Officer, Information Technology and Telecommunications

Under the general direction and guidance of the Corporate Services Manager, provide timely and high-quality IT technical support to staff members. The post holder will also play a big role in supporting the teams in the operation with their IT requirements.

End User Support

• Provide day to day end user support on general computer applications and IT systems in the operational Office.
• Provide user training on procedures, and/or train users in the proper use of IFRC hardware and software.
• Set up equipment for staff use, performing or ensuring proper installation of printers, operating systems, and appropriate software and running software updates.
• Consult with systems users to establish requirements and forward same to the IT manager.

Technical Support

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Provide end user support and resolution of technical issues on to users.
• Install, operate and maintain network equipment including routers, hubs, switches, modems and any other network devices.
• Install and configure local area data communications networks which may carry data, voice and video communications following IFRC IT standards.
• Monitor the office network connection on a daily basis to ensure network stability.
• Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.
• Provide support to the HF and VHF radio network.

IT Administration

• Oversee the daily performance of computer systems (Desktop, Laptops) in the operational Office.
• Maintain and log IT issues using the online ServiceDesk IT tool for daily support requests, the issues raised and remedial action taken.
• Refer major hardware or software problems or defective products to vendors or warranty centres
• Establish a routine maintenance schedule for all IT equipment in the Kyiv office.

IT Asset Management

• Maintain an asset register for all IT equipment including hardware, software, telecommunication and network equipment.
• Track and control allocation of IT equipment to staff in the office.
• Ensure that all contracts, service level agreement, job cards and any other IT documentation are filled and kept on the IT filing system.

• Diploma/Degree in Information Technology or related qualification (Required)
• Certification on computer training (MCSE, CCNA) (Preferred)

• 2 years minimum of work in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains) (Required)
• 1 year minimum of work in radio communication technologies (VHF, HF) and satellites (VSAT) (Required)
• Work experience with other international organisations, large NGOs and/or governmental development agencies (Required)
• Experience of project management within Information Technology (Required)

• Ability to lead and manage in a diverse cultural context (Required)
• Strong knowledge of information sharing tools, and the ability to implement them (Required)
• Highly organized, with ability to create unified team approach (Required)
• Excellent skills in wireless technologies, including HF and VHF radio (Required)
• Ability to work within a multi-cultural, multilingual, multidisciplinary environment (Required)
• Excellent oral and written communication and presentation skills (Required)
• Fluency in English and Ukrainian (Required)

Communication; Collaboration and Teamwork; Judgement and Decision Making; National Society and Customer Relations; Creativity and Innovation; Building Trust;