HR Business Analyst

Details

Mission and objectives

The Economic Commission for Western Asia (ECWA) was established on 9 August 1973 pursuant to Economic and Social Council’s resolution 1818 (LV). Its purpose was to stimulate economic activity in member countries, strengthen cooperation between them promote development. ESCWA's objectives are to support economic and social development in member countries, to promote interaction and cooperation between member countries, to encourage the exchange of experience, best practice and lessons learned, to achieve regional integration and ensure interaction between Western Asia and other regions, and to raise global awareness of the circumstances and needs of member countries. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council.

Context

The candidate is responsible to deliver the below results/expected outputs: -HR Project Initiation Document (PID) -Business Requirements Documents (BRD) -Technical specification document and user manual -Progress reports with time sheets indicating the fulfilment/progress of requested tasks/activities -Any other output as may be agreed upon with ESCWA

Task description

The successful candidate will be closely involved in the implementation of ServiceNow projects at ESCWA. The UN Volunteer will be expected to familiarize themselves with the step-by-step process of each phase of the project, and to assume responsibilities, especially in relation to overseeing the development and implementation of business processes as well as the analysis of the business requirements in support of the ServiceNow requirements prior to the technical development phases, and UX configuration in collaboration with the ICT team. Our ServiceNow projects combine ITIL-based process consultancy and tool implementation in accordance with agile methods (scrum). The UN Volunteer is expected to adopt a customer-focused approach to work, and the ability to support the development of digital platform solutions. Under the direct supervision of the HR Officer and the overall guidance of the Chief ICTS, the UN Volunteer will perform the following tasks: •Actively contribute to developing, documenting, and executing detailed project work plans and schedule. •Anticipate and evaluate potential risk areas throughout the duration of the project and proposes/pursues mitigation, avoidance, and corrective action plans to management as necessary, and escalate issues to HR Officer’s attention for guidance and assistance in reaching a resolution. •Assist in schedule planning, status, design review, and coordinate meetings for HR projects. •Analyze business requirements and develop Business Requirements Documents (BRD) and technical specification documents to ensure the accurate capture of the business’s functional and non-functional requirements, business rules as well as document use cases for both business and system aspects for the assigned HR projects. •Effectively coordinate communication between HR and ICTS or other stakeholders for the timely delivery of HR projects in line with set expectations.