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Snr Community-Based Prot Off


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Pretoria
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Social Affairs
    • Civil Society and Local governance
    • Protection Officer (Refugee)
  • Closing Date:

Hardship Level

A (least hardship)

Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Senior Community-Based Protection Officer Organizational Setting and Work Relationships The Senior Community-Based Protection Officer is a member of the Protection Team in a Regional Bureau or a country office. In the Bureaux, the Senior Protection Officer works under the direct supervision of the Bureau Deputy Director or Head of Bureau Protection Service or Senior Protection Coordinator. In the Field, the incumbent normally reports to the Representative, Deputy or Assistant Representative (Protection) or Head of Sub Office as appropriate. For a regional position, the incumbent may have direct supervisory responsibility for Protection and Community-Based Protection staff in the regional office, and technical supervisory responsibility for Community-Based Protection staff in the region. For a country level position the incumbent has direct supervisory responsibility for Community-Based Protection staff and other protection staff who carry out CBP work in the operation. S/he supervises protection standards and provides advice on community-based protection to senior management and Country operation(s), in close collaboration with the Division of International Protection (DIP). The incumbent is relied upon by senior management to lead, plan and coordinate UNHCR's rights-based and community-based engagement with all persons of concern, and contributes to the achievement of UNHCR's commitments to accountability to affected people. S/he maintains close working relationships and supports Protection and Community-Based Protection staff in the field, who act as the critical interface between UNHCR and communities of concern, enabling them to provide the AGD-sensitive analysis of community risks and capacities that form the essential foundations of national and regional programmes. S/he maintains close working relations with UN sister entities, other intergovernmental organisations, non-governmental organisations and academic institutions that can contribute to enhancing protection and achieving solutions through people centred, community based, and gender responsive approaches. The incumbent takes the lead in providing guidance, coordination and advocacy in respect of community-based and gender responsive approaches to protection with governments, partners and other key stakeholders. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Lead the development, implementation and monitoring of a community-based protection strategy reflecting the organization's global, regional and country level protection priorities, and ensures systematic application and integration of participatory, rights, community-based, and gender responsive approaches in protection and solutions planning, programming and strategies. - Promote compliance with the UNHCR Age, Gender and Diversity Policy, including ensuring AGD inclusive programming, advocating for gender equality and strengthening accountability to affected populations (AAP). - Promote the implementation and integration of community-based corporate policies in multi-year and multi-partner protection and solutions strategies and operations plans. - Enforce the systematic application of participatory, community, rights based, and gender responsive protection approaches throughout the phases of the operations management cycle and across the work of the organisation and implement community-based GBV prevention and response as well as community-based child protection programmes. - Provide advice on appropriate adaptations of programmes as a result of the analysis of feedback received from persons of concern, as well as other political, social, economic and cultural developments that impact the protection environment. - Participate in country level planning exercises and advocates for the mobilization and (re)allocation of funds to the implementation of community-based and gender responsive approaches across programmes and sectors in line with global, regional and country community-based protection strategies. - Support the establishment and management of a feedback and response system (including on PSEA) and participate in the analysis of feedback gathered through formal and informal feedback and response systems. - Develop capacity through training and coaching of staff in the domain of AGD, Accountability to Affected People (AAP), CBP, Gender Equality, Youth, Disability and inclusion of other Diversity elements, and mainstreaming of the CBP approach in other sectors. - Provide technical and contextually adapted guidance and tools to support units, country/field offices and partners to integrate participatory, AGD, community-based, and gender-responsive approaches in protection strategies and programme formulations. - Provide technical guidance and support to ensure data relevant to assess and monitor progress on the implementation and impact of community-based and age, gender and diversity approaches is collected and AGD-sensitive analysis of community risks and capacities is undertaken. - Consolidate reporting on community-based protection and contribute to reporting on the protection of different AGD groups, including identification of trends and collection and dissemination of good practices. - Provide support to UNHCR staff and partners on the application of the Regional Protection Monitoring Tool and ensures its integration on the community based protection approach. Ensure the interface of protection monitoring with other activities, including identification of persons with specific needs, referral, registration, case management, delivery of cash based on protection targeting and communication with communities. - Develop and fosters partnerships with a variety of stakeholders including government institutions, UN, civil society actors, and the private sector inclusive of youth, disability, LGBTI, women rights stakeholders and other diverse groups; for the purpose of advocating for community-based approaches for the protection of displaced persons, including implementation of Outreach and communication with diverse groups. - Develop and fosters partnership within UNHCR, in the context of the multifunctional team and with particular focus on functions such as Registration, Information Management, Program Management and Monitoring and Evaluation colleagues to ensure mainstreaming of the community based protection and AGD approaches in all UNHCR interventions. - For functions at a regional level, ensure harmonization of CBP strategies in the region and their alignment with global policies. Identifies and disseminates good practices, supports exchange of expertise in the region and provides a regional level analysis of trends as well as aggregated reporting on implementation of community-based and AGD approaches. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education Human rights; Anthropology; Social Science; Community Development; Gender Studies; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. Relevant Job Experience Essential 4-5 years experience of working in the field with direct engagement with persons of concern. Very good understanding of displacement and protection issues, particularly GBV prevention and response, child protection, education, gender equality, and the application of the Age, Gender and Diversity Policy. Demonstrated expertise in field protection, community development, social surveys/ assessment, counselling, or related areas. Desirable Very good understanding of human rights and the rights-based approach to programming. Completion of UNHCR learning programmes or specific training relevant to functions of position such as: PLP (Protection Learning Programme), OMLP (Operations Management Learning Programme), MMLP (Middle Management Learning Programme), ARC (Action for the Rights of Children)/Child Rights, POP (People Oriented Planning)/Gender Studies, GBV training. Functional Skills TR-Training - Virtual and face to face MG-Team building (development/facilitation) PR-Age, Gender and Diversity (AGD) PR-Community-based Protection - Planning, implementing and analysing surveys/assessments PR-Community-based Protection - Community engagement and capacity building PR-Community-based Protection - Coordination and project management PR-Community-based Protection - Principles and methodologies PR-Accountability to Affected People - Principles and Framework (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The Senior Community-Based Protection Officer will oversee all matters pertaining to community engagement, the participation of PoCs in the prevention and response to protection concerns considering the concept related to Age, Gender and Diversities, vulnerabilities and social network for better protection and solutions. S/he will ensure that PoCs have better representational structures with the participation of men, women, youth and elderly persons and their contributions to anticipate and resolve conflicts. S/he will oversee and ensure the mainstreaming of community-based protection principles are observed in other sectors from the planning, implementation, monitoring and evaluation stages of UNHCR programmes and plans at national and regional levels. S/he will coordinate closely her actions with DIP and DRS as well as other HQs Divisions and Entities, and the regional bodies such as the Southern Africa Development Community (SADC) and the Indian Ocean Commission (IOC). S/he will work closely with other UN Sisters Agencies such UNICEF on child protection and UNFPA on GBV. S/he will also coordinate her actions with other Pillars of the Bureau to ensure adequate support is provided to her/his work. The incumbent should demonstrate a good knowledge of social work and regulations/policies applicable to communities. S/he should also be familiar with issues affecting women and children and the community development mechanisms.

