E (most hardship)
Non Family with Residential Location
Non Family with Residential LocationDanger Pay
Residential location (if applicable)
Nairobi (CO), Kenya
Staff Member / Affiliate Type
Regular > Regular Assignment
December 15, 2022
Associate Information Management Officer
Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern.
Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices.
They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.
Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders - including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.
Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.
Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Coordinate data and information management activities:
- Participate in the data and information management team and activities.
- Contribute to the design and implement data strategies and systems.
- Assist the data team and others communicate the status, value, and importance of data.
- Support the collection, storage, management and protection of data.
- Support consolidation of data systems, including the interoperability of operational data and systems.
- Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
- Support the coordination with HQ, external and regional partners on data and information management efforts
- Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.
- Support data security, data protection and responsible data-sharing.
Support offices with data and information management:
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
- Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.
- Provide technical and training support to operations.
- Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.
- Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.
- Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.
Undertake data and information management activities at the Global/Regional/Country level:
- Help consolidate data and information for country, regional and global analysis.
- Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
- Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
- Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
- Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.
- Support the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators, templates, maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Undertake geospatial and statistical analysis.
- Provide population movement tracking systems and other population data systems.
- Support web-based data portals.
- Support solutions for meeting `communication with communities¿ information and data needs.
Work in close collaboration with:
- All staff to further data literacy and assist in interpretation the data;
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR;
- Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC);
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
- Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans;
- Protection staff on the design, implementation and analysis of protection and case monitoring systems;
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption;
- Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
- Senior management to understand and serve their information and knowledge needs.
- Perform other related duties as required.
Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Experience with data sharing, data management and data analysis to support policy formulation and implementation.
Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.
DM-Data collection methodologies
DM-Database Design & Development
DM-Data Collection and Analysis
DM-Metadata Creation & Management
DM-Open Source Software & Data
DM-Population census and econometrics
DM-Protection Data Management Systems
DM-ArcGIS (Geographic Information System)
SP-Design tools such as Global Positioning System (GPS)
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data governance, quality assurance and preservation
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
Nature of Position:
The Associate Information Management Officer is expected to coordinate, plan and deliver on data and information activities for the Protection Cluster, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders to support the implementation of the Protection Cluster strategy. S/He also coordinates the information activities for the AoRs and provide technical guidance on methodologies, and support for data management activities within the protection cluster. S/He assists the Protection Cluster team in the assessment, design, implementation and evaluation of data and statistical related activities. As such, the candidate is expected to have:
' Experience in result-based management, incl. result frameworks, indicators, baselines and targets
' Demonstrated skills and knowledge in data collection methodologies, data management and analysis.
' Capacity to design of data collection, reporting tools and products according to operational needs.
' Experience in capacity building and technical training.
' Advanced experience and skills in Microsoft Excel.
' Strong data analytical skills and ability to prioritize
' Cultural sensitivity, team spirit and ability to work in a security-sensitive environment
' Exposure to different coordination systems and to HPC processes would be an added value.
' Knowledge and experience in knowledge of GIS and geospatial systems and techniques would be an asset
Additionally, the position requires some travels to field locations in the country. The incumbent will be expected to support the capacity building of partners on data collection and reporting against protection response activities through 5Ws.
UNHCR 's operation in South Sudan provides protection and support to refugees, internally displaced, refugee returnees and those at risk of statelessness. South Sudan hosts over 300,000 refugees mainly from Sudan (93%) and from CAR, DRC, and Ethiopia. South Sudan continues to receive new arrivals and maintains an open-door policy to asylum-seekers and refugees. Refugees reside in 21 locations, 8 are refugee camps. In 2020, some 1.6 million people are internally displaced throughout the country. The majority of IDPs (87%) are scattered in host communities and settlements while 13% reside in UNMISS Protection of Civilian sites. In addition, since 2017, 326,000 South Sudanese refugees have spontaneously returned to their home country, mainly from Uganda and Sudan.
Living and Working Conditions:
The current security situation in South Sudan as of October 2020, though generally stable, remains fragile and fluid in a complex and unpredictable political environment. It is characterized by general stability in most areas, small scale, low intensity and localized armed conflict, high levels of crime across the country, inter/intra communal conflict over a diverse range of issues including cattle raids, competition for resources and revenge attacks in several areas and sporadic incidents of civil unrest in refugee and IDP locations.
Since the signing of the Revitalized Agreement on the Resolution of the conflict in South Sudan in September 2018 and the formation of the Transitional Government of Unity in March 2020, the security situation has significantly improved in most areas but big challenges remain ahead to maintain the current peaceful environment. The security level in South Sudan is assessed as substantial (security level 4) in most areas.
Juba is classified as an E, non-family duty station. R&R cycle for all duty stations in South Sudan is 6 weeks and all international staff resides at UNHCR provided accommodation. UN curfew is from 19:00 to 06:00. There are limited medical facilities in Juba. In all UNHCR compounds, regardless of the location, accommodations are equipped with all the necessary furniture. All rooms are provided with in-house services. In addition, most locations are equipped with a gym or some sports equipment. In Juba, all basic foods are available in the marketplace ranging from meat, dairy, fruits, and vegetables, in addition to a few restaurants located in town.
BA: Demography (Required), BA: Information Technology (Required), BA: Social Science (Required), BA: Statistics (Required)
Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness
Bi-annual Compendium 2022 Part B – November 2022
This position requires Functional Clearance