Residential location (if applicable)
Staff Member / Affiliate Type
Regular > Regular Assignment
December 15, 2022
Senior Protection Coordinator
Organizational Setting and Work Relationships
In the Bureaux, the Senior Protection Coordinator works under the direct supervision of the Head of Bureau Protection Service, the Bureau Director or Bureau Deputy Director. In the Field, the incumbent normally reports to the Representative, Assistant Representative or Deputy Representative as appropriate. The incumbent has direct supervisory responsibility for protection staff in the Area of Responsibility (AoR) and may supervise other staff.
The incumbent provides guidance to the Country Operations in the AoR on all protection/legal matters and accountabilities. These include: statelessness (in line with the campaign to End Statelessness by 2024), Global Compact on Refugees (GCR) commitments, age, gender, diversity (AGD) and accountability to affected populations (AAP) through community-based protection, child protection, Gender-Based Violence (GBV) prevention and response, gender equality, disability inclusion, youth empowerment, psycho-social support and PSEA, registration, asylum/refugee status determination, resettlement, local integration, voluntary repatriation, human rights standards integration, national legislation, judicial engagement, predictable and decisive engagement in situations of internal displacement and engagement in wider mixed movement and climate change/disaster-related displacement responses.
The incumbent provides protection oversight and guidance to other functions in the AoR, to support protection delivery to populations of concern and to promote and gain support for UNHCR¿s protection agenda also externally. This includes ensuring that operational responses in all areas and sectors are shaped in a protection optic, mainstream protection methodologies and integrate protection safeguards and benchmarks.
The incumbent works in close collaboration with the Division of International Protection, Division of Resilience and Solutions, Division of Programme Support and Management and other relevant Divisions. He/she maintains close working relations with senior protection staff in all countries in the region or all offices in the country, as appropriate, as well as regional/country-based UN sister entities, other intergovernmental organizations, non-governmental organisations, embassies, academic institutions and the media and represents the Organization on protection and legal matters.
In the Regional Bureaux, the incumbent is responsible for ensuring, in an effective and efficient manner which supports the Organization¿s Mandate, overall quality assurance and managerial support of operations, in line with the Bureau¿s 2nd line function, within the three lines of defence conceptual framework for effective control and risk management adopted by the UN system.
S/he will, further, cover the full spectrum of managerial oversight, manage performance and monitor the adherence of Country Operations to UNHCR¿s rules and regulations, monitoring, identifying and addressing any emerging issues and risks as appropriate. The incumbent also promotes a culture that is results-oriented, efficient and based on trust and pursues measures to ensure that inclusion, gender balance and diversity are taken into due consideration in staffing, resource allocation and representation at all levels throughout the AoR.
As a key custodian of the organization¿s standards of conduct, s/he will proactively establish a working environment where all personnel feel safe, heard, equipped and empowered to speak up; demonstrate no tolerance for sexism, gender inequality, discrimination of any kind, abuse of power, harassment or sexual harassment; foster ongoing dialogue on those matters; take seriously all issues of inappropriate behaviour and actions reported, whether formally or informally; and seek guidance and support as necessary to ensure that appropriate follow-up is taken, working on the basis of zero tolerance for any form of misconduct.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Provide guidance to the Bureau Director on all protection matters.
- Contribute towards the development of a protection and solutions strategy in the AoR consistent with UNHCR¿s priorities and commitments; support regional and country programming for protection from planning to evaluation including contingency planning and advocate for adequate resource allocations.
- Stay abreast of political, social, economic and security developments that have an impact on the protection environment and protection delivery capacity and advise the senior management in the overall management of UNHCR¿s operations.
- Coordinate quality, timely and effective protection responses to the needs of persons of concern in the AoR including emergency responses.
- Maximize the efficiency and effectiveness of the protection service guided by common strategic, principled and practical protection objectives, working towards increased protection impact in line with the regional strategies.
- Provide legal, technical and policy advice to Country Operations or Offices under the AoR and enforce Country Operations¿ compliance with, and operationalization of, UNHCR¿s global protection policies and standards, priorities and commitments.
