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Associate Supply Officer

Guatemala City

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Guatemala City
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Logistics
    • Supply Chain
  • Closing Date:

Hardship Level

A (least hardship)

Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Associate Supply Officer

Organizational Setting and Work Relationships
The Associate Supply Officer supports all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance and warehousing management within the Area of Responsibility (AoR). The position may be located at Headquarters (within DESS), in a Regional Bureau or in a Country Office.

The incumbent is normally supervised by the (Senior) Supply Officer or other senior staff with supply oversight function who defines the objectives and provides general guidance. S/he will also refer to UNHCR manuals and relevant policy papers. The incumbent normally supervises some staff and/or AWF.
In Bureaus and country operations s/he maintains regular contacts on working level with other UN agencies, UNHCR Partners, NGOs, government partners and commercial contractors in the area of operation.

S/he will support effective supply chain that enables the office to meet the needs of persons of concerns as well as timely delivery of quality goods and services to persons of concern. Further, the incumbent will assist in the maintenance of a supply chain infrastructure that is robust and flexible enough to accommodate the needs of the operation and that enables timely emergency responses, along with effective partners to support supply activities.

The Associate Supply Officer maintains impartial, ethical and customer-oriented relations with suppliers and Partner organizations; exchanges information with counterparts in other UN agencies, and International Organisations within the limits established by UN /UNHCR Procurements Rules and assists with joint procurement actions if, as and whenever necessary.

The incumbent will support the coordination of the delivery of assistance from the regional warehouse, if applicable. S/he will liaise with SMS staff who manage the Global Stockpiles and who manage the Global Asset and Fleet Management, if and as required and if applicable.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

- Support all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance, warehousing, asset and fleet management, as applicable.
- Support the procurement process to ensure timely, cost-effective and adequate delivery of commodities and services to support operational needs.
- Identify partners for supply chain projects based on objectives, priorities, strengths and resources of the UNHCR Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
- Develop relevant contacts and build constructive relations with UN agencies, UNHCR Partners, government authorities and other partners as applicable.
- Ensure accurate and comprehensive records on supply activities and provide timely reports and updates both periodically and on request.
- Manage the vendor related processes including identification, assessment and selection of vendors based on their capability for delivering commodities and services. Ensure vendor and item master databases are up to date.
- Oversee tender processes and manage the preparation of proposals for award of contracts to the relevant CoCs.
- Ensure the quality standards for commodities and services are respected by vendors in relation to the needs of the location and tender/purchase specifications.
- Prepare plans for delivery of relief and other non-food items according to the operational needs and regularly update the information in UNHCR IT systems.
- Apply UNHCR's sourcing and procurement strategy when planning for purchase of important commodities and services.
- Ensure timely customs clearance of consignments and establishment & maintenance of warehousing according to "best practices" and UNHCR rules and regulations.
- Manage an efficient system for the release, and redeployment of goods.
- Oversee and coordinate as required the release and transportation and of relief and other non-food items.
- Monitor the quality and accuracy of supply chain related data in relevant business systems. Compile and analyse statistical information, identify trends and developments in supply chain related matters that will assist in decision making
- Implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
- Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
- Disseminate, promote commitment to and monitor compliance with UNHCR's global policies, standards and guidance on supply chain management.
- Support effective information flow in the supply chain and adapt process and documents to the prevailing environment.

In the Regional Bureaux:
- Support Country Operations in implementing supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented particularly in emergency context.
- Assist country operations achieving full compliance with rules & regulations in all supply activities.
- Track the progress of specific periodic operations and provide guidance that ensures timely implementation.
- Facilitate training of supply staff and assist in coaching and advising individuals or Supply teams as requested.
- Track global Supply KPIs for the region and devise regional ones as required.
- Monitor all periodic Supply exercises such as monthly reconciliations, quarterly physical inventory exercises, and year-end accounts closure procedures and ensure that they are implemented throughout the region and provide relevant reports to senior managers.
- Support the analysis of country financial reports and work with the Country Operations Supply Team leaders to address red areas relating to Supply aspects of operations.
- Support the country needs assessment plans and assist in combining them into regional procurement plans and monitor their timely implementation and changes based on operational needs.

In the Country Operations:
- Adapt standard supply chain structures to the local environment that are consistent with the operational needs.
- Assist the office should they need additional office space or extensions to their office leases, lease hold improvements or other construction. Carry out the procurement aspect of the establishment of office leases or extensions.
- Assist in the coordination with CBI stakeholders the design and implementation of the market assessment and market monitoring to determine if CBI is option. Carry out the procurement action to contract Financial Service Providers (FSP).
- Support the establishment and maintenance of an efficient and skilled workforce that is capable of supporting on-going operations.
- Support the identification of partners for supply chain projects based on objectives, priorities, strengths and resources of the Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
- Implement effective asset and fleet management that regularly monitors the asset/fleet pool, increases efficiency safeguards the investment of the organisation.
- Support the coordination activities of Partners and/or contractors performing supply related activities, and ensure that they understand and adhere to relevant UNHCR rules and procedures.
- Maintain an up-to-date overview of the location's supply chain capacity and preparedness, as well as, that of its partners to ensure that adequate capacity exist also to cover emergencies.
- Depending on the size of the operation act as ex-officio in the LCC Review and clear procurement cases for the relevant procurement authority.

- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Supply Chain Management; Business Administration; International Commerce; Engineering;
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Certificate from Chartered Institute of Purchasing & Supplies, e.g. CFIPS, CMIPS, MCIPS;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Proficient knowledge of logistics/supply systems with proven experience at previous work positions, preferably UN. Good working knowledge and experience in handling contract issues in the context of UN policies and standards. Experience in contract negotiations; ability to provide technical guidance to subordinate staff; ability to plan and organise work assignments, often under close deadlines. Proven ability to deal with multiple tasks with speed, in a courteous and service oriented manner.
Database management skills and experience and working knowledge of ERP systems, ideally of UNHCR¿s MSRP Supply Chain Module would be an advantage. Strong interpersonal and negotiation skills to deal with persons of different cultural and educational backgrounds. Technical knowledge of types of services, supplies and goods purchased by UNHCR for Headquarters, Regional and Field Offices would be an advantage. Relevant training, such as CIPS, or other public procurement trainings. Knowledge of UN and UNHCR Financial Regulations and Rules relating to procurement and UNHCR Chapter 8. Aviation services knowledge for movements of goods/passengers. Proven ability to manage a team.

Functional Skills
SC-PeopleSoft Supply Chain Management
SC-Supply Planning
SC-Warehouse Management
SC-Asset Management
SC-Fleet Management
UN-UN/UNHCR Administrative Rules, Regulations and Procedures
SC-UN/UNHCR Procurement Rules and Procedures
IT-Computer Literacy
SC-Customs clearance
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):



Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

Forced displacement from Northern Central America (NCA) remains a serious phenomenon, as it was in the last years. It is estimated that more than half million people have transited through Guatemala in 2021 including persons from Honduras, El Salvador, Nicaragua, Venezuela and Guatemala itself and crossed international borders as part of mixed movements.

UNHCR works with national authorities and civil society to strengthen the asylum system, promote local integration in Guatemala and/or resettlement opportunities to specific profiles, and supporting the enhancement of State capacity to protect people in needs both refugees and asylum seekers currently residing in the country (approx 1,500 persons), persons in the mixed movements, as well as Guatemalans, at risk . The operation has been going through significant scale up from 2021 to date which have positioned UNHCR as a relevant actors in the humanitarian and protection landscape of the country.

Under the overall supervision of the Representative, the Ass. Supply Officer will be in charge supply chain function including planning, sourcing, transport, shipping, customs clearance and warehousing management for the office in COGUA and will oversee this for the six field offices/units.

The CO located in Guatemala City is complemented by 5 Field Units and one Field Office. Three more national staff are supporting the Supply Unit in the Country Office, in addition to the incumbent.

The number of partners and the scopes of the partnership agreements involve significant procurement activities and support for the PQP process.

Under such circumstances, it is crucial that the Associate Supply Officer

- is fully knowledgeable in UNHCR Supply rules and regulations

- is knowledgeable and functional in MSRP Finance and Supply Chain modules

- has strong management skills in guiding the national staff in their functional duties and carrying forward multiple projects simultaneously

- has strong leadership and communication skills in advising the Representative and other senior managers on the procedures that need to be put into place

- has experience taking the lead in supply chain activities

- is capable to ensure timely and effective communication and coordination with the functional units on the status of the supply processes and to engage them.

- is competent in English and Spanish (both are mandatory)

Living and Working Conditions:

Guatemala City is classified as an ¿A Family Duty Station by the International Civil Service Commission. It is a modern city with a good infrastructure for (health, housing, banking, transportation, telecommunications and recreational facilities) and a suitable level of goods and services. In recent years, Guatemala has seen a dramatic escalation of acute violence related to street gangs and organized criminal groups; however most of this type of violence in concentrated in specific areas of Guatemala City. The statistics indicate that the robberies in streets and the extortions are the most frequent crime. Traffic accidents are also common especially during the rainy season (May-Oct) and the country is also prone to earthquake and volcanic eruptions.

The current UNHCR Country Office where the incumbent is based is located in Zone 10. Most international staff are advised to live in certain zones, such as Zone 10, 13, 14 and 16, which are considered safer. However, it is advised to never walk at night as many streets are not well lit nor heavily frequented by foot traffic. Buses are available however, these are not recommended for use by UN staff. Cars would be needed particularly in the field locations. Traffic can be heavy during peak hours.
The cost of living is reasonable for the region (reflected in the post adjustment), and it is relatively easy to locate modern housing, including close to the office (mainly apartments). It is advised to live in apartment buildings and not separate houses for security reasons.
There are a wide range of restaurants and food options, including modern supermarkets with imported goods and organic fruits/vegetables. There are many modern shopping malls with restaurants and a wide variety of stores. It is easy to move around in the country and there are many different cultural activities to enjoy, including outdoor and sport activities.
There are also several international schools with various curriculums in Guatemala City and private schools in some of the field locations. A full range of medical care is available in Guatemala City, but medical care outside the city is limited.
Cultural opportunities are limited and not yet fully restored due to COVID-19 pandemic.
For moving around the city and everyday activities, Spanish knowledge would be useful as English is not widely spoken.

Additional Qualifications


SC-Supply Planning


BA: Business Administration (Required), BA: Engineering (Required), BA: Logistics (Required), BA: Marketing (Required), BA: Mathematics (Required)


Supply Management - Other

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Refugees


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator


Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.