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Snr Donor Relations Officer

Geneva

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Geneva
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • International Relations
    • External Relations, Partnerships and Resource mobilization
  • Closing Date:

Hardship Level

H (no hardship)

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

PR4

Staff Member / Affiliate Type

Professional

Reason

Regular > Regular Assignment

Remote work accepted

No

Target Start Date

2022-11-21-08:00

Job Posting End Date

December 15, 2022

Standard Job Description

Senior Donor Relations Officer Organizational Setting and Work Relationships The Senior Donor Relations Officer is part of a team which strives to maintain a responsive and proactive dialogue with donor governments and regional and local donors, in order to build relationships, raise awareness and mobilize political and financial support for UNHCR's work and priority actions. This function involves pursuing opportunities for donor engagement, strengthening partnerships, sustaining support and leveraging additional fundraising opportunities. The incumbent will also identify opportunities to diversify income streams, grow current level of contributions, as well as requirements to protect and sustain donor income. S/he will also provide support to counterparts in other operations, especially to offices dealing with emergency situations to be able to serve donors' information needs on all aspects of UNHCR's work. The incumbent¿s primary role is pursuing opportunities for donor engagement, strengthening partnerships, sustaining support and fundraising opportunities. Due to the specific nature of these responsibilities, Donor Relations Officer posts are based only in Geneva Headquarters, major donor capitals or Regional Bureaux. S/he with also provide support to counterparts in Field Operations, especially to offices dealing with emergency situations. The incumbent reports to a senior staff in the function of Donor Relations and/or External Engagement; the reporting relationship may vary and depends on the size and structure of the office/operation. S/he may supervise professional and/or general service staff. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Maintain responsive and proactive dialogue with donor governments in order to build relationships, ensure regular communication, manage substantive annual bilateral consultations with donor governments, and raise awareness and support for UNHCR¿s priority actions. - Identify and leverage donors' key areas of interest, priorities and concerns as they influence funding decisions and their partnership with UNHCR. - Identify and access new funding opportunities and sources. - Monitor use of contributions; take necessary action to satisfy donor requirements and ensure earmarking is respected. - Monitor earmarking levels and alert country offices/regional offices/DRRM/PSP as relevant of potential excessive or minimal earmarked contributions. - Provide donor counterparts with information on UNHCR operations including responding to donor governments' ad hoc requests in coordination with other stakeholders in UNHCR. - Draft internal and external correspondence, including talking points and briefing notes for senior management as necessary, to support them in advocacy, negotiation and follow-up of contributions with donors. - Organize, coordinate and facilitate donor briefings, donor missions and missions by UNHCR staff as relevant in order to support fundraising and donor engagement. Additional duties for positions in Headquarters - Establish targeted donor engagement strategies to strengthen partnerships, sustain support and leverage additional fundraising opportunities in coordination with donor capitals, Regional Bureaux and the Executive Office. - Identify opportunities to diversify income streams, grow current level of contributions, as well as requirements to protect and sustain donor income where at risk within donor portfolio. - Continuously review actions and strategies for assigned donors with a specific focus on monitoring and analysing: key decision points, donor policies on humanitarian assistance, potential for accessing transition and development funding sources, and situation of organizations competing with UNHCR for funds. Develop and maintain donor profiles and plans. - In collaboration with respective Bureaux, Divisions and UNHCR Offices, prepare submissions for specific funding from donors or provide other information donors might require in determining their financial support to UNHCR. - Negotiate contributions advocating for quality funding, striving for timeliness, predictability and maximum flexibility; negotiate, draft and follow up on bilateral agreements with donors, striving to reduce risk, exposure and reporting burdens. - Liaise, coordinate and provide information and guidance to counterparts in the Regional Bureaux; ensure that Bureaux and operations implement and actively support UNHCR corporate fundraising priorities; represent donor interests, communicate donor requirements and concerns to Divisions and Bureaux. - Supervise the recording and tracking of contributions. - Follow-up the funding situation of specific programme areas and update the corresponding funding and projection tables. Share funding tables with relevant Bureaux, Divisions and Offices to build common understanding on funding status and needs. - In collaboration with respective Bureaux, Divisions and UNHCR Offices, prepare narrative and financial reports on contributions, in compliance with specific donor