UX & Design System Specialist, CST I - Juba

VACANCY ANNOUNCEMENT JR# 178579

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The WFP South Sudan (SSD) TEC Unit is undergoing changes as a result of the corporate TEC strategy that promotes innovation and digital transformation as the main pillars to reach the organizational objectives and concur to the SDGs and involved in projects and programmes to modernize and optimize the infrastructure and the applications.

Under the direct supervision of the Head of the TEC Unit of WFP SSD, the incumbent will be engaged in coordinating activities within the TEC teams, WFP SSD business units and other partners for the implementation of “WFP SSD Intranet Revamp” Project. S(he) will coordinate the support to be given to users from the adoption phase to the continuous service improvement of the final products. The incumbent will also be involved in initiatives aiming at improving workflows, trainings and support models and will manage all relations with business units of WFP SSD as the main interface for the implementation of the Project.

JOB PURPOSE

To provide technical expertise in the development of efficient and innovative integrated IT solutions meeting WFP’s business needs and standards.

KEY ACCOUNTABILITIES (not all-inclusive)

• Along with the Software Development Team, engage in development of the new WFP SSD portal, incorporating an updating user interface (UI) elements, patterns, and components required by WFP’s IT Solutions, and ensuring easy-to-use documentation and guidance is provided to the Product Manager (PM), interface designers, and front-end Developers
• Ensure the final product is in line with users’ expectations, the interfaces of applications hosted in the portal are compliant with corporate guidelines and regulations (specifically: WFP Branding Kit and WFP UI Kit), branding requirements, applications’ features and functionalities are corresponding to the business and users’ needs; overall outlook of the portal and individual applications; software versions and versions control; cross-board unification of the links, menus, buttons, and other elements of portal’s web pages, etc.
• Interact with WFP’s SSD TEC PM, interface design and front-end development personnel to stay-in-touch with the user interface and design requirements of existing and emerging IT applications and solutions hosed on WFP SSD intranet, including the new portal site itself
• Oversee and coordinate user experience (UX) activities across a portfolio of IT solutions already available or under development in WFP SSD, ensuring that interface designers and front-end developers adhere to the guidelines outlined in WFP’s Design System, and to UX best practices to ensure a high level of usability and accessibility of IT solutions
• Train / mentor other identified developers of WFP SSD TEC in terms of UX/UI
• Other related duties, as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced University degree in interaction design, interface design, human-computer interaction, psychology, anthropology, computer science, multimedia, business administration or related fields.
Language: International Professional: Fluency (level C) in English language
Experience: At least 3 years of proven practical hands-on experience on various projects and knowledge in supporting and maintaining production applications and enterprise IT services in WFP and/or other humanitarian organisations

KNOWLEDGE & SKILLS

• Proficiency designing high-quality user experience and user interface elements, adhering to corporate branding standards
• Proficiency in writing UX guidance and documentation
• In-depth knowledge of UX/UI design (wireframes, mock-ups, prototypes) and related tools
• In depth knowledge of usability and interaction design principles and best practices; and
• Knowledge of Web Content Accessibility Guidelines (WCAG).

COMPETENCIES

• Excellent communication, presentation skills
• Organized and detail oriented with strong judgement/decision-making skills
• A passion for new technology tools and usage of those tools
• Ability to plan and organize work and communicate effectively
• Ability to be resourceful, take initiative and use mature judgment
• Ability to deal patiently and tactfully with people of different national and cultural backgrounds.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
•  Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
•  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
•  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
•  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
•  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
•  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
•  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
•  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
•  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
•  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
•  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
•  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

FUNCTIONAL CAPABILITIES

DELIVERABLES AT THE END OF THE CONTRACT

• The final product (new intranet portal and all hosted applications) is compliant with corporate UX/UI guidelines and regulations, branding requirements, applications’ features and functionalities are corresponding to the business and users’ needs
• Unification of the overall outlook of the portal and individual applications
• Software versions and versions control are done and recorded in accordance with existing regulations
• Up-to-date documentation fully adhering to WFP’s Brand and with Product Manager, designer, and developer-friendly.
• Interface components which are usable and accessible.

DEADLINE FOR APPLICATIONS

9th December 2022

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.