Residential location (if applicable)
Staff Member / Affiliate Type
Regular > Regular Assignment
December 15, 2022
Human Resources Officer
Organizational Setting and Work Relationships
The Human Resources Officer supports the UNHCR's People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR¿s Human Resources acts as a strategic partner to the organization enabling a people-centric culture.
The Human Resources Officer contributes to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance. By translating operational needs into workforce action and individual development needs, the Human Resources Officer plays a critical role. The main areas of work of the Human Resources Officer include the implementation of HR policies, staff administration, workforce planning, recruitment, and talent development with inclusion, diversity and gender as a cross-cutting issue. S/he will also support the implementation of the staff health and counselling plans and in fostering an inclusive and respectful working environment. The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resource information confidential.
The Human Resources Officer is usually supervised by Head of Office, or Senior HR Officer in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he supervises HR Professional and General Service staff.
The incumbent maintains a direct working relationship with a number of functions across the Division of Human Resources (DHR). For positions in Bureaux or Country Operations, the incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and Senior Staff counsellor for his/her region.
He/she also maintains contact and close cooperation with other UN agencies in the region or country and represent UNHCR in the working groups/task forces within country/regional UN inter-agency mechanisms.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Strategic workforce advice and operational support:
- Engage with management to understand priorities, and provide advice and solutions on all aspects of HR in line with delegated HR authorities.
- Support HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
- Plan and implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.
Assignments and Talent Acquisition:
- Manage the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, ensuring compliance with UNHCR rules and procedures, and providing advice to managers where required.
- Set up and run (Regional) Assignments Committee.
- Conduct outreach campaigns to attract diverse applicants. Ensure proper consideration is given to all applicants without discrimination.
- Analyse, track and report on recruitment and assignments trends for management, including efforts to reach gender parity.
- Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
Advice to managers and staff, and contribution to an inclusive work environment:
- Build dialog and outreach with staff to provide support with their queries; and also promote dialog between staff and management to help find solutions to HR-related issues.
- Be proactive in identifying issues, themes and patterns affecting the workforce¿s health and welfare, including sexual harassment and abuse of authority.
- Ensure that on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues; Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce's rights and obligations.
HR policies and inter-agency:
- Enforce compliance with UNHCR¿s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
- Participate in a network among HR staff members in the region in order to harmonize implementation of HR policies and initiatives, collect field insights to inform the development of DHR policies and activities; identify and share HR best practices, also through contacts with other UN agencies.
Duty of Care:
- Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior
- Medical Officer.
- Support the development and implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR¿s workforce. Promote work/life balance and flexible working arrangements with managers and staff.
For positions in Regional Bureaux only:
- In the absence of a Senior Talent Development Officer in the Bureau:
- Implement a talent development and sourcing strategy for UNHCR workforce in the region, in line with UNHCR's needs and staff members' career planning.
- Equip HR teams and Managers in the region with skills on people management and tools related to talent development, career guidance and performance management.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Human Resources Management; Human Resource Development;
Personnel Administration; Business Administration; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
UNHCR HR certification;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Experience working in Human Resources. UNHCR HR certification is a plus. Sound knowledge of general HR policies, processes and systems.
Proven ability to identify and implement successful business related HR interventions. Experience in some of the following areas: HR administration, workforce planning, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings. Experience working with the United Nations. Experience working in a multi-cultural setting.
HR-Local mass recruitment
HR-Talent Development and Nurturing
HR-Coordination and Oversight of Workforce Mobility
HR-HR data and people analytics
HR-Employee Relationship Management
SO-Critical Thinking and problem solving
HR-HR Business Partnering
HR-Inclusion, Diversity and Gender strategy design and implementation
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
In view of the Bureau’s role for managerial oversight, technical guidance, and support to operations in the region, the incumbent of the position should have strong technical capacity and experience the field of Human resources. S/he should be a strong team player, have strong sense of client orientation, flexibility, and proactivity to manage arising situations and challenges. In addition, the incumbent of the position should co-ordinate closely with other units in the Bureau, promote collaboration and diversity in a multicultural environment and contribute to a positive work environment. The incumbent must be able to communicate clearly and effectively, both orally and in writing in both languages. Well-rounded experience in the international category in several operations and knowledge of, familiarity with, operations in Africa and its range of challenges and issues from the political and the humanitarian perspectives would be beneficial. Even though the position is based in Nairobi, s/he is expected to travel on missions to remote locations in the field, where the quality of life and working conditions would be challenged alongside with security concerns.
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
Nature of Position:
The Regional Bureau for East Horn and Great Lakes located in Nairobi will have some 60 staff and cover eleven countries with some 3,300 staff including Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Sudan, Tanzania and Uganda. It will also cover seven situations (the Annual Budget ExCom, Burundi, DRC, Central Mediterranean, Somalia, South Sudan, Syria, and Yemen).
It is the biggest region in sub-Saharan Africa with the largest number of PoCs and budget and includes Somalia with 2.6 million IDPs and 809,000 Somali refugees in the region as well as South Sudan with some 2 million IDPs and some 2.2 million South Sudanese refugees in six countries. The region also faces displacements from Burundi and DRC with mixed migration issues. Of the eleven countries making up the region, six are CRRF roll out countries and five are World Bank IDA 18 refugee sub-window countries.
In view of the Bureau 's role for managerial oversight, technical guidance and support to operations in the region, the incumbent of the position should have strong technical capacity and experience in his/her field of expertise. S/he should be a strong team player, have strong service-orientation, flexibility and proactivity to manage arising situations and challenges. In addition, the incumbent of the position should co-ordinate closely with other units in the Bureau, promote collaboration and diversity in a multicultural environment and contribute to a positive work environment. The incumbent must be able to communicate clearly and effectively, both orally and in writing in both languages. Knowledge of, familiarity with, operations in Africa and its range of challenges and issues from the political and the humanitarian perspectives would be beneficial, as well as a good understanding of, and possibly exposure to, the opportunities that lie within the CRRF approach and how to capitalize on them for refugee operations with the region.
Even though the position is based in Nairobi, s/he is expected to travel on missions to remote locations in the field, where the quality of life and working conditions would be challenged alongside with security concerns.
Living and Working Conditions:
Nairobi is in UN security Phase III, but politically instigated demonstrations and riots may occur at any time. There is general crime similar to that in large cities. Crime in Nairobi is high and physical violence is a common feature of break into residences, carjacking and robbery. A high sense of vigilance and alertness is required. Despite the security concerns mentioned above, Nairobi is a duty station for families. It has good medical facilities. Recreational facilities, schools and hotels are of international standards.
It has an excellent climate. Comfortable houses and other forms of accommodation are available, as well as good banking facilities, unlimited access to all forms of communications, such as internet, telephone Sim cards etc. There is no malaria in Nairobi, but cholera, malaria and yellow fever occur in other parts of Kenya.
BA: Business Administration (Required), BA: Human Resource Development (Required), BA: Human Resources Management (Required), BA: Personnel Administration (Required)
CP-HRM Certification Programme for HR Management - UNHCR
Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration
Bi-annual Compendium 2022 Part B – November 2022#4LKDN - job post also available on LinkedIn
This position doesn't require a functional clearance