, the country has about 594,000 internally displaced persons (IDP) and around 604,000 CAR citizens are refugees in neighboring countries. Beside the Central African persons of concern, CAR host 7,656 refugees mainly from DR Congo and Chad who fled the ongoing conflict in their countries.
Since 2016, after the general elections, the security situation in CAR is improving. Consequently, more than 300,000 IDP spontaneously returned in their place of origin. At the same time over 90,000 refugees returned to CAR. UNHCR has facilitated the return of 5563 CAR 's refugees from various countries. The important humanitarian needs in CAR led to the presence of numerous actors and the need to create a cluster approach coordination.
FO Kaga-Bandoro covers four prefectures (Nana-Grebizi, Bamingui-Bangoran, KÃ©mo, Ouham). The area hosts 56,301 IDPs living in 38 IDPs camps. 1427 Chadians refugees ' live in the Bamingui-Bangoran Prefecture.
The ideal candidate should have 8 years of strong experience in field locations with complex security and protection issues with IDPs, demonstrated leadership competency, coordination. Decision making and negotiation skills with local authorities and armed groups are highly desirable to settle matters between the IDP and the host communities on one hand and coordination of humanitarian interventions (Protection and CCCM/Shelter/NFI) with various components of the coordination system.
Living and Working Conditions:
Kaga-Bandoro is located at 333 km from the capital, Bangui in the Nana Gribizi Prefecture (Central Region of CAR). It is served by roadways, but it is preferable to join it by plane. The asphalt road from Bangui to Sibut is often degraded while the last 150 km from Sibut to Kaga-Bandoro has no pavement and is in very a poor condition. A trip from Bangui to Kaga Bandoro by road can take more than 8 hours while UNHAS airplanes serve the area twice a week in 1 hour 10 minutes. K.-Bandoro has two seasons: dry season from November to April) and rainy season from May-October.
There is no hotel facilities authorized in Kaga-Bandoro. No supermarket or shops. Only few commodities such as vegetables or grains exist on the local market. Expatriates are sourcing from Bangui.
Besides monitoring the security and safety situation, as well as assessing the protection and assistance needs of IDPs in order to provide appropriate humanitarian response, the FO also ensures that all reporting requirement of the CCCM are delivered on timely basis, the basic needs of the concerned population are properly assessed with their participation.
Several armed groups from CAR and armed robbers from neighboring countries are active in the area and movements outside the town limits are done in convoys.
The Head of Office plays a leading role in Protection and CCCM Protection Clusters as well as Durable Solutions and an active role in various fora.
BA: Economics (Required), BA: International Relations (Required), BA: Law (Required), BA: Management (Required), BA: Personnel Administration (Required), BA: Political Science (Required)
HCR Management Learning Program - UNHCR, Programme Management (PM) 1 - UNHCR
Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Political awareness, Strategic planning & visions, Teamwork & collaboration
Bi-annual Compendium 2022 Part B – November 2022
This position doesn't require a functional clearance