requirements. Actively contribute to donor recognition efforts as needed, in collaboration with other colleagues. - Facilitate DRRM training events for field staff as required. - Keep abreast of UNHCR's operations world-wide with a specific focus on emergency situations to be able to serve donors' information needs on all aspects of UNHCR's work. Additional duties for positions in major donor capitals - Establish targeted donor engagement strategies to strengthen partnerships, sustain support and leverage additional fundraising opportunities in coordination with DRRM and the Regional Bureau. - Identify opportunities to diversify income streams and grow current level of contributions. - Develop and cultivate network of counterparts and influencers, including in relevant ministries, parliament and local government. - Continuously review actions and strategies with a specific focus on monitoring and analysing: key decision points, donor policies on humanitarian assistance, potential for accessing transition and development funding sources, and situation of organizations competing with UNHCR for funds. Develop and maintain donor profile and plan. - In collaboration with the respective Bureau, Divisions and UNHCR Offices, prepare submissions for specific funding from donor or provide other information donor might require in determining their financial support to UNHCR. - Represent donor interests, communicate donor requirements and concerns to Divisions and Bureaux. - Actively contribute to donor recognition efforts as needed, in collaboration with other concerned colleagues. - Keep abreast of UNHCR's operations world-wide with a specific focus on emergency situations to be able to serve donors¿ information needs on all aspects of UNHCR's work. Additional duties for positions in Regional Bureaux - Develop country or regional strategies to raise locally available funds, including from UN pooled funds. - In collaboration with DRRM, develop appropriate, high-quality funding submissions, information papers and donor reports; in collaboration with DRRM and country offices, support the negotiation of - contributions from local funding sources, including CERF and country-based pooled funds, striving for timeliness, predictability and maximum flexibility. - Liaise with respective country offices to have regional understanding of the funding needs as well as funding priorities amongst different countries. - Ensure aligned messaging on UNHCR's funding requirements, priorities and policies. Ensure that the Bureau and operations implement and adhere to UNHCR corporate fundraising priorities and procedures. - Function as contact point for donors in the region and ensure the Bureau¿s reflexive outreach to relevant counterparts and embassies, including by senior staff. In collaboration with DRRM, develop appropriate, high-quality funding submissions, information papers and donor reports. - Implement and coordinate donor recognition efforts in the region, in collaboration with the other concerned colleagues/DRRM. - Support Bureau management and DRRM in responding in a timely and substantive manner to issues involving the integrity of UNHCR operations. - Review and edit all relevant narrative and data information for presentation in the Global Appeals and Global Reports as well as any other UNHCR appeal or report documents. - Contribute to regional funding appeals, HRPs, RRRPs, and other similar mechanisms, in coordination with DRRM. - Facilitate DRRM training events for Field and Bureaux staff as required. - Keep abreast of UNHCR's operations in the region in order to establish UNHCR as a reference point and meet donors¿ information needs on all aspects of the work of the Office. - Support the resource allocation and reallocation process. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education International Relations; Political Science; Social Sciences; Journalism; Communication; Public Policy; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. Relevant Job Experience Essential Experience in strategic external engagement with donors, UN agencies, partners and governments. Ability to build productive relationships with internal and external stakeholders. Understanding of humanitarian programming and demonstrated ability to effectively advocate. Desirable Good understanding of the role of the UN in humanitarian emergencies, its agencies and ways of working. Good research, policy analysis and report writing skills. Track record in resource mobilization and first-hand experience in managing donor relations. Clear understanding of the workings of major donor perspectives, requirements and standards. Knowledge of UNHCR¿s policies on programme management, resource allocation, financial rules, as well as UNHCR¿s information systems and databases. Functional Skills MG-Resource Mobilization Techniques and Guidelines ER-Donor Reporting and Related Tracking Systems ER-Donor Relations - Humanitarian Financing *CO-Strategic Communication SO-Networking *CO-Drafting and Documentation *CL-Strategy Development and Monitoring CO-Reporting skills (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Solid operational experience: As much of the funding managed by this donor group is proposal-based, solid operational experience would allow the desired candidate to effectively liaise with counterparts in the field to jointly prepare credible funding proposals. This could include programme, field, desk, external relations – so long as the candidate is able to understand funding/programming opportunities as well as the constraints faced by the field when implementing tightly earmarked funding.