- Coordinate a consultative process (through Country Offices in the region, if applicable) with government counterparts, partners and persons of concern to develop and implement the protection and solutions strategies at the country level. Ensure strategies address gender equality priorities, internally displaced persons, specific protection needs of women and men, children, youth and older persons, persons with disabilities, persons of diverse sexual orientation and/or gender identity, minority groups, and person living with HIV/AIDS.
- Coordinate with partners and provide oversight to specific protection areas described above.
- Advocate with authorities and stakeholders for access to and respect for the rights of persons of concern and their access to services.
- Support local integration objectives and well as efforts to promote social inclusion.
- Coordinate activities in the area of risk management related to Sexual Exploitation and Abuse (SEA), fraud, case-processing data protection, and human rights due diligence at country level, in consultation with relevant Divisions (as appropriate).
- Coordinate the design, implementation and evaluation of protection related programming with implementing and operational partners also in line with Agenda 2030 and the Sustainable Development Goals.
For positions in Bureaux
- Work with Country Offices in identifying and taking up opportunities to influence legislative, institutional and judicial processes in relation to asylum/RSD, statelessness and internal displacement; ensure quality comments are provided on draft legislation and policies and to Human Rights mechanisms; draft/review judicial interventions and engage with legal and judicial institutions as relevant.
- Guide and support Country Operations in the development of strategies to build and further develop national asylum/RSD systems with a view to ensuring their fairness, efficiency, adaptability and integrity.
- Support Country Operations and ensure they meet their complementary pathways objectives and resettlement quotas.
- Perform other related duties as required.
Years of Experience / Degree Level
For P5 - 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree
Field(s) of Education
Law; International Law; Political Science; International Humanitarian Law; International Refugee Law; International Relations; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Management Learning Programme;
Protection Learning Programme;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Minimum 8 years of previous work experience in progressively responsible functions in an organisation or institution with a protection mandate, preferably within the UN. Thorough knowledge of International refugee law and its application; ability to analyse and advocate for the application of relevant international and regional legal instruments for the benefits of the persons under UNHCR's mandate.
Solid UNHCR experience from both the Field (including Hardship Duty stations) and Headquarters/Regional entities. Proven track record in emergency preparedness, response and management. Proficiency in local language(s) in the given region. Knowledge of additional UN languages.
*PR-Protection-related guidelines, standards and indicators
*PR-Age, Gender and Diversity (AGD)
PR-Refugee Coordination Model
PR-Human Rights Doctrine/Standards
PR-International Humanitarian Law
PR-Developing Strategic Protection Framework
PR-Climate change and disaster related displacement
PR-Comprehensive Solutions Framework
*PR-Gender Based Violence (GBV) Coordination
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
The incumbent will be responsible for ensuring a mechanism is in place which supports the Organization¿s Mandate, overall quality assurance and managerial support of operations, in line with the Bureau¿s 2nd line function, within the three lines of Defence conceptual framework for effective control and risk management adopted by the UN system.
The EHAGL Regional Bureau based in Nairobi supports UNHCR operations in eleven countries. The incumbent will provide guidance to the Country Operations in the AoR on all protection/legal matters and accountabilities.
• In coordination with DIP and the Head of Protection services , the incumbent will be tasked to develop and update policy and guidance, ensuring Standard-setting, developing practical tools and guidance, gathering and consolidating operational practice, facilitating community of practice, contributing to global policy development and discourse on protection.
• As the main role of the regional Bureaus is focused on countries’ support, the incumbent will ensure regular outreach and communication, training and in-country workshops, retreats, support missions, building/enhancing protection systems, trouble-shooting in consultation with the 11 country operations
• Moreover , the incumbent in coordination with the DIMA will lead the development of tools to measure impact and delivery of protection within the region , ensure identification, documentation and dissemination of promising practice identification, peer to peer exchange, and course correction when needed .
