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Operational Data Management Of


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Dhaka
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Operations and Administrations
    • Statistics
    • Information Technology and Computer Science
    • Scientist and Researcher
  • Closing Date:

Hardship Level


Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Operational Data Management Officer Organizational Setting and Work Relationships The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including persons of concern. An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operation, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels. Operational data includes the following: population and demographic statistics, case management information, assessment results, situational analysis, protection incidents, vulnerability and risks, and programme response plans, delivery and implementation. It will be both sectoral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems, sectoral monitoring systems, protection and programme monitoring systems, biometrics and identity management systems, case management systems and other data management approaches such as profiling and household surveys that manage the types of data defined above. The Operational Data Management Officer (ODMO) is responsible for supporting the operational data systems and activities that fall under the responsibility of the respective country, regional or global entities. S/He functions under the supervision of the DIMA Coordinator/Senior Information Management Officer /Senior Registration and Identity Management Officer or as delegated. The ODMO liaises closely with the relevant technical units at the country, region or headquarters level for technical guidance on data and application management. The ODMO is closely collaborating with the headquarters technical division responsible for information systems and technology to ensure that global standards relating to operational data systems, including systems that process personal data of the persons of concern, meet the UNHCR global standards, including data security. The Operational Data Management Officer supports data-related activities conducted in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners, in line with agreed standards and objectives. S/he also supports and implements provision of user access to systems and applications in accordance with data protection protocols. In addition, the ODMO also supports the monitoring of the quality of data collection in close collaboration with the relevant units and ensures that data inconsistencies are identified and resolved. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems. S/he also ensures that operational user feedback is recorded and analysed to ensure the relevant applications remain fit-for-purpose. As delegated, the Operational Data Management Officer coordinates closely with information management, registration and other functions in the field, relevant sector leads, the Regional Bureau and relevant divisions in headquarters to promote regional and global consistency in operational data management, including registration, population data and personal data. The incumbent may closely work with partners, including Government users of UNHCR applications. S/he requires extensive experience and understanding of data systems, including database management and production of reports and other products. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Manage and oversee the use, maintenance and technical support of core operational data applications, including systems that manage refugee registration and identity management, including overseeing the quality of data collection and ensuring consistency with standards and guidelines. - Perform database administrator functions in relation to local field server machines that contain operational data, and refugee and other persons of concern data. - Respond and manage user access permissions for UNHCR staff, local government and NGO partners to global applications in accordance with the policies and standards, including the Data Protection Policy and regional or local country data protection protocols. - Design and develop standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners. - Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to UNHCR core applications on persons of concern data and other operational data systems, in consultation with headquarters, external developers and support teams. - Oversee capacity building and guidance of technical users and administrators, including provision of training materials and remote webinars and training session for technical staff related to data management, data query and report-building. - Oversee and monitor user management and conduct regular clean-up of user accounts and access permissions in accordance with relevant guidance and procedures of the applications and systems under his/her responsibility. - Oversee and monitor device and user management within local client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss. - Analyse and respond to user requests and queries, including compilation and assessment of applications enhancements and change requests. - Assist with data quality assessment, data clean-up and data mapping from legacy or external database systems to the applications, as required. - Conduct data collection audits as required. - Conduct field testing of new functionalities within respective applications, as required. - Support the design and strengthening of operational reports and statistics, including provision of training and user guidance. - Support discussions and definitions of business requirements for interoperability of local tools and applications within the core applications, in consultation with business owners and relevant governance structures. - Keep apprised of evolving technology and new business needs to support operational data management systems, including registration, identity and population data management in the country operations; - Provide business analysis for operational needs. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P3 - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Computer Science Information Technology Economics Statistics Social Science or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Excellent computer skills, particularly in data management. Technical expertise in registration, operational data management and individual case management. Knowledge of SQL or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures. Desirable Previous experience in registration or individual case management, including use of UNHCR proGres and/or BIMS software. Completion of UNHCR learning programmes or specific training relevant to functions of the position. Functional Skills IT-IT Refugee Systems & Applications DM-Data collection methodologies DM-Data Management DM-Database Design & Development DM-Protection Data Management Systems IT-Biometrics IT-Business Analysis (BA) DM-Data Collection and Analysis TR-Training - Virtual and face to face (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Extensive experience in managing relational database systems, including, building own reports, designing scripts and queries in SQL Server Integration Services (SSIS), with demonstrated capacity to compile, mine, and calculate statistics for programming and reporting purposes. Knowledge and experience managing UNHCR's PRIMES tools and applications - proGres, BIMS, RApp, GDT, AMP, CashAssist, Audit Portal, etc.

