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Reset & Complem Pathws Officer


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Kenya
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Refugee rights and well-being
  • Closing Date:

Hardship Level

E (most hardship)

Family Type

Non Family with Residential Location

Family Type

Non Family with Residential Location

Residential location (if applicable)

Nairobi (CO), Kenya



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Resettlement and Complementary Pathways Officer Organizational Setting and Work Relationships The position for Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters. The incumbent's primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring and enforcing procedural compliance, integrity and quality of case submissions, and ensure progress against targets. He/she contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR The role may also involve managerial responsibilities in supervising staff and affiliate workforce. The incumbent works in close coordination with the Resettlement and Complementary Pathways Service in the Division of International Protection in Headquarters, and protection teams in Bureaux and country operations. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals. - Monitor activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders. - Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery. - Manage a process to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR's resettlement and complementary pathways policies and procedures. - Promote and monitor the implementation of UNHCR's global resettlement and complementary pathways policies, procedures and guidelines in the AOR. - Provide guidance and advice on policies, protection standards and procedures for resettlement and complementary pathways. - Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards. - Promote and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular. - Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards. - Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways. - Assist selection missions by resettlement countries to the region/country operations. ; - Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways. ; - Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices. ; - Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS. ; - Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR. ; - Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses. - Ensure that resettlement and complementary pathways activities are reflected in the country operations plans, the protection and solutions strategies in line with the regional strategy. - Contribute to comprehensive protection and solutions strategies in the country operation or region. For jobs in the Regional Bureaux only: - Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways. - Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance. - Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities. - Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection at Headquarters. - Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region. - Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the Division of International Protection for external publications. - Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required. - Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Political Science; Social Sciences; International Law; Law; International Public Law; International Refugee Law; International Human Rights Law; Refugee and Forced Migration International Relations; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Protection Learning Programme; RSD- Resettlement Learning Programme; MLP; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential At least 6 years ( 5 years with Graduate degree) of professional work experience relevant to refugee protection work, of which 2 years in an international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context. Desirable Sound understanding and ability to implement UNHCR¿s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Knowledge of and experience with Complementary Pathways programmes. Diverse field experience. Experience working in a multi-cultural environment. Knowledge of additional UN languages. Functional Skills DM-Database Management PR-Refugee Resettlement programs PR-Resettlement Anti-Fraud Policy and Procedures PR-Mixed migratory movement management (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):



Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

UNHCR Sub-Office Kakuma covers two main areas of operation: Kakuma refugee camp and Kalobeyei integrated settlement. Kakuma refugee camp is located in the North-western region of Kenya. The camp was established in 1992 following the arrival of the "Lost Boys of Sudan". Total population of the camp is 245,000 registered refugees and asylum seekers at end of October 2022 from 21 nationalities mainly South Sudanese, Somalis, Congolese and Sudanese.

Under the supervision of the Senior Protection Officer, the Resettlement and Complementary Pathways Officer will conduct quality review of resettlement assessments for submissions to resettlement countries, provide on-the-job guidance and individual mentoring to develop, enhance and improve assessment standards. The incumbent will oversee voluntary repatriation, local integration and complimentary pathways activities in accordance with the Solutions and the Complimentary Pathways Strategy of Kakuma. The incumbent will require a solid protection profile, a demonstrated knowledge of related legal matters (including relating to exclusion and the civilian character of asylum), sound expertise and practical experience of implementation of UNHCR Three-year Strategy on Resettlement and Complementary Pathways and procedural standards with diverse and complex caseloads, as well as strong managerial, coordination, planning and organizational abilities to substantially assist the Senior Protection Officer to maximize solutions opportunities for refugees whose protection needs cannot be addressed in Kenya.

The incumbent is to assist in increasing the operation's capacity to address gaps in fraud detection mechanisms ensuring accountability and integrity of the resettlement/complementary pathways/vol-rep/local integration processes, also support in establishing comprehensive protection and solutions strategies. The incumbent will use of the Application Integrated for Management of Solutions (AIM) designed for resettlement processing and the observance of SOPs in Kakuma.

He/she should be knowledgeable on data management systems and risk management on UNHCR process. The incumbent should be familiar using several innovation humanitarian tools like KASI, AIM, Fresh Desk and others. The post entails working closely with other units, such as the RSD, Child Protection, SGBV, and Medical, Legal, Registration units and the field offices in the country.

Living and Working Conditions:

International staff live on UNHCR compound which houses both offices, residences, gym and basketball court. Rooms have a bathroom, bed, wardrobe, TV, AC, refrigerator, gas stove. Staff provide their own bedsheets, towels, and toiletries. Rooms are cleaned Monday to Friday. Laundry is done separately for a fee. A private company sells meals and drinks in the cafeteria. Shops in Kakuma town sell toiletries and food items. There are several churches and several mosques. Available banks are Equity and Kenya Commercial. ATM machines accept some credit and debit cards, dispensing Kenyan Shillings.
The area is generally characterized by high temperatures and is relatively humid. January to March is the hottest months, with temperatures reaching 38oC / 100.4oF. Some essentials during these periods are a hat/cap, sunglasses, light sweat absorbing clothes, closed shoes, welly boots. November-December is the short rainy season. Long rains start in mid-March and end in June. Some of the hazards in the Kakuma operation includes dust storms, heat exhaustion, flooding, and presence of different insects, snakes, scorpions and high risk of malaria. Rain showers usually results in large muddy areas and overflowing of seasonal rivers which limits staff movements. Overflowing seasonal rivers in Kakuma area can result from rains from highlands on North Eastern Ugandan border.

Kakuma Mission Hospital at Kakuma town is the first point of call during medical emergency situations. There are also few medical clinics and chemist shops in Kakuma town with very basic facilities. Referrals and evacuations are primarily to Nairobi.

Kakuma Sub Office is a Security Level 3. The overall security situation in the operational area has been calm and stable over the past few months. While UNHCR operations have not been directly affected by insecurity, humanitarian operations and program delivery modalities are constantly reviewed and the security posture adjusted in order to mitigate the risks. Security of UNHCR compound is provided by UN Security and Safety Service (UNDSS), a private guard company and the Kenya Police Service. Staff are expected to always cooperate with security personnel and keep ID badge/visitors pass visible at all times while in the compound.

Movement in and out of the UNHCR Compound is restricted from 22:00Hrs to 05:00Hrs. Staff are expected to return from refugee camps and integrated settlement to the UNHCR compound by 18:00 hours.

Additional Qualifications



BA: International Law (Required), BA: International Relations (Required), BA: Law (Required), BA: Social Science (Required)


HCR Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR, HCR Resettlement Learning Program - UNHCR

Work Experience

Annual Budget OL in Operation/Office, Durable Solutions, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Risk Management, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Stateless


Accountability (Good - 4), Analytical thinking (Good - 4), Managing resource (Good - 4), Strategic planning & visions (Good - 4)

UNHCR Salary Calculator


Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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