IT Consultant, APAC

Work Location

Bangkok

Expected duration

12 Months

Duties and Responsibilities

THE ORGANIZATIONAL SETTING

The Asia and Pacific Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate organizations, regional civil aviation bodies and UN Agencies and programmes. The Regional Office ensures interregional coordination and promotes the timely and harmonized implementation of ICAO Strategic Objectives, policies and decisions. The Regional Office also provides technical guidance and assists States with implementation of ICAO Standards and Recommended Practices (SARPs) and air navigation plans. The Regional Office also provides technical assistance when requested.

Within the office structure, the IT Consultant will report directly to the Administrative Officer. The role of the IT Assistant (regular post) remains the same and incumbent serves as the primary focal point on all IT matters and has full responsibility on all APAC IT matters. In close collaboration with the IT Assistant, the IT Consultant will provide support and backstop the IT functions within the APAC Office through maintenance and support of applications used locally, effective installation/configuration, operation and maintenance of hardware and software systems and related infrastructure. S/he will, when assigned, also serve as a focal point for the local support of corporate applications, such as the Enterprise Resource Planning System (Agresso), Share Point, document management system (M-Files) and maintenance of the APAC Website.


MAJOR DUTIES AND RESPONSIBILITIES

Function 1 (incl. Expected results)
Maintain and enhance the IT systems of the Regional Office, achieving results such as:

• Maintain the existing information and communication systems (computer equipment and peripherals/accessories, network and data management, telephone system, etc.) ensuring uninterrupted functioning of the office and conference facilities.
• Ensure provision of hardware and software support for internal and external users at all levels.
• Make recommendations on the overall strategy, policies and procedures for smooth administration and maintenance of all office IT systems and facilities, identify and plan future requirements, and recommend and implement technological solutions.
• Assist with the preparation of technical specifications pertinent to procurement of office hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories.
• Develop and make recommendations on the policy and procedures impacting the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control).
• Analyse the current work procedures and methods, as well as specific user requests, identify need for new software applications in response to work requirements, and monitor their design, development, implementation, maintenance and upgrade.
• Provide remote support on IT matters to the Regional Sub-office (Beijing).
• Liaise with internal and external IT specialists, programmers, architects, etc., with regard to the feasibility, implementation, follow up and control upon completion of office IT work projects.
• Manage Servers, Cisco Switches, Access Points, UPS, Video Conferencing System, among others within the infrastructure of the regional office, carryout routine maintenance checks, installations and troubleshooting faults to ensure minimal service interruptions to users.

Function 2 (incl. Expected results)
Maintain operations and provide user support, including system and data security, achieving results such as:

• Provide advice, support and training to users on the operation of office computer systems, network facilities, electronic communication, and on standard/customized software packages.
• Assist in the maintenance of all systems built against external threats.
• Assist in trouble-shooting and monitoring of network problems.
• Participate in regular security monitoring.
• Ensure backup and restoration procedures for office files and databases.
• Provide IT support to meetings and events held at APAC Office premises.
• Update and maintain the IT inventory list.
• Test and evaluate new technology including, participate in piloting and testing for new applications, systems and ICT change requests as part of ICAOs Digital Transformation.

Function 3 (incl. Expected results)
Ensure effective functioning of the hardware and peripherals of APAC Office, achieving results such as:

• Successful performance of specific technical functions, including selection, testing and installation of servers, configuration of hardware electronic components and peripherals, and routine repairs.
• Assist in the installation of commercial and in-house developed software and related upgrades.
• Ensure proper functioning of personal computers, laptops, tablets and smartphones.
• Ensure proper functioning and performance of servers, storage and other network equipment.
• Maintain installation and configuration procedures as well as system standards in accordance with ICAO standards and operational requirements.
• Use of available means and functionality for improved business results and improved client services.

Function 4 (incl. Expected results)
Complementary functions/duties, achieving results such as:

• Maintain and update ICAO’s APAC website.
• Monitor the work performed by external IT contractors, and report to the Administrative Officer.

Function 5 (incl. Expected results)
Performs other related duties, as assigned.

Qualifications/special skills

Essential
A first level university degree in computer science, Information Technology or in a related field.

Essential:
• A minimum of six (6) years’ experience in the field of IT systems, with a minimum of three years in an international or national government organization or large-scale private organization.
• Administration of data communications networks (Internet, Intranet, LAN, WLAN), including Windows server 2012 and higher, Microsoft Azure, VMware, HyperV, Windows 10 Enterprise, Backup exec 2012.
• Essential knowledge of Check Point Endpoint Security, Remote Access VPN, Microsoft Office 2016, Microsoft Office 365, Skype for Business 2016.
• Experience in design/development/maintenance of websites (static and dynamic) and knowledge of SharePoint 2013.
• Experience in development/maintenance of databases, not involving complex programming.
• Experience in installation/operation/maintenance of computer equipment, including peripherals as well as software applications.

Desirable:
• Certifications in either Azure, Cisco CCNA or Microsoft Windows Server 2012 or Higher would be an added advantage.
• Certification in contemporary IT Service management approach such as ITIL or COBIT.

Languages

Essential
Fluent reading, writing and speaking abilities in English.

Desirable
A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Additional Information

Consultants will be held to the highest ethical standards and are required to sign a Code of Conduct and an individual declaration of independence (or statement of confidentiality) upon acceptance of the assignment.
Please note that the monthly rate for Band A varies from CAD$ 3,991 to CAD$ 5,172 Monthly

The duration of this assignment is 12 months.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.