Analytical and Strategic Thinking: In addition to maintaining/expanding opportunities with traditional donors in the group (Japan, Korea, Australia), the desired candidate will also be able to analyse and develop strategic opportunities to expand funding opportunities for emerging donors, e.g. New Zealand, China, and potential ASEAN countries.

Communication/Interpersonal/Diplomatic and People Skills: The job requires constant communication at all levels, both internally and externally, orally and in writing. In order to ensure that UNHCR is communicating in a coherent manner, the incumbent needs to be able to manage simultaneous flows of communication with different Bureaux, many different field operations, both at working and managerial levels. S/he needs to be in close communication with UNHCR offices in donor capitals, as well as different Permanent Missions in Geneva. The incumbent needs to establish his/her own internal/external network in order to obtain the required information quickly. S/he needs to know how to communicate sensitive issues with external parties.

Strong management skills: This donor group will be undergoing a number of staffing changes in the coming year, in addition to the incumbent. It is therefore important that the desired candidate is a strong and inclusive manager, who sets up and manages systems that facilitate the work of the team and provides a strong strategic direction. The incumbent is also expected to collaborate with other donor groups in DRRM in order to maximize synergies.

Organisational skills: The incumbent needs to be organised in his/her approach to work, as: (1) the Group receives numerous questions from Permanent Missions. Different sets of information need to be organised so that they are accessed quickly when the questions are received; (2) given the size of Japanese contribution and its complexity, the Group often receives questions from UNHCR’s auditors - constant efforts in this regard ensure all financial information is accurate and filed properly.

An ability to manage a stressful work environment: Often the Group is given extremely short notice by the donors to prepare funding proposals or is requested to provide financial information to the senior management. An ability to be able to perform under a stressful work environment is crucial.

Required languages (expected Overall ability is at least B2 level):

,

Desired languages

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position:

This key position heads Group IV in DRRM & covers donor countries from Asia & the Pacific region. Moroever, it directly manages the relationship with Japan, which is consistently one of UNHCR 's top 5 donors. It supervises 2 staff (P2 Assoc. Donor Relations Officer & GL5 Donor Relations Assistant). In addition to managing relationships with traditional Asian donors, DG IV is expected to grow opportunities with other emerging Asian donors, in close coordination with the Asia Bureau. Outside of HQ, the incumbent will be in close contact with donor capitals in Asia, as well as Bureaus & field operations as needed. The incumbent should ideally be someone fully familiar with the Japanese ODA system & knowledgeable about current Japanese politics which heavily influence the funding to UNHCR. It is essential for the incumbent to have demonstrated proficiency (written/spoken) in Japanese (at level of mother tongue), as many documents & correspondence from the Government are in Japanese only. The suitable candidate would have: ' experience in programme & financial management given the proposal-based nature of many donors covered by this portfolio. This should be backed up by an understanding of the difficulties faced in the field when implementing earmarked funding; ' a strong background in interacting with donors & external contacts; ' experience in field operations allowing them to credibly communicate about UNHCR 's ops; ' good understanding of HQ processes & systems e.g. COMPASS ' strong analytical skills, ability to pursue policy issues on various topics & to articulate them to donors in a clear & convincing manner; ' familiarity with & political sensitivity to the Asian context is essential; ' results-oriented & inclusive people management skills; ' team orientation, pro-active communication skills, & a collaborative approach with other parts of DRRM; ' excellent interpersonal/networking skills, political awareness & diplomatic skills as well as UNHCR operations, staff of all Regional Bureaux & Divisions, & the Executive Office; ' experience in dealing with multiple crises & stakeholders, as well as working under pressure; ' proven excellent speaking & writing skills in both English and Japanese, ensuring that funding proposals and subsequent donor reporting are well written & accurate. S/he is also required to write official correspondence sent to the Permanent Missions as well as briefing notes for senior management.
 

Living and Working Conditions:

Additional Qualifications

Skills

Education

Certifications

Work Experience

Number of Workforce in Operation/Work Setting, Workforce to Supervise

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Strategic planning & visions, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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