Driver/Messenger, APAC

Org. Setting and Reporting

The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate international organizations, regional civil aviation bodies, sub-regional bodies and UN Agencies and programmes. In addition, the Regional Office ensures interregional coordination and promotes the timely and harmonized implementation of ICAO policies, decisions, Standards and Recommended Practices (SARPs) and air navigation plans. The Regional Office also provides technical guidance and assists States/Territories in their implementation activities.
The Driver/General Service Clerk supports the Administrative Unit in activities related to transportation, messenger, office errands, mailing services and general administrations. The incumbent is required to occasionally handle the telephone operator’s desk and provides back-up services in the absence of other team members of the Administrative Unit. The Driver/General Service Clerk reports directly to the Administrative Officer and also receives instructions from the Administrative Associate (Financial Management).

Responsibilities

Function 1 (incl. Expected results)
Provides transportation services, achieving such results as:

• Drive office vehicle for the Regional Director, staff members, guests and visitors to the assigned destination.
• Meet and/or send off officials and guests to and from the airport ensuring timely arrival/departure of passengers, assist in Immigration and customs formalities as required.
• Responsible for the day-to-day maintenance of the assigned vehicle, check gasoline, lubricant, water, battery, brakes and tires, perform minor repairs and other repairs to ensure that the vehicle is in good and readily available for service.
• Keep the vehicle clean and in serviceable condition.
• Maintain daily logs of vehicle usage, mileage runs, time in and out and destination.
• Keep records of periodic maintenance ensuring that the vehicle is maintained periodically and as scheduled.
• Take immediate actions according to the prescribed procedures in case of involvement in accident and report supervisor immediately of the incident.
• Follow strictly traffic rules as well as rules and regulations of UNDSS in respect of the safety and security of passengers and official vehicle.

Function 2 (incl. Expected results)
Provides messenger services, achieving such results as:

• Deliver and collect mail and documents for various offices for distribution within the Regional Office ensuring that the documents are circulated correctly and at a timely interval.
• Provide administrative support on activities, such as, visas processing at the embassies and formalities with the immigration, ministries and government authorities.
• Perform office errands, bank's operations and other messenger services through coordination with the administration staff and simple external contacts as assigned.
• Register correspondence to be sent by postal service, maintain records of names and addresses of recipients, calculate postal charge and arrange for the timely replenishment of the mailing charges.
• Deliver mail to the post office according to the weekly schedule, send urgent mail and collect mail as required.

Function 3 (incl. Expected results)
Provides general support relating to office equipment inventory, achieving such results as:

• Assist in checking the office equipment and service coordination.
• Assist in checking inventory of office assets, furniture and conference equipment and ICT equipment.
• Assist in the preparation of the list of obsolete office furniture and equipment.

Function 4 (incl. Expected results)
Provides general support for the security and maintenance of premises, achieving such results as:

• Coordinate with the outsourced security guards on the administration of the security measures for the office premises, including the screening and security check during meetings and report to the supervisors of regular incidents.
• Report to the Administrative Associate (Financial Management) and/or Administrative Officer of any malfunctioning of office equipment, or any matters related to the repair and maintenance of premises and facilities.
• Coordinate with service providers on the required goods and services for the maintenance, monitor the work in progress and bring to the attention of supervisors when completed or as required.

Function 5 (incl. Expected results)
Provides other administrative support, achieving such results as:

• Assist in the retrieval and transmission of e-mails as assigned.
• Dispatch messages and correspondence to various offices, State/Administration and ICAO Headquarters, including Mission Travel Authorization, Travel Claim Requests and other documents
• Provide backup support to the Administrative Clerk as required.
• Control telephone operator's desk as assigned, receive and connect calls to the appropriate offices, keep records of mobile and overseas calls required by staff members.

Function 6 (incl. Expected results)
Performs other related duties, as assigned.

Competencies

Professionalism: Knowledge of traffic and driving rules and regulations including the local legislation related to job function. Ability to navigate roadways effectively and knowledge of alternate routes for timely arrival at destination. Familiar with traffic routes in the local community and locations of various offices, embassies and UN agencies. Knowledge of the local area and current conditions of roads and highways, security and safety awareness. Ability to deal effectively and tactfully with officials and visitors. Knowledge of computer operation and basic software, and office equipment and its operations. Ability to perform minor repairs and simple routine maintenance of the vehicle. Ability to effectively communicate verbally and in writing, and follow instructions in English. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Completion of secondary education.

Work Experience

• A minimum of three (3) years of work experience as driver for executive in a large or multi-national company including general office operations is required.

• Holder of valid Thai driving license with a clean record is required.

• Experience working in UN or International organization in similar function is desirable.

• Experience with of UN practices and procedures related to safety and security practices and defensive driving is desirable.

• Experience in administrative, general service and messenger services is desirable.

Languages

Essential
Fluent reading, writing, and speaking abilities in English and a working knowledge of the official language of the duty station.

Desirable
A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Please note that this is a locally-recruited position and restricted to Thai Citizens, Permanent Residents of Thailand and applicants with a work permit.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of 3 years (first year is probationary for an external candidate).

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code (Staff Regulations).

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.
Remuneration: Level Rate Net Base Salary per annum
G-3 THB 478,207

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.