Outreach & Advocacy Officer

Details

Mission and objectives

UNDP believes that the people of Indonesia should have ownership over the programmes and projects we support. All UNDP programmes therefore actively promote the spirit of mutual respect, support and accountability and subscribe to the principle of national ownership as enshrined in the Jakarta Commitment – a declaration put forward by the government and its development partners in 2009 to strengthen aid effectiveness in Indonesia. In the true spirit of national ownership, all of UNDP’s assistance in Indonesia is implemented by national entities, including line ministries and the Ministry of National Planning and Development, and at the subnational level by line departments, provincial and district authorities as well as community groups. While each programme supported by UNDP has specific and varied objectives, capacity development is one aim that all UNDP programmes – in Indonesia and worldwide – have in common. This takes on many forms including institutional reform, leadership development, education, and training for members of the public such as journalists, and women’s communities. In line with this logic, UNDP advisers work side by side with Indonesian counterparts to strengthen capacities in technical matters, policy formulation and budget planning, amongst others.

Context

The United Nations Development Programme (UNDP) in Indonesia has been initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening the capacity of government to handle civil petitions that can improve public service provision over time. In doing so, UNDP and KOICA has been establishing a tripartite collaboration with the Ministry of Administrative and Bureaucratic Reforms (Kemenpan) to develop a comprehensive and integrated national strategy on the public service complaint management system. This joint collaboration is also intended to capacitate respective agencies responsible for the management and operation of LAPOR The project aims to enhance the e-governance system if the government of Indonesia by strengthening of the national complaint handling system SP4N LAPOR!. In achieving the objective, there are three main output that expected to be achieved: 1) developed masterplan and roadmap for a comprehensive national complaint handling system (SP4N-LAPOR!); 2) Enhanced institutional capacity on complaint handling of national and subnational governments through Invitational and Local trainings; and 3) Increased government and public awareness on SP4N-LAPOR!, and citizen participation to improve the system, with particular attention to women, youth, Persons with Disabilities (PwDs) and other marginalized groups of the population through Workshops and Promotions. Under the supervision of the National Project Manager (NPM) for SP4N-LAPOR, Outreach and Advocacy Officer provides support to implementation of the Output three of the SP4N_LAPOR! project particularly in relation to increase understanding, awareness and capacity of community at grassroot level in accessing and utilizing LAPOR! on delivering public complaint. In parallel to that, under supervision of the NPM, Outreach and Advocacy Officer also provides support the project in advocating government sector awareness on open access of complaint system

Task description

Within the delegated authority and under the supervision of National Project Manager SP4N LAPOR or his/her designated mandated representative(s), the UN Volunteer Outreach & Advocacy Officer will: • Provide support to NPM in planning, activity preparation and monitoring and evaluation of the SP4N LAPOR! project. • Conduct assessment and research on communication and outreach opportunity for community and government sector to raise awareness on SP4N-LAPOR!. • Identify priority audiences for outreach and advocacy in regard to raise awareness and to increase usage of LAPOR! as public complaint mechanism. • Prepare, develop and conduct public campaign to promote SP4N-LAPOR! with on-site and online engagement. • Develop advocacy campaigns relating to the role of the SP4N-LAPOR! in regard of major topics and trends in the domains of public service and basic need citizen fulfilment. • Develop community friendly communication materials, tailored to priority audiences about LAPOR! by seeking and using relevant inputs from the community groups, relevant project beneficiaries, related strategic partners and donor. • Prepare workshops, group discussions and meetings in regard to raise awareness both of government and community sector on usage of SP4N-LAPOR!. • Assist in maintaining relations with various key SP4N-LAPOR Project stakeholders, including government sectors, civil society organizations, communities and media to communicate the mandate and objective and mechanism of SP4N-LAPOR!. • Assist in organizing & preparing events, launches of publications, seminars and conferences, and campaigns. • Assist in regular team and other meetings (including preparing agenda and minutes). • Perform any other substantive and/or administrative task that might be required or assigned by the supervisor. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities. • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.