Supply Chain Advisor – ERP Support and Training

Do you want to make a difference by addressing the growing needs of people affected by conflicts and challenges globally and play an important role in one of the world’s leading humanitarian organizations? Now you have the chance. If you have a strong supply chain background, have a talent for understanding how ERP systems work and you are eager to train colleagues to be equipped for better support, you might be the one we are looking for.

About the job

DRC introduced a new global ERP system in 2019, Microsoft Dynamics 365 (internally called DRC Dynamics). The ERP system launch led to constant effort for further implementation, support, and optimisation. Supply Chain functionalities are still to be implemented in a third of our operations. In order to complete the roll out in all countries, we are recruiting additional support staff to provide direct training of users and support country offices to be fully operational in DRC Dynamics.

The Supply Chain Advisor will report to the Head of Supply Chain in DRC, who is also the Business Process Owner (BPO) of “Procure to Provide” covering; Master Data, Procure to Pay, Fixed Assets and Inventory & Warehouse Management). The Supply Chain Advisor will be part of the core team dedicated to DRC Dynamics further roll-out.

The main duties and responsibilities will be

• Travel to regional and/or country offices and provide in-situ training to key users
• Review the existing training materials and suggest adjustments as found fit
• Develop an understanding between the business guidelines/policies/processes and DRC Dynamics
• Assist in updating existing policies as precondition for development of training material
• Coordinate the data migration and clean-up and provide technical support to the operations
• Support the Regional and Country offices to incorporate “off-line” data into DRC Dynamics
• Provide ongoing support to the key users in all regional/country offices during the implementation phase
• Aim to always improve user-experience when it comes to ERP system functionality, business processes and support materials
• Identify system configurating issues and take a proactive role in finding solutions or escalating the issue to the HQ competency center

Key stakeholders:

• HQ, Regional and Country Offices
• ERP implementation team and Competency Center
• DRC Supply Chain staff and other support functions as appropriate

About you

To be successful in this role we expect the following:

Required

• Minimum of 5 years’ experience of Supply Chain operation with NGOs/UN or similar international organizations, preferably both HQ and field experience
• University Degree (Supply Chain, Business administration, IT or similar), minimum Bachelor, Master preferred.
• Experience of ERP systems (preferably Microsoft Dynamics 365)
• Self-driven and able to work independently
• Experience in training diverse staff group
• Strong interpersonal skills and communication skills to reach people with different capacities and cultural background
• English and French (fluent)

Desirable

• Structured approach to the task
• Process oriented
• Capable to manage and align priorities and issues/concerns
• Able to learn quickly to adapt to new technologies/tools

All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

We offer

Contract length: Until 31 December 2023 (with possible extension subject to available funds)

Workplace: Preferably HQ, Copenhagen. For exceptional candidates, DRC may accept remote (in one of DRC’s regional/country offices)

Start date: as soon as possible

Salary and conditions will be in accordance with the agreement between DRC and AC (agreement for academics). This is a national position for which local terms and conditions apply.
 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Apply online via the link or on our page Current Vacancies at www.drc.ngo. Closing date for applications: Sunday, 4th of December 2022 (DRC may call for interviews ongoingly).

For questions regarding the vacancy please contact Christian Grønnerød, Head of Supply Chain, cgrc@drc.ngo or Alexandra Damaroiu, DRC Dynamics Programme Manager, alexandra.damaroiu@drc.ngo. Applications sent by email will not be considered.

For further information about the Danish Refugee Council, please consult our website drc.ngo.