Required languages (expected Overall ability is at least B2 level):


Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

The Operational Data Management Officer (ODMO) will function under the direct supervision of the Senior Registration and Identity Management Officer within the Protection Section, Sub-Office Cox's Bazar. Generally, the ODMO leads the team that is responsible for the management of personal data of persons of concern to UNHCR and the core PRIMES applications, and thereby advises and monitors data-related activities conducted using the core PRIMES applications, whether conducted by UNHCR, partners or the Government. S/he primarily supports the availability of proGres, RApp, BIMS and the Global Distribution Tool (GDT) at registration sites and distributions points in the camps and on Bhasan Char. S/he will ensure the availability of proGres to relevant and agreed Government entities, including to the Refugee Relief and Repatriation Commissioner (RRRC) office in Cox's Bazar and to offices of (Government) Camps-in-Charge (CiCs) and other partners, including WFP and UNICEF in coordination with ICT and Protection units. The ODMO will also support the alignment and inter-operability of UNHCR PRIMES system/tools and other agencies/partners’ tools and applications. The incumbent will support the building of templates and forms for reporting and documentation in PRIMES applications and assist in designing and mapping case management and referral processes in proGres v4. The ODMO will oversee the design, generation, and analysis of population statistics, as well as manifests and lists to support assistance delivery to persons of concern by UNHCR and partners engage in the refugee response. The ODMO regularly monitors the quality of data being collected and ensures that data inconsistencies are identified and resolved. The ODMO coordinates closely with other protection functions to enhance personnel capacity on use of PRIMES tools and applications. The incumbent will also work closely with PRIMES Support team in Headquarters, in the region and with ICT service vendors.

The ODMO requires extensive experience and understanding of database systems, especially relational databases, building reports and queries in SQL Server Integration Services (SSIS). Ideally, prior experience with UNHCR's corporate PRIMES tools is required, including proGres, Biometrics Identity Management System (BIMS), Rapid Application of proGres (Rapp) and the Global Distribution Tool (GDT).

Living and Working Conditions:

Cox's Bazar is a category D family duty station with a 2-year Standard Assignment Length (SAL). Educational facilities are limited, and international schools from primary to secondary school are currently available in Dhaka only. Health services are limited in Cox's Bazar, but more reliable facilities are available in Dhaka. Malaria and dengue risks exist throughout the year. Vaccination against Japanese Encephalitis and diphtheria are recommended.

Cox's Bazar is a principal tourist destination within Bangladesh, due to its location at the Bay of Bengal and its long beach. Infrastructure and shopping options in Cox's Bazar - a small city of just 250,000 persons is very basic. International staff reside in privately rented apartments, or serviced apartments all of which provide basic standards.

The Rest and Recuperation (R&R) cycle in Cox's Bazar is 8 weeks. The R&R location is Bangkok, Thailand. Cox`s Bazar is connected by several daily flights to Dhaka, albeit only during daylight hours. Banks/ATM machines are available in Cox's Bazar and credit/debit cards are accepted. Foreign currency can be exchanged in banks and exchange houses. Staff who intend to be joined by family members, in particular young children, should contact HR for more information, as educational and medical facilities are not adequate.

The security level system in Bangladesh is level 3 moderate. Although security is generally acceptable, given the current situation in the area, no movement on highways at night is allowed. Walking and jogging in the streets as earmarked is permitted. Crowded local markets should be avoided.

Security Clearance is required and can be requested via TRIP at Requests for clearance should be submitted 7 days prior travel.

Additional Qualifications



BA: Computer Science (Required), BA: Demography (Required), BA: Economics (Required), BA: Geography (Required), BA: Statistics (Required)


Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Refugees


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position requires Functional Clearance
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