Areas of focus include but are not limited to statelessness , Global Compact on Refugees (GCR) commitments, age, gender, diversity (AGD) and accountability to affected populations (AAP) through community-based protection, child protection, Gender-Based Violence (GBV) prevention and response, gender equality, disability inclusion, youth empowerment, psycho-social support and PSEA, registration, asylum/refugee status determination, resettlement, local integration, voluntary repatriation, human rights standards integration, national legislation, judicial engagement, predictable and decisive engagement in situations of internal displacement and engagement in wider mixed movement and climate change/disaster-related displacement responses. The region hosts some 79 per cent of the refugees on the African continent and 20 per cent of the global refugee population. The largest number of refugees and asylum-seekers in the region are from South Sudan, with significant numbers also from Burundi, the Democratic Republic of the Congo, Eritrea, Somalia, and Sudan. The senior Protection Coordinator is the OIC in the absence of the Head of Pillar but will essentially lead the durable solutions team which includes resettlement and other solutions. A solid understanding of UNHCR’s approach to solutions , the GCR , the SG’s Agenda on IDPs solutions would be an advantage .
Internal displacement is also a phenomenon in countries in the EHAGL region and faced by several countries on a large scale. Over 11 Million people are currently internally displaced. Efforts are underway to strengthen UNHCR¿s role in inter-agency IDP responses in line with the 2019 IDP policy and the High Commissioner¿s new Initiative on Internal Displacement which includes Ethiopia, South Sudan, and Sudan. Recent opportunities to pursue solutions for IDPs in the region were bolstered by South Sudan¿s accession and Ethiopia and Somalia¿s ratification of the African Union Convention on the Protection and Assistance of Internally Displaced Persons in Africa (Kampala Convention)
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
Nature of Position:
The Regional Bureau for East Horn and Great Lakes located in Nairobi will have some 60 staff and cover eleven countries with some 3,300 staff including Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Sudan, Tanzania and Uganda. It will also cover seven situations (the Annual Budget ExCom, Burundi, DRC, Central Mediterranean, Somalia, South Sudan, Syria, and Yemen).
It is the biggest region in sub-Saharan Africa with the largest number of PoCs and budget and includes Somalia with 2.6 million IDPs and 809,000 Somali refugees in the region as well as South Sudan with some 2 million IDPs and some 2.2 million South Sudanese refugees in six countries. The region also faces displacements from Burundi and DRC with mixed migration issues. Of the eleven countries making up the region, six are CRRF roll out countries and five are World Bank IDA 18 refugee sub-window countries.
In view of the Bureau 's role for managerial oversight, technical guidance and support to operations in the region, the incumbent of the position should have strong technical capacity and experience in his/her field of expertise. S/he should be a strong team player, have strong service-orientation, flexibility and proactivity to manage arising situations and challenges. In addition, the incumbent of the position should co-ordinate closely with other units in the Bureau, promote collaboration and diversity in a multicultural environment and contribute to a positive work environment. The incumbent must be able to communicate clearly and effectively, both orally and in writing in both languages. Knowledge of, familiarity with, operations in Africa and its range of challenges and issues from the political and the humanitarian perspectives would be beneficial, as well as a good understanding of, and possibly exposure to, the opportunities that lie within the CRRF approach and how to capitalize on them for refugee operations with the region.
Even though the position is based in Nairobi, s/he is expected to travel on missions to remote locations in the field, where the quality of life and working conditions would be challenged alongside with security concerns.
Living and Working Conditions:
Nairobi is in UN security Phase III, but politically instigated demonstrations and riots may occur at any time. There is general crime similar to that in large cities. Crime in Nairobi is high and physical violence is a common feature of break into residences, carjacking and robbery. A high sense of vigilance and alertness is required. Despite the security concerns mentioned above, Nairobi is a duty station for families. It has good medical facilities. Recreational facilities, schools and hotels are of international standards.
It has an excellent climate. Comfortable houses and other forms of accommodation are available, as well as good banking facilities, unlimited access to all forms of communications, such as internet, telephone Sim cards etc. There is no malaria in Nairobi, but cholera, malaria and yellow fever occur in other parts of Kenya.
BA: International Law (Required), BA: Law (Required), BA: Political Science (Required)
HCR Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR
Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Policy research & development, Political awareness, Strategic planning & visions, Teamwork & collaboration
Bi-annual Compendium 2022 Part B – November 2022
This position doesn't require a functional clearance