Reporting to the Senior Protection Coordinator, the Senior Community-Based Protection Officer must possess strong practical experience applying comprehensive refugee responses, delivering protection services in encampment and out of camp situations, including dealing with displacement in urban environments. The incumbent will have strong protection leadership and management skills to ensure proper oversight of community-based protection activities in country offices. Previous experience working in a regional context would be an advantage. Dexterity with PRIMES and ProGrès Version 4 is imperative. The position calls for flexibility with a high degree of accountability. S/he will be responsible for creating effective and collaborative relations with refugees, host communities, national refugee management authorities and external partners to build relations.

Required languages (expected Overall ability is at least B2 level):


Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

Regional Bureau for Southern Africa in Pretoria covers the following countries: Angola, Botswana, Comoros, Congo (Democratic Republic of), Congo (the Republic of), eSwatini, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Zambia and Zimbabwe

The general situation in Southern Africa remains stable, except the protracted humanitarian crisis in DRC and Mozambique which generate forced displacement for millions of IDPs and refugees. Moreover, the prospect of tensions over upcoming elections may result in conflict, human rights violations and governance concerns. The region is embarking on operationalizing the Global Compact on Refugees (GCR); with a focus on using a regional approach. Asylum seekers coming to Southern Africa continue to raise concerns with receiving States, prompting governments in the region to restrict access to territory and asylum procedures. In response to the increasing pressure on asylum space, significant backlogs in refugee status determination have emerged. Asylum seeking refugees do not have their status recognized for a long duration of time making it very difficult for them to become self-reliant or participate in socio-economic activities in their host communities. In several southern Africa countries, asylum seekers and recognized refugees are also subjected to strict encampment policies or have their freedom of movement constrained to settlements. 11 countries in the region have made reservations to 17 provisions of the 1951 Convention, thus reducing asylum space for refugee and asylum seekers, as well as specific groups such as LGBTIQ+. This general protection environment compels many to be wholly dependent on humanitarian assistance and use negative coping strategies to survive. To address these challenges, UNHCR is increasing efforts to apply comprehensive refugee responses focusing on promotion of self-reliance and solutions, and ensure more accountability to affected populations.

Living and Working Conditions:

Pretoria is a city located in the northern part of Gauteng Province in South Africa. It is one of the country's two capital cities serving as the executive (administrative) and de facto national capital. The other is Cape Town, the legislative capital. The Central Business District (CBD) of Pretoria has been the traditional centre of government and commerce, although today many corporate offices, small businesses, shops, and government departments are situated in the sprawling suburbs of the city rather than the CBD or in Johannesburg. The city has a population of approximately 1,985,997 as well as large number of foreign nationals.

Pretoria has over the years had very diverse cultural influences and this is reflected in the architectural styles that can be found in the city. The main languages spoken in Pretoria are Pedi, Afrikaans, Tswana, Tsonga, Zulu and English. Ndebele and Sotho are also widely spoken. The living class in Pretoria can be classified as middle to high income earners. The living conditions in South Africa are generally very good.  Housing and basic commodities are readily available.  The country has an abundance of health providers of all sectors.  The country's infrastructure and communication facilities are of international standard and are amongst the best in the African continent. However, in the last couple of years, the electricity generation has been facing challenges and there are scheduled power cuts on a regular basis.

Depending on schooling needs some staff opt to live in Johannesburg (approx. 40 min one way from Pretoria). Crime continues to be of concern and has been exacerbated by the COVID-19 pandemic and power cuts.  Burglaries (house break-ins) and carjacking are common and those involved are often armed.  ATM fraud is also rampant as well as financial related cyber-crime. Even though the position is based in Pretoria, the incumbent is expected to travel on missions to remote locations in the field, where the quality of life and working conditions would be challenged alongside with security concerns.

Additional Qualifications



BA: Anthropology (Required), BA: Cultural Studies (Required), BA: Human Rights (Required), BA: International Development (Required), BA: Law (Required), BA: Social Science (Required)


HCR Learning Program - UNHCR, HCR Middle Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR, Programme Management (PM) 1 - UNHCR

Work Experience


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Planning & organizing, Political awareness, Strategic planning & visions, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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