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Head of Sub-Office P4


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Kalemie
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
    • Managerial positions
  • Closing Date:

Hardship Level


Family Type

Non Family with Residential Location

Family Type

Non Family with Residential Location

Residential location (if applicable)

Nairobi (CO), Kenya



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Head of Sub-Office Organizational Setting and Work Relationships Head of a UNHCR Sub-Office (HoSO) is a senior managerial position within a given country operation. The incumbent carries the full delegated authority of the UNHCR Representative (or the country Manager) of the country, who will exercise entire supervisory managerial responsibility over the position. The position, on the other hand, provides all information on developments in relation to the protection (legal protection issues relating to the persons of concern to UNHCR), security (Physical security in relation to the UNCR staff and the persons of concern to UNHCR) and operational matters (programme and office management / administration) within the domain of its geographical area of responsibility to the UNHCR Representative (or the country manager) on a regular and timely manner. Subject to the specific legal or socio economic or security developments in the Area of Responsibility (AOR), Representative will direct and guide the Head of the Sub-Office to take the most appropriate course of action. Concerning overall physical security concerns, HoSO will liaise directly with the competent UN security coordinator while keeping the UNHCR Representative fully informed. While the functional responsibility of a Head of a Sub-Office will always remain the same despite its grade level, the other parameters (therefore the depth and breadth of the competencies) such as the size of the population of concern to UNHCR, their specific legal/security concerns, volume of assistance, Number of operational / Implementing partners and the size of the Office (i.e. number of UNHCR staff and their grade levels) will determine the appropriate grade level. The operational autonomy also depends upon the same parameters/competencies. As the most senior UNHCR staff member within the given geographical area, he/she is required to liaise with all the relevant senior government officials, security organs in the area, the Head of various Non-Governmental Organisations (both national and internationals based in the area), Civilian/tribal leaders/elders, local opinion makers and the local media net-work to ensure his/her assigned responsibilities are effectively and efficiently discharged. As the extended field representative of UNHCR at the front line of High Commissioner¿s operations, he/she remain as the effective advocate and assistant to the local authorities to ensure that the respective government authorities in the area implement their conventional responsibilities in favour of refugees and others of concern to UNHCR. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Monitor and report on the implementation of refugee conventional responsibilities and international obligations of the local authorities Vis a Vis the population of concern to UNHCR within the given geographical area; based on local situations/developments make appropriate recommendation to the UNHCR Representative. - Advocate and promote UNHCR standards concerning the treatment of asylum seekers, refugees and returnees as well as IDPs, where applicable; Advocate, promote and encourage the concerned authorities and local opinion makers to uphold established UNHCR standards that have become the international norms. - Ensure that the basic needs of the concerned population are properly assessed with the participation of the beneficiaries themselves, the host governments and/or the competent Implementing partners and/or UNHCR itself. - Subject to the needs, ensure that the planning, formulation and budgeting of identified assistance projects are done as per UNHCR programme cycle; upon approval of assistance project, ensure the timely implementation and rigorous monitoring of identified assistance activities - Ensure through the subordinate staff that all deadlines for monitoring and reporting of UNHCR operational activities (i.e. include assistance as well as Administrative) are met on a regular basis. - Manage all UNHCR resources, both human, financial/material, at an optimum level for the wellbeing of the concerned population and the UNHCR staff. - Ensure that all security measures of UNHCR office (and residential, where ever applicable) compounds are always up to date; any security breaches and/or potential security threat should be reported immediately to competent UN security coordinator in the country. - Ensure that staff welfare, both in terms of working and living conditions, are maintained at a satisfactory level within the constraints in the operational area; this requires remaining current in health and medical facilities locally available and evacuation options available in a moment of medical urgency. - Guide, coach and advocate the subordinate staff to maintain highest standards of conduct and behaviour thorough one¿s own practice and deeds. - Prepare and submit regular reports, both verbally and written, to the UNHCR Representative. In the event of substantial telephone conversation that leads to specific action or non-action, it should be recorded and share with the other party. - Any other responsibilities/functions deemed necessary or as delegated by the UNHCR Representative of the country in order to meet the level of the services in the organization. - Represent UNHCR in inter-agency fora and with local authorities in the AOR. - Enforce compliance with UNHCR¿s global protection, programme, finance, human resources and security policies and standards. - Submit project proposals for assistance to refugees and other persons of concern to UNHCR Representation in coordination with local authorities and NGOs. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P4 - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education Management Administration, Personnel Administration, Law, Political Science, International Relation, Economics, or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential In-depth knowledge in all aspects of UNHCR mandate and its Field level application. Applied knowledge of protection principles, operational arrangements/standards in relation to protection, assistance, UNHCR office management and staff administration. Should be conversant in the current priorities in the organisation and existing mechanisms within the organisation to implement those priorities. Desirable Working experience both in UNHCR HQ and/or a Regional Office and the Field. UNHCR Specific learning/training activities ( i.e. Learning Programme in Management & Operations). Functional Skills IT-Computer Literacy UN-UN/UNHCR Mandate and Global Strategic Priorities MG-Office Management HR-Administration of Staff Contracts and Benefits PR-International protection concepts and principles (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

As of 30 September 2022, the Democratic Republic of Congo (DRC) hosts 522,803 refugees in the country, including 213.331 Rwandan, 212,120 CAR, 56,972 South Sudanese, 42,387 Burundian, ROC 636 and other 510 refugees.

