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Reset & Complem Pathws Officer

Baghdad | Erbil

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Baghdad | Erbil
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Refugee rights and well-being
  • Closing Date:

Hardship Level


Family Type

Non Family

Family Type

Non Family

Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Resettlement and Complementary Pathways Officer Organizational Setting and Work Relationships The position for Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters. The incumbent's primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring and enforcing procedural compliance, integrity and quality of case submissions, and ensure progress against targets. He/she contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR The role may also involve managerial responsibilities in supervising staff and affiliate workforce. The incumbent works in close coordination with the Resettlement and Complementary Pathways Service in the Division of International Protection in Headquarters, and protection teams in Bureaux and country operations. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals. - Monitor activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders. - Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery. - Manage a process to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR's resettlement and complementary pathways policies and procedures. - Promote and monitor the implementation of UNHCR's global resettlement and complementary pathways policies, procedures and guidelines in the AOR. - Provide guidance and advice on policies, protection standards and procedures for resettlement and complementary pathways. - Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards. - Promote and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular. - Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards. - Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways. - Assist selection missions by resettlement countries to the region/country operations. ; - Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways. ; - Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices. ; - Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS. ; - Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR. ; - Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses. - Ensure that resettlement and complementary pathways activities are reflected in the country operations plans, the protection and solutions strategies in line with the regional strategy. - Contribute to comprehensive protection and solutions strategies in the country operation or region. For jobs in the Regional Bureaux only: - Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways. - Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance. - Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities. - Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection at Headquarters. - Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region. - Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the Division of International Protection for external publications. - Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required. - Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Political Science; Social Sciences; International Law; Law; International Public Law; International Refugee Law; International Human Rights Law; Refugee and Forced Migration International Relations; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Protection Learning Programme; RSD- Resettlement Learning Programme; MLP; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential At least 6 years ( 5 years with Graduate degree) of professional work experience relevant to refugee protection work, of which 2 years in an international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context. Desirable Sound understanding and ability to implement UNHCR¿s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Knowledge of and experience with Complementary Pathways programmes. Diverse field experience. Experience working in a multi-cultural environment. Knowledge of additional UN languages. Functional Skills DM-Database Management PR-Refugee Resettlement programs PR-Resettlement Anti-Fraud Policy and Procedures PR-Mixed migratory movement management (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Experience in leading a medium to large team, strong communicational skills, ability to coach and develop staff, ability to manage performance of staff and team

Required languages (expected Overall ability is at least B2 level):


Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

The incumbent is the head of the Iraq operation’s country-wide Resettlement & Complementary Pathways Unit. They manage a team of approximately 25 staff, including international staff, deployees, caseworkers and interpreters under the supervision of the Senior Protection Officer. The Iraq operation has a quota of 4,000 for 2023. They should demonstrate:

- Significant experience of managing a resettlement case processing programme / team and a strong familiarity with global and regional (MENA) resettlement processes, policies and guidelines;

- Experience monitoring activities for resettlement to ensure progress against targets

- Significant experience of providing guidance on complex cases including GBV, Child protection issues, exclusion and, ideally, Syrian DP triggers, in the context of resettlement

- Desirable to have experience working in resettlement on the Syrian caseload and merged procedures;

- Experience liaising with partner organizations, including IOM;

- Significant experience in management and capacity building of resettlement staff (including the delivery of resettlement training sessions, briefing sessions and onboarding of new colleagues) and working on resettlement-related CwC;

- Knowledge and experience in implementing Complementary Pathways policies;

- Significant experience liaising with the Bureau, HQs resettlement countries including for agreeing and securing quotas and submission targets;

- In-depth understanding of anti-fraud policies and guidelines related to resettlement. In-depth understanding of UNHCR anti-fraud mechanisms related to resettlement;

- Excellent communication skills and ability to efficiently and effectively liaise with units across UNHCR;

- Desirable to have Arabic language skills

Living and Working Conditions:

Erbil is Category C Duty Station. Eight weeks R&R cycle applies for international staff assigned in Erbil. Staff members are residing in the individual residential apartments inside the security cleared complexes. UNHCR shuttle service is available for the staff member to commute to and from the office during working days. For private movements, staff members can use only UNDSS cleared taxi companies.

UN Clinic is available within the UN compound in Erbil with physician and nurse. In addition, there are available hospital and health centres with English-speaking staff. Food and other commodities are widely available in the local shops and markets, including international products. Banking facilities and services are not easily accessible, therefore, cash is the main means of settlement of various bills. Both local currency (Iraqi Dinar referred to as IQD) and USD are equally accepted for any payments. Several international airlines operate daily flights from Erbil International Airport to a number of large international airports in Europe as well as Middle East. For further information please consult Living Conditions in the Field at: services/documents/english/living-conditions-in-the field/Iraq%20briefing%20note%20September%202021.pdf

Additional Qualifications


PR-Individual Case Management, PR-Interviewing and counselling refugees/asylum seekers, PR-Interviewing skills (People of Concern)


BA: International Law (Required), BA: International Relations (Required), BA: Law (Required), BA: Social Science (Required)


HCR Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR, HCR Resettlement Learning Program - UNHCR

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Refugees, Working with Persons of Concern: Stateless


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Policy research & development, Political awareness, Teamwork & collaboration

UNHCR Salary Calculator


Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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