The provinces of Tanganyika and Haut Katanga have been plunged into a humanitarian crisis for the past two years as a result of the serious deterioration of the security situation. This situation has been characterized by a strong tendency toward militarization and frequent clashes linked to the growing activism of the Twa and Bantu militias in the territories of Kalemie, Manono, Moba and Pweto, with attacks and incursions into many villages. This forced the population to flee and find refuge in the bush, in host families and in the spontaneous sites that have sprung up around the town of Kalemie. Given the current security situation in Tanganyika and Haut Katanga, characterized by the activities of Twa and Bantu (Luba) militias, there has been a sharp increase in reports of human rights violations against the civilian population in the two provinces.

The Kalemie Sub-Office provides international protection and assistance to refugees and asylum seekers, internally displaced persons (IDPs) and returnee IDPs, returnees, and people at risk of statelessness. In Tanganyika province the statistics as of September 30, 2022 are: 347,265 internally displaced persons, 143873 returnees and 3,942 refugees and asylum seekers. The returnees from Zambia are mainly settled in the territories of Pweto in Haut-Katanga province and Moba in Tanganyika province. The sub-office is engaged in a large-scale repatriation operation that began in December 2021. To date, 2 464 households of 9 073 Congolese refugees from Zambia have been able to return home in safety and dignity.

In addition, as announced for months or even years, the MONUSCO office in Kalemie officially closed its doors on June 30, 2022, temporarily leaving a small nucleus providing minimal service in place. This departure of MONUSCO increases the challenges in terms of security and human rights issues given the importance of its role, not least of which entails its partnership with the public security services of the DRC and the Congolese government, including the provincial government of Tanganyika.

The territories of Tanganyika, including Kalemie town, have also seen an upsurge in criminal activity, partly due to the departure of MONUSCO, partly because of electricity problems (Kalemie town) and partly as a consequence of the maneuvering of different political factions in view of the upcoming 2023 elections.

The tense situation in the east of the DRC between the FARDC and the M23 rebels, with the capture of the border post of Bunagana (in North Kivu) by the latter, and the political tensions between the DRC and its neighbor Rwanda on the same subject, have resulted in negative impacts in Kalemie.

On the economic front, the war between Russia and Ukraine has led to an increase in the price of basic necessities and transport, due to the rise in the price of fuel and the drastic reduction in the supply of wheat to Africa, of which the countries of Eastern Europe, particularly Russia and Ukraine, are major suppliers to the world. Global supply chain disruptions have resulted in a hike in prices, or outright unavailability, of medicine, further endangering the well-being of PoCs. This new crisis has also focused all attention, including donors’, leaving operations such as those in the DRC and Kalemie behind.  The PoCs are among the populations most affected by this particular situation, as they hardly receive any assistance.

As October 31, Kalemie sub-office the manages 30 Staff (9 International Staff (P, UNV), 21 National Staff.

The incumbent must be a highly experienced senior Officer with proven leadership, ability to forecast evolving situation as well as sound analytical, managerial and communication skills. She/He must have experience in large operations as well as in emergency settings. She/He must have a good grasp of the regional context of the operation. He/She should also have knowledge of the geo-political realities and their socio-cultural implications.

Living and Working Conditions:

Kalemie, formerly Albertville, is a capital city of the Tanganyika province in the Democratic Republic of Congo. It is, with Baraka, one of the main cities on the western coast of Lake Tanganyika. It has an area of about 30,000 km2 and an estimated population of 707,021 (latest 2016 data). Staff members live in town where limited accommodation may be found. For some hotels, prices have already been negotiated with the HCR. There is electricity but it happens the electricity supply breaks down for some days or weeks and generator back up is required. The quality of the water is poor and most of the time is not available at night time and during periods of power outage. Housing opportunities are also very poor and expensive for rather low quality. Kalemie has a tropical savanna climate. There are very limited medical facilities in Kalemie that are not equipped to deal with serious medical cases. Evacuation opportunities are limited since there are only 2 flights per week. However, air ambulance evacuation can be organized for life threatening emergencies during day time. Candidates with conditions requiring regular treatment or medical supervision should be appropriately advised. Malaria is the most common disease. As a general advice, applicants for the post should be psychologically prepared for the aforementioned context. 

There are banking facilities at Kalemie.

Telephone and internet at work are not very reliable but the Office has effective PAMA and Wi-Fi.

Kalemie security level is 3 (Moderate).

Additional Qualifications


FO-Complex field emergency operations, FO-Operational activities in hardship duty stations, MG-Field Operations Management, MG-Office Management, MG-Team building (development/facilitation), PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate), PR-Country Operations applying the Cluster Approach, PR-Refugee Protection Principles and Framework


BA: Economics (Required), BA: International Relations (Required), BA: Law (Required), BA: Management (Required), BA: Personnel Administration (Required), BA: Political Science (Required)


Office Management - Other

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Political awareness, Strategic planning